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24/7 Help From Proctorio

Did you know that you can reach out to Proctorio anytime if you need help? In your Canvas course, you can access 24/7/365 live Proctorio chat support for any questions that you may have. ​ 

Click the shield icon in the upper-right-hand corner to start a session.  The shield is only present on quiz pages after you install the extension in your Chrome browser.

Click Live Chat to connect with Proctorio support to get live help and be prepared to give a detailed description of any issues you are having:

  • What you tried to do and what happened.
  • Any error message that was displayed.
  • What hardware/software you are using, etc.