An issue affecting many users has been reported. Visit the IT Traffic Center for more information.

OIT Support Lines 8:00AM - 5:00PM Monday-Friday
Phone: (865) 974-9900
Walk-in Consulting in The Commons - Helpdesk Contact Form

News & Current Events

UPS Upgrade
Fri Jun 26 09:35:49 2009

The UPS (uninterruptable power supply) in the SMC machine room will be upgraded this weekend (from 10:00 p.m. Saturday June 27, 2009 through noon Sunday June 28, 2009). Exchange (TMail), CPO, and IRIS will be down along with other services that depend on a database. Many other services not dependent on a database will not be affected by the UPS outage.

OIT apologizes for any inconvenience this outage may cause. If you have any questions about this outage please contact the Helpdesk at 974-9900.

New High Speed Internet Connection
Thu Jun 25 10:27:25 2009

OIT will be working to bring up a new high speed Internet connection on the UTK campus this Friday night, June 26th, starting at 10:00 P.M. The work is expected to last approximately 4 hours. From 10:00 pm through 2:00 am, Internet connectivity will be intermittent. Following that time, please report all network anomalies to the OIT HelpDesk at 974-9900.

Recent Scams - Don't be Fooled
Sun Jun 21 11:40:53 2009

Another targeted Phishing scam. I suppose it's a good thing the phishers haven't figured out we retired Webmail last year.

From: tennessee.edu [mailto:pauletta@nbnet.nb.ca]
Sent: Friday, June 19, 2009 6:32 PM
To: user@tennessee.edu
Subject: Warning Notice!!!
A DGTFX virus has been detected in your folders Your email account has
to be upgraded to our new Secured DGTFX anti-virus 2009 version to
prevent damages to our webmail log and your important files.

Click your reply tab, Fill the columns below and send back or your
email account will be terminated immediately to avoid spread of the
virus.

NET ID:
PASSWORD:
PHONE NUMBER:
DATE OF BIRTH:

webmail.tennessee.edu - Webmail Technical Team

Note that your password will be encrypted with 1024-bit RSA keys for
your password safety.

WARNINGS
If the above details is not sent you will experience login problems
after you log out.

Microsoft Agreement
Mon May 4 15:11:27 2009

UT has procured a Microsoft Campus Enterprise Agreement for Microsoft Office 2007 for Windows, Office 2008 for Macintosh, and Windows Vista operating systems. The University will distribute these products for use by faculty and staff on University owned computers at no charge to departments. See details below:

Licensing Options:

The Microsoft Office products have three licensing options.

The product can be installed on all University computers at no charge to departments via the OIT software download site.

The Campus Enterprise Agreement also gives UT Faculty and Staff the ability to purchase a personal At Home Use copy directly from a Microsoft Website. The cost for the full Microsoft Office 2007 package is $9.95 to download. For an additional $12.00 you can also purchase a backup DVD which will be mailed to the purchaser. The price includes shipping and handling.

There is also a Work At Home license available for Faculty and Staff. Microsoft’s license agreement states that the product can be used on a personally owned computer but for UT work purposes only. This product will be available from OIT via CD or DVD.

The Vista Enterprise operating system will be available from OIT via DVD.

Distribution:

Microsoft Office 2007 can be downloaded from the OIT Software Download page located at https://web.dii.utk.edu/softwaredistribution

A CD or DVD will be made available for departments that have a need to install Office 2007 on computers in offices off-campus where downloading is not feasible.
Contact Betsy Lillie at 974-3220 or elillie@utk.edu

The Home Use Product is available from a Microsoft Website. To receive instructions on how to order Microsoft 2007 or 2008 for Macintosh go to the OIT Software Download page at https://web.dii.utk.edu/softwaredistribution

Microsoft Office with the Work at Home license will be distributed via CD or DVD Contact Betsy Lillie at 974-3220 or elillie@utk.edu

Microsoft Vista Enterprise and Vista Ultimate will be distributed via DVD.
Contact Betsy Lillie at 974-3220 or elillie@utk.edu

Adobe Acrobat Reader and Acrobat Vulnerability
Fri May 1 09:22:26 2009

There is a vulnerability in the current and older versions of Adobe Acrobat Reader and Acrobat which could allow an attacker to compromise the affected system. Adobe is working to address the vulnerability, but there is no patch currently available. Until a patch is released, users are encouraged to disable JavaScript in the relevant software.

On Windows systems, select Preferences from the Edit menu, choose JavaScript, then uncheck the Enable Acrobat JavaScript option.

On Macintosh systems, Preferences is under the Adobe Reader or Adobe Acrobat menu.

OIT would like to remind the UT community to only open files and attachments from trusted sources. If you have any questions, please contact the HelpDesk at 974-9900.

Complimentary MATLAB seminar on April 15
Wed Apr 8 13:06:00 2009

Please join The MathWorks for a complimentary MATLAB seminar on April 15, 2009 at the UC Shiloh Room...
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