Skip to content Skip to main navigation Report an accessibility issue

OIT News

Two-Factor Authentication Coming to Email and More!

Two Factor Authentication Screen for Email and Online Apps

Office 365, G-Suite, and Two-Factor Authentication

The Office of Information Technology (OIT) will be adding two-factor authentication to Microsoft Office 365 and Google G-Suite services the week of June 17.  Anyone who is currently using UT’s two-factor authentication to log in to centrally authenticated services such as MyUTK, MyIRIS, Canvas, and K@TE, will be required to use two-factor for UT’s Microsoft and Google services, including email, OneDrive, Google Drive, Teams, Skype for Business, and others.

For desktop applications, such as Outlook, Teams, and Google File Stream, you only need to approve two-factor authentication once per device, unless you change your password or sign out of the application.

If you are using the web to access these services, the “Remember me for 7 days” option is available.

Additional information about which clients will be affected by these is included below. If you have any questions, please contact the OIT HelpDesk online or by phone, 865-974-9900.

Which clients will be affected by this change?

Applications that use what Microsoft calls “Modern Authentication” will be required to use two-factor authentication. If an application authenticates to Office 365 and G-Suite through a pop-up web page, the application is using modern authentication and will be affected. This change includes the Outlook Web App, Microsoft Outlook for iOS and Android, Office 365 applications like Microsoft Teams and Project Online, recent versions of the Microsoft Outlook desktop client, and signing into Microsoft Office applications (Word, Excel, PowerPoint, etc.) installed from the Office 365 portal. Other applications should remain unaffected by this change.