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Some Content has Moved to the UTK Employee Hub
Please be aware that some content in the Telephone and Cable TV Services has been moved to the UTK Employee Hub. The following items have been migrated:
- Cellular Devices
- RingCentral
- Telephone Services Pricing
- Telephone and Voice Mail User Guides
Please sign into the UTK Employee Hub to access the above information.
Request departmental office phones, cell phones, other voice services, and find user guides for all phone services. Email Telephone Services for all new installations, office moves, and disconnections to ensure E-911 location registries are up to date for all employees.
- Office Phones
OIT offers a range of office phone services designed to support the communication needs of its faculty, staff, and departments. These services include both traditional landline and modern VoIP solutions, providing reliable and high-quality voice communication. - Cell Phones
OIT provides a selection of cell phone devices and plans with features such as unlimited calling, data, and texting. - Office Moves/Relocation/Renovation
OIT facilitates office moves, relocations, or renovations coordinating the transfer or installation of telephone lines and systems. - Call Center Services
OIT services include setting up call center systems to handle inbound and outbound calls, including features such as automated call distribution, call queuing, and real-time monitoring.
Detailed information, pricing, and user guides are available in the OIT Employee Hub.
Sign in to learn more
Additional Services
Emergency Phones
Emergency phones are located across campus to communicate with UT Police, E-911, university administration, and/or other agencies in an emergency situation. These emergency phones include blue, elevator, area of refuge, and administrative (power fail). As always, when calling 911 in an emergency, remain on the line with the dispatcher until all information and instructions are given.
VoIP 911 Acknowledgement
If using Voice over Internet Protocol (VoIP), read and agree to the UT 911 Acknowledgement Statement (PDF).
Infrastructure Protection
Telephone Services maintains an extensive infrastructure, consisting of copper and fiber – both underground and aerial. Considering the nature of the signals transmitted via the campus infrastructure, crucial services could be disrupted in the event of damage. If an outage occurs, contact Telephone Services by email or call (865) 974-3121.
Tennessee 811 – Call Before You Dig
The university maintains a relationship with the Tennessee 811 service to prevent the possibility of service interruptions for the campus community. To reach the Tennessee 811 service, call 1-800-351-1111, or from the Knoxville area, call 811.