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OIT News

OIT Support: Where to find it & How to get it

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We’ve made several announcements ever since classes moved online, and we wanted to make sure you knew what level of support we are offering and how to get help.

OIT HelpDesk

The OIT HelpDesk is working remotely to answer calls, chats, and online requests.  Our availability by phone will remain 24/7 when the university is open.  Contact us by phone at 865-974-9900, by chat at, and online at

Canvas, Zoom, and Course Design

Instructors who have questions about Canvas, Zoom, Lockdown Browser, Respondus Monitor, and instructional/course design, can start with the HelpDesk to be connected to one of our Course Design and Delivery specialists by phone.  Our specialists are available from 8 am to 5 pm, Monday through Friday.

OIT Desktop Support

The OIT Desktop Support team is available by phone for remote assistance, Monday through Friday, from 8 am to 5 pm.  Contact the OIT HelpDesk to request remote desktop assistance.

Research Computing Support

We are available for quantitative, qualitative, and ArcGIS consulting services online by appointment Monday through Friday from 8 am to 5 pm.  Virtual walk-in support is available online during the regularly scheduled walk-in research support hours.  Call the OIT HelpDesk or start a live chat to connect with our research computing specialists.

Instructional Development Support and Technology Training

Did you know that Clickers are more than an in-class solution? With the enterprise-wide license, you can create surveys for use in your online class or assign questions and polls that are answered online outside of class.  We offer one-on-one consultations for your course graphics, recorded lectures, and WordPress.  If you would like to invite a trainer to your class or offer a workshop that will help your students, submit your request online at  We teach a variety of topics, including the Microsoft Office apps, the applications within Adobe Creative Cloud, and building a website. Select a topic from our complete list. If you need assistance from the OIT Instructional Support team, contact the OIT HelpDesk between 8 am and 5 pm, Monday through Friday, to request an appointment.