On October 5, 2020, OIT transitioned to TeamDynamix, the IT Service Management solution (ITSM) that tracks all of the requests for assistance we receive. Visitors submitting a help request at help.utk.edu will experience an all-new service portal and an integrated self-help Knowledge Base.
The new OIT Service Portal is built on TeamDynamix for placing requests for help and services. You can also log in to view existing and previous help requests.
Ticket email notifications have a new look and feel.
The new Knowledge Base (KB) will grow over time as we move and update articles from the current KB.* You will be able to create a favorites list for KB articles referenced often.
* The old KB will remain available until all articles are available in the OIT Service Portal.