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Best Ways to Receive Quick Help from OIT

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The best way to get help for all your IT needs is to contact the OIT HelpDesk.   Rather than directly emailing your “go-to” OIT team member, contact us is through any of the following methods to ensure the entire service team sees your request and works together to provide a prompt answer. 

  • Phone: 865-974-9900, available 24/7 when the university is open
  • Chat:, available Monday through Friday, from 8 am – 5 pm
  • Online:, the team will respond via email during normal business hours