There were 1927 people who responded to the 2016 OIT Satisfaction Survey. The sample consisted of 44.8% students, 13.6% faculty, 40.0% staff and 1.5% who did not indicate their status. For the third year OIT used The Higher Education TechQual+ Project to evaluate customer satisfaction. The TechQual+ survey instrument consists of 13 items that assess the quality of services as related to the following core commitments: 1) availability of technology services, 2) reliable and effective access to those services and 3) consistent and timely support. The survey asked the respondent to rate each item on three factors: minimum service level expectation, desired service level expectation and perceived service performance.
Review 2016 survey results
Assistant Vice Chancellor & CIO, Office of Information Technology
110 Kingston Pike Building
Or Contact Joel via:Mona Hernandez
OIT Organizational Chart [PDF]
Knoxville, Tennessee 37996 | 865-974-1000
The flagship campus of the University of Tennessee System