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Research Computing Support

Qualtrics, by Qualtrics, Inc.



What is it? Qualtrics, a powerful online survey research tool, is available to all faculty, staff, and students at all UT campuses. Once you create your Qualtrics account, you will be able to design simple to complex surveys in a web browser, distribute the survey, run frequencies as it continues to collect data and then download your data. For in-depth analysis, you can export your data to an SPSS, CSV, TXT, or Excel file.

What can the license be used for? Enrolled students, faculty, and staff are permitted to use Qualtrics for university-related instruction, noncommercial academic research, and administrative purposes.

Students, faculty, and staff are not permitted to use Qualtrics for commercial research. Qualtrics is prohibited from commercial use, or for the sole benefit of an external entity. Use that benefits outside organizations requires the purchase of a commercial license.

Where can I run it? Qualtrics is a cloud-based service. To create a new account or log in to an existing account, use the login button for Web Surveys on the left of this page.

How can I learn it? For UTK, OIT offers workshops on Qualtrics each semester, and you can schedule a one-on-one tutorial by calling the OIT HelpDesk at 865-974-9900.  Qualtrics also provides a variety of training materials on their support page.

Where can I get support? OIT offers Full Support to University of Tennessee, Knoxville-area students, faculty, and staff for Qualtrics. For assistance, contact the OIT HelpDesk at 865-974-9900.

License Use Definitions:

  • Instruction: teaching and learning activities
  • Noncommercial research: academic research; thesis or dissertation work; results are published
  • Commercial research:
    involves external deliverables; a trade secret of the sponsor; results are not published
  • Administrative:
    non-research, non-instruction uses related to the function of one’s university job (ex. generating departmental reports)

Updated: 7/2/2025