The Office of Innovative Technologies (OIT) HelpDesk is here to make your tech troubles disappear. Whether you’re locked out of your account, need help installing software, or have a question about campus technology, we’ve got you covered.

How to Reach Us

• Call the HelpDesk at 865-974-9900.
• Submit a ticket or talk to our chatbot from the OIT Service Portal.
• Chat with the OIT HelpDesk at oit.utk.edu/chat/.
• Check the Knowledge Base: Find setup instructions or solutions to common problems online using the HelpDesk Knowledge Base. 
• Visit the Walk-In HelpDesk in the Commons @ Hodges for in-person IT support. Check OIT Service Center Hours for complete hours of operation. 

Pro Tips for Faster Support

• Be specific about your issue—include details like error messages or recent changes to your device. If asking about a specific person or account, include the NetID. 
• Attach screenshots or files that illustrate the problem.
• For urgent matters or complex issues that may require remote access to your computer, please contact us by phone.
• Before submitting a ticket, please check for Knowledge Base—where we post answers and guides to common questions. You might find an instant solution!

Lastly, you may have noticed that we don’t advertise an email address for support requests. That’s because email can be difficult to track and doesn’t allow us to gather the detailed information we need upfront. By using the Client Portal instead, we can resolve your issue faster and more efficiently.