We offer most UT students, faculty, and staff of UT's Knoxville campus up to 15 free hours of assistance per semester for their research computing needs. Assistance is available via appointment and walk-in service. Appointments during busy times of the semester may take over a week to get, so please plan ahead. For more details see https://oit.utk.edu/research. We also offer training workshops each semester. See https://oit.utk.edu/training or call the HelpDesk at 974-9900.
We support analytic methods and research software that are popular within the UT research community, that solves problems well, that runs on as many operating systems as possible, and, hopefully, whose market share is growing rather than shrinking. The field of research software is rapidly changing and so we frequently evaluate new software and monitor the popularity of existing software. If you would like us to consider licensing and/or supporting a new package, please contact the OIT HelpDesk.
We offer two levels of support: Full and Minimal. For both levels, we make the software available to the UT community by arranging site licenses or server installations. We also keep the software running and up to date. For the 50+ packages we support, this requires a substantial amount of work.
Full Support means that we recommend the software, and we support both the software and its related research methods. We test new releases thoroughly, teach its use through workshops or one-on-one tutorials, and usually have more than one knowledgeable consultant available to assist you with it. OIT is a customer-driven organization, so fully supported software is typically in use by at least 500 people in a broad range of departments.
Minimal Support means we can only assist you with installing it on your computer or starting it on our computers; we can point you towards tutorials and documentation, and we may be able to help with importing or exporting data. Software for which we offer only Minimal Support is still of high quality; however, our resources do not currently allow us to provide Full Support for them. Minimally supported software is usually in use by fewer than 500 people on campus, or its use is focused in a single department or college.
Knoxville, Tennessee 37996 | 865-974-1000
The flagship campus of the University of Tennessee System