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OIT News

Apple and Android Devices Connecting to Wi-Fi

Are you back on campus and having trouble connecting to Wi-Fi? Apple and Android devices offer a privacy feature that randomizes your wireless MAC Address. This feature can cause problems when connecting to UT’s Wi-Fi. A device’s MAC address is the unique identifier for a device on the network and what is recorded when you register your device for the UT wireless network. For devices to work correctly on our network, this feature will need to be disabled for Eduroam and ut-open. Private Wi-Fi addressing is disabled per network ID, so you will be able to take advantage of the privacy feature on other networks.   

Some indications that you have not disabled private Wi-Fi addressing include: 

  • Duo pushes not coming to your phone 
  • Your phone won’t connect to UT’s network even though you’ve already registered 
  • Eduroam gives you a ‘Not Trusted’ certificate error 

Instructions for turning off Private Wi-Fi Addresses for iOS and Android are available in the OIT Knowledge Base. If you’ve turned off private Wi-Fi addressing and are still having trouble, give us a call, and we’ll work with you to get you back online.