Before registering your device, you must first connect to UT's wireless network. See Connecting to the Wireless Network.
In order to register your computer on UT's wireless network, you must be
in range of the wireless signal. Most of the academic and
administrative buildings, as well as many other public areas of campus
1. Turn on your laptop and make sure your wireless card (internal or
external) is properly installed and turned on (not all wireless cards
have to be turned on, some do. If you are not sure how to activate your
card, refer to the manual for your card or laptop.) If your wireless
card has an antenna, be sure it is extended. If you are registering a
laptop computer, please make sure you have the laptop plugged up and not
running on battery power, as the process can take up to two hours to
2. Open up a web browser. If your browser does not automatically go
to the registration site, type https://support.utk.edu in the address
window. To register, you will be prompted to enter your NetID and your NetID password.
3. The registration program check to see if your Windows computer has
the latest Microsoft service packs and hot fixes. If the service packs
and hot fixes are not found, then the program will install them. Please
note that installing the service packs may take a while to complete.
Please do not stop this process once it starts, as it may damage your
operating system. Once the Microsoft updates have been installed, the
program will modify several local security policies on your computer.
Setting a lockout policy, disabling guest/anonymous access, and
enforcing strong passwords will be the policies that are changed. Last,
you will be asked to go through a process by which we will check any
account on your computer with administrator access to ensure the
accounts have both strong user names and passwords. The registration
process may take up to two hours to run. All other operating systems
will have an abbreviated registration process, which does not include
the local security policy changes or the password check of the
4. Once your laptop has been successfully registered, you will be
able to connect to the wireless network and check mail, access web
sites, etc. Remember that the ut-open network is not encrypted, so
please avoid engaging in any non-secure sensitive or confidential
activities while using this network. See Wireless Security for more information.
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