There were 1873 people who responded to the 2017 OIT Satisfaction Survey. The sample consisted of 44.4% students, 14.1% faculty, 39.7% staff and 1.8% who did not indicate their status. For the fourth year OIT used The Higher Education TechQual+ Project to evaluate customer satisfaction. The TechQual+ survey instrument consists of 13 items that assess the quality of services as related to the following core commitments: 1) availability of technology services, 2) reliable and effective access to those services and 3) consistent and timely support. The survey asked the respondent to rate each item on three factors: minimum service level expectation, desired service level expectation and perceived service performance.
Review 2017 survey results
Associate Vice Chancellor & CIO, Office of Information Technology
110 Kingston Pike Building
Or Contact Joel via:Mona Hernandez
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The flagship campus of the University of Tennessee System