RingCentral is an enterprise cloud-based communications solution. With RingCentral the University can quickly activate and easily manage a mobile workforce and with RingCentral you can connect to your campus phone number from multiple locations.

Features of RingCentral

• Answer campus calls from multiple locations with the desktop and mobile app. App features include texting, conference calling, video conferencing, and faxing.
• Desktop app works on Windows and Mac platforms.
• Mobile app is available for iOS and Android.
• Call forwarding. Forward your office phone to another UT extension or mobile phone number.
• Long-distance calling available (excluding international).
• Multiple extensions. Use the app to answer multiple extensions. You’ll see which extension is ringing on the display before you answer the call.
• Auto-attendant. Allow Ring Central to be your receptionist. Provide callers the option to be connected to the right team by selecting the appropriate option.

RingCentral includes advanced features for departments at UT that require automated call distribution (ACD), monitoring, and reporting. Contact OIT to learn more about this service.

As part of your Ring Central service your line comes provisioned with SMS text messaging, through which you may receive informational text messages from The University of Tennessee. You can opt out at any time by contacting UT Telephone Services at 865-974-3121 or by email at telephoneservices@utk.edu. Standard messaging rates may apply.

Getting Started

Contact OIT at oitdesign@utk.edu to discuss moving a group, team, or department to RingCentral. Pricing available below.

How does it work?

The RingCentral app is available on three platforms: physical phone, desktop (laptop), and mobile (Android and iOS). This availability makes it easy to switch between devices and take or make calls, check voicemail messages, and connect and collaborate with teams wherever you are, whether that’s at work, home, or on the go. The reliability of a platform for conversation is largely dependent on the type of connection. Physical phones and desktops connected to a wired network port are the most reliable, as they are not subject to signal fluctuations or interference. Mobile devices, on the other hand, may experience delays or dropped calls due to changes in cellular signal strength or wireless network availability. As a result, mobile devices are not always the best choice for conversation-intensive applications.

Use the web to log into the RingCentral portal and manage your settings.

Check out the UT RingCentral Quick Start Guide for instructions on installing the app, setting your preferences, and using RingCentral.

Visit the Training and Resources page for additional information about using RingCentral.

Visit the Dialing Instructions page to learn how to make on-campus calls, off-campus calls, international calls, and more.

Requirements:

• Windows 7 (32 and 64-bit) or higher
• Mac OS X 10.9 or higher
• iOS 10.0 and later
• Andriod Lollipop (version 5.0) and later. (For Android Marshmallow (version 6.0) or later, you will need to turn on required app permissions.)
• Browser
  • Google Chrome (Recommended, version 69 or later)
  • Microsoft Edge