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2FA for Departmental Accounts

DUO logo shield and phone

On December 14, 2020, the University of Tennessee will require two-factor authentication (2FA) for departmental accounts as it recently has for faculty and staff. 

OIT has two recommendations for departmental accounts:

  1. If you are only using your departmental NetID for email, we strongly recommend converting these accounts to Shared Mailboxes. One of the benefits of Shared Mailboxes includes changing how you log in. You will access the Shared account by logging in with YOUR NetID and then opening the account. No need to remember the password for the departmental account or change it!

  2. Sign up for 2FA. You will have the option to add your team members’ phones and tokens to the account. Once 2FA is enabled, you can either enter a code or select a Duo push sent to you. The Duo push will only be sent to the person chosen, not the entire team.

Remember, once 2FA is enabled, you will only be challenged by a system that currently requires Duo for authentication, such as Central Authenticated Services (CAS), VPN, and Office 365.  

Visit the OIT website for additional information about 2FA for Departmental NetIDs.

If you have any questions about this process or would like assistance signing up, please contact the OIT HelpDesk online or by phone at 865-974-9900.