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5/14/01
-- Keeping my email address after graduation
Q:
I am a student that has just graduated from UT this past week. This e-mail
address is the one I primarily use and I was wondering how long I will
be able to continue using it. Since I will no longer be a student, I assume
it will become inaccessible to me soon.
A:
If you were enrolled at UT during Spring Semester 2001, as you presumably
were, then you will be able to use you existing email account until the
end of the calendar year (December 31, 2001). At that point it will be
deleted, unless you have re-enrolled.
However,
if you update the mail routing address in your directory entry to point
to a new email account, you can continue to receive mail at netid@utk.edu
for one year after you leave the University. To update your directory
entry, go to: http://www.utk.edu/ph
Login, then select "Edit your own entry".
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8/30/99
-- Attachments & Addresses
Q:
I'm new to netscape webmail.can I send and receive ms attachments like
word documents, etc.? Also, is there a way I can have the address book
from my MS inbox transferred to my Netscape WebMail address book?
A:
To attach a file, first click on the "new message" button after
logging in. Then click on the "attach" icon (which looks like
a diskette) at the top of the message. You should either type in the name
of the file you want to attach or press "Browse" and select
it from your hard drive. Once the correct file name is in the box, press
"add file," and it should then be listed in your attached files.
You can use "delete" to remove it.
At this time there is no way to transfer your address book to Webmail.
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8/23/99
-- E-mail/Unix Account Management Tool
Q:
How do I change my password? I can't remember my password! What is the
status of my e-mail account? How do I change my unix shell script? How
do I set mail forwarding? How do I get more disk space?
A:
OIT has developed a
new web-based E-mail/Unix Account Management Tool to help our customers
manage their e-mail/unix account at UTK. The new tool allows the user
to:
- Change
your e-mail/unix password
- Reset
a forgotten e-mail/unix password
- Check
the status of your e-mail/unix account
- Change
your unix shell script
- Increase
or decrease your disk quota
- Set
or remove a vacation message
- Set
or remove mail forwarding
You
can access the tool at http://accounts.utk.edu/uact.
Send questions or comments to usg@utk.edu.
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8/10/99
-- Logged off while writing e-mail
Q:
When I have to type someone a long e-mail (i.e. it takes some time to
finish typing it before I click send) WebMail always logs me off automatically.
This is frustrating. Does WebMail not recognize that I'm still using the
system while I am making keystrokes and crating a message?
A:
WebMail is set to timeout after 10 minutes of inactivity. This means that
WebMail will automatically log a user off after 10 minutes. WebMail defines
activity as sending or receiving mail; not composing.
To
insure that you do not loose work in the future you might want to compose
long messages in your favorite word processor and copy and paste them
into WebMail.
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6/21/99
-- Sorting Messages
Q:
I was just wondering if there is any way I can sort my messages ( inbox
and outbox) by date because now they are all messed up. ..its just hard
to keep track. Can you please help me with this?? Your reply will be greatly
appreciated. Thanks
A:
All you have to do is click on the column header "Date".
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5/18/99
-- Folder Creation
Q:
I have had several frustrated users in the office today about WebMail
not allowing the creation folders or addition to folders. I checked their
inbox sizes and they were inside spec. What are some causes of this behavior
other than inbox size that you all know about so I can tell these users
what's up?
A:
Folders are not counted against the mail quota since they are in homeareas.
They are counted against the users disk quota. Use quota -v to
determine if the users are over quota.
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4/28/99
-- Picture via e-mail
Q:
I am trying to send a picture via email. The file size is small enough
but I'm not sure what type of files I can send. I have tried bitmap files
with the .bmp extension. However, this doesn't seem to work. Please let
me know what kind of file I should be sending. Thank you
A:
You should be able to send any file that you want to send.
I
have successfully sent bitmap files as a test and could see no problem.
Please make sure that you hit the ADD FILE button after you have browsed
and found your file to attach. This will add it to the list.
If
you are sending large attachments, you should consider "zipping"
the files with any of the widely available compression utilities such
as PKZIP or WINZIP.
As
a test, you may want to send yourself an email with an attachment to verify
that you are doing everything correctly.
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3/5/99
-- Checking the Size of Your Mailbox
There
are two ways to check the size of your mailbox.
- If
you are logged in to your Unix account directly: Enter:
ls -l /var/mail/username
where username is your Unix user ID. The number will indicate
the size of your mailbox in bytes. The number listed should be under
4,000,000. If it is at or above that number, steps must be taken to
reduce the space that the mailbox is taking up.
- If
your using WebMail you can check the size of your mailbox by simply
clicking on the button labeled "Check Inbox Size". A window
will popup with the proper information of size. The value displayed
must be below 4MB. If you are over the size restriction the progress
bar will show red.
Please
contact the Help Desk at 974-9900 (option 4) if you have questions or
need assistance.
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3/4/99
-- New Quota on Mailbox Size
Effective
Wednesday, March 24, 1999, there will be a 4 megabyte quota placed on
all e-mail inboxes on general Unix accounts maintained by the Office
of Information Technology (OIT). This policy alleviates the impact
that excessively large inboxes have on the overall performance of the
mailserver. Less than 5% of our 26,000 account holders are affected by
this change. Information about managing e-mail and the choices available
at UTK can be found at http://www.cas.utk.edu/faq/emanage.html.
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2/26/99
-- Checking UTK mail from Hotmail?
Q:
I have this hotmail account because of its versatility and ease of access.
Why can't I check my account at UT with my POP account option? Is there
a security protocol that's not allowing the connection? I think I have
all the info right. Mail server: webmail.utk.edu - Name of user: xxxx
- My password - yyyy
What
am I doing wrong? Or is it not allowed. Thanks
A:
WebMail is not a mail server, it's actually a web-based IMAP
client.
Our
mail server for POP clients is: pop.utk.edu
The
SMTP server is: smtp.utk.edu
I
believe we do not relay mail through our SMTP server, so if you're not
on the utk.edu domain, sending mail through us won't work. If this is
the case, you'll have to use you ISP's SMTP server.
Please
contact the HelpDesk at helpdesk@utk.edu or call 974-9800 (opt.4) if you
need additional information.
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2/22/99
-- Mail signature?
Q:
When I created my signature (footer) it was in the form of two colums
-- the left column had my name and mailing address as it would appear
on an envelop and the right column had my phone numbers, e-mail address,
and www URL. When messages are sent the columns disappear and all the
information on a row appears as one continuous line of text (see below).
Am I missing something (this would not be unusual)?
A:
From webmail you need to turn on monospaced fonts from the options screen.
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2/17/99
-- How do I get started?
Q:
I have a UNIX account and would like to start using webmail for e-mail
and attachment purposes. I do not know how to get started. What do I need
to do first? Could you please help me? Thanks!
A:
If you contact the OIT Support Line at 974-9900 (option 4), they will
be able to help you.
I
just noticed that you are not using a Office of Information Technology
(OIT) account. You will either have to use your OIT account or you will
have to get the person responsible for hospital.vet.utk.edu to request
that his machine be added to the webmail list.
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2/10/99
-- Chat?
Q:
I use unix to chat live with friends at other universities. Is there any
way that I can do that with Webmail?
A:
Webmail is an email mail product not a chat client. It is not possible
to chat live in webmail.
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2/10/99
-- Address list nicknames
Q:
I am having a problem setting up a personal address list. Is there anyway
that I can give a "nickname" to an address and then just have
to type the "nickname" when I am composing a message? I have
to click on the address button and then select Personal Address Book and
then click search and my list of saved addresses come up the window on
the left then I have to click the To button then OK. Is this standard
procedure? It seems kind of klunky to me.
A:
I am afraid you will have to get use to klunky for this task if you use
WebMail. It does not support that feature. To get the kind of functionality
you want you would have to use an e-mail client such as Outlook Express,
or Eudora, etc.
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2/10/99
-- Can't Save Files
Q:A
user is having a filing problem on Webmail. Seems she cannot file her
messages and her sent-mail folder is not retaining messages, which is
not good as she has lost mail concerning her thesis. I had a couple of
complaints about this in the past two weeks.
A:
The user is over quota and can not save any files to her hard disk until
she deletes enough files to get under quota. She can use the command:
quota -v
to
see how much of her available space she is using. She needs to delete
files until there is enough room for her to save her new files.
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1/12/99
-- Over Quota
Q:
OK so I seem to be having this problem. Just after Christmas break all
my files quit receiving the new mail I put in them. If I check on the
boxes and put them in a file they stay till I log out and when I log back
in all the messages are still in my New Mail Box. This is driving me insane.
Is there something wrong with the system or is it my system or what? None
of my files are maxed out and the ones I'm trying to use are the ones
that have the least amount of mail in them. Please help!!
A:
The problem is that you are over quota. It behaves like this when you
are over quota. Webmail is not smart enough to handle error messages from
the mail server regarding quotas. It seems that you have a lot of mail
in folders in your account. You need to clean out those files, you can
do this with Webmail or by logging in to your account and running Pine.
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1/12/99
-- What client to use
Q:
i have been using eudora through unix for the past few years. i really
like it better because it seems to be faster and basically it seems to
be easier to me. i like webmail because of its easy access when i am at
home-which is 500 miles away. is there any way that you know of for me
to log onto eudora away from the campus. or is it better in the long run
just to stay with webmail? thanks so much for your help even if you don't
have an answer.
A:
All you need to do is install Eudora and configure it on any computers
that you want to use it away from campus. I will warn you that it will
by default suck down your mail to the computer you are using and you could
find that all of your mail is sitting on some computer in another state.
I would recommend that you use some sort of IMAP client (Webmail, Netscape
Mail, Outlook [Express], etc) if you will be checking mail from a computer
that you do not usually read mail from.
Please
contact the helpdesk at 974-9900 (opt. 4) if you have more questions about
this.
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12/11/98
-- Attacments
Q:
I tried to send an attachment in webmail and all looked fine but only
the message got delivered... the file name was tecfee-cs&t6month.xls
(windows 95/netscape communicator) ... as a last ditch effort I renamed
the file to cst6tf.xls and was able to send it as an attachment... are
longname files not allowed? 8.3 only? Thanks.
A:
It's the `&` that was causing the problems. I have attached an Excel
spreadsheet called "tecfee-cst6month.xls" and it should go through.
Webmail should handle whatever your browser can handle. It's only a pass
through. I will check on the `&` problem.
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12/08/98
-- More on Saving Messages to disks
Q:
A recent question to the WebMail Q&A asked if there was a way to save
their e-mail messages from WebMail onto a disk. The answer was no, but
here's a way I've used to work around that on machines with Windows95
(but presumably would work with 3.1 or 98, and there should be something
similar on the Mac):
A:
- When
the message you want is on the screen, use your mouse to highlight the
text of the message. While the text is highlighted, press Control-C
(for Copy--a command common to most Windows programs now). This puts
the text on the Windows clipboard.
- Open
up your favorite word processor--Windows version of WordPerfect, Word,
Works, or even the accessories Notepad or WordPad. Press Control-V (for
Paste, another common Windows command) or click on the Paste button
at the top, or choose Edit>Paste from the menu. Now the text of the
message is in your word processor, and you can save it on a disk in
the usual manner.
- If
you want to save the message headers and so forth, follow the same procedure
-- highlight the header, press Control-C, switch to the word processor,
and press Control-V or Paste.
Daryl
Stephens, Ph.D. student at UT and instructor of developmental studies
at ETSU
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12/02/98
-- Saving Messages to disks
Q:
Is there anyway to save messages onto a regular disk from the UTK system?
A:
Not with webmail. You could do this with another POP/IMAP client
but not webmail.
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11/16/98
-- Webmail time stamp
Q:
My webmail time is wrong, the time says that messages were sent is wrong.
Is there any way to set the time in webmail?? I have friends saying that
they mailed me at 2 a.m., and the webmail time is 11 p.m. I would really
like some sort of suggestion.
A:
Just because your friends say they send you mail at 2 a.m. it
does not mean that it will sent at that time. Webmail only looks at the
time that is in the message, there is no clock for you to set. Depending
on time zones and how the machine they are sending from is configured
the time could say almost anything.
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11/4/98
-- Deleting WebMail
Q:
I recently deleted and/or filed some 150 messages and logged out. I have
just logged back in, and those files are all still in my in box. What
the heck happened? This is the 2nd time this has happened. Help me!!
A:
If you "check" each message and then click on the delete
or file button (whichever is appropriate) those should be changed. I have
not seen this before. If you continue to see this happening please send
an e-mail back. When (dates and times) did you do this?
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11/2/98
-- New to WebMail
Q:
I am currently a UT student and am interested in starting a webmail account
and have no idea how to go about doing that. i also need to find someone's
email address through webmail. could you please e-mail me this information
at <deleted>? thank you!
A:
If you have a UNIX account then you are already able to use Webmail.
Simply login with your UNIX username and password. If you do not know
whether you have an account then you can go to http://accounts.utk.edu/
and follow the instructions to register for a new account. If you already
have an account then it will tell you.
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10/29/98
-- Login problems
Q:
Why is it that every time I try to go into webmail, my "login fails"
at least once. Right now, I'm in hotmail because I've tried my password
twenty times, and cannot access my webmail account. I know it's not because
I've forgotten my password, it is the same thing I use for my hotmail
account. If it helps any, I operate out of the Sutherland Lab.
A:
No it is not necessarily the same password as your hotmail account.
I would recommend that you change your password immediately. You should
do this by logging into UNIX (not webmail) and issuing the "chpw"
command to change it. You should not get any "login fails" on
webmail unless you put in the wrong password. You can also go by Aconda
Court and request a password reset.
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10/27/98
-- Defaults, receipts, & new messages
Q:
I was wondering about a few things:
- The
first of which is why is it when i select different options webmail
always returns to the default when i open it up again. Is there a way
to prevent this?
- The
second question I have is is there a way to get read receipts from webmail?
- The
last question I have is that when I read a new message it stays marked
as new until I either reply to it or change the status manually, and
it didn't used to be that way, is there a way to change this back to
the way it was?
A:
- This
is a function of the form tag and how the webmail server writes it's
page out. It is set up that the default selection will always be the
OIT mail server. This is not a webmail thing but rather a OIT thing.
There is no way that I know of to prevent this.
- By
"read receipts" do you mean a piece of email back when someone
reads your email? If so then no you can not do that. This is b/c there
are so many different types of mail servers on the Internet that it's
very difficult to make them conform.
- The
status should not stay as "new" once you read it. It should
automatically change from "bolded" to "non-bolded"
after you read it (whether you reply or not). I just checked it and
it does not do that on our server. The only thing that I can think of
is that the server you use has been changed somehow to make this happen.
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10/19/98
-- Shortcut Not Working
Q:
I was writing to you to inquire why my shortcut to WebMail keeps saying:
It has performed an illegal operation and will be shut down. It has now
carried over even into the utk website and I can't check my mail. Help!
A:
It could be that the disk cache for the browser has become corrupted.
You should got to VIEW/INTERNET OPTIONS and on the General tab hit Delete
Files under the Temporary Internet files if you are using Internet Explorer
4.
For
Netscape 4.0x, try EDIT/PREFERENCES and expand the ADVANCED section. Highlight
Cache and you will see 2 buttons that will clear the disk cache and the
memory cache.
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10/13/98
-- Changing my Password
Q:
I would like to change my webmail password and I have no idea how you
are supposed to go about that? What do I need to do?
A:
Your webmail password is the same as your UNIX account password.
To change your UNIX account password, log into your UNIX account and enter
the 'chpw' command.
If
you don't know how to log into your UNIX account, call the OIT Support
Line at 974-9900 (option 4) and they will help you.
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09/30/98
-- Security & Encryption
Q:
I just received a call from a customer indicating that most web browsers
are still complaining about the security certificate when one click on
"enter secure mode" in webmail. This will disappear by the end
of the week.
I
have a related question. I noticed we are only using 40 bit encryption.
Do we have any plans on supporting the 128 bit encryption built into MSIE
or Netscape?
A:
The certificate problem should be resolved now. Please send mail
to usg@utk.edu if you notice any problems.
I
don't think I said anything about distributing the 128 bit version in
my original message. I just asked if we (OIT) had any plans on supporting
128 bit encryption. Those who cannot or do not want to use the 128 bit
browsers will still be able to access Webmail, but at the 40 bit encryption
rate. Those who do have 128 bit browsers (like me) will have the capability
of using the higher encryption
Nope,
we aren't distributing it. I'm not sure we could, although I bet we can't.
Below is a quote from the page you have to fill out to download the 128-bit
version:
I understand:
The software and any underlying technology may not be exported
outside the United States or to any foreign entity or "foreign
person" as defined by U.S. government regulations, including
without limitation, anyone who is not a citizen, national, or
lawful permanent resident of the United States. By downloading or
using the software, I am agreeing to the foregoing and I am
warranting that I am not a "foreign person" or under the control
of a foreign person.
And here is another:
The United States Government considers U.S.-only versions of
Netscape software to be tools that could be used by criminals
and terrorists. Their distribution may be regulated by 15 CFR
Parts 730-774, published by the U.S. Department of Commerce,
Bureau of Export Administration, as the Export Administration
Regulations (EAR), and probably other laws and regulations.
Encryption regulations as published in the EAR are available on
the Internet.
Given
that, and given the large number of foreign students who would most likely
be defined as "foreign persons", I'd say we'd get in pretty
serious trouble if we tried to distribute the 128-bit version. So if the
choice for a 128-bit certificate was an either/or choice, I'd say it would
be one we wouldn't want to make. Remember, the government classifies strong
encryption technology as munitions - that's why Netscape can only export
its 40-bit version.
I
personally run the 128-bit version, but not because I'm concerned about
people sniffing out my password for e-mail. If they wanted to do that
they could probably sniff port 23 since I bet less than 5% of the people
around here use secure telnet clients, right? I use 128-bit IE and Communicator
because I do online banking.
As
a side note, if we forced 128 bit encryption we would force people to
use the 128 bit version of Netscape. I am guessing that we (OIT) is not
distributing this version on the CD's to students.
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09/30/98
-- A File Named DELETED
Q:
Webmail is creating a file DELETED (~username/mail/DELETED) this is currently
4.7MB.
A:
It looks like problem 1 has been resolved and someone blew that
massive mailbox away. I can go in and deleted the DELETED file if she
wants me to. I suggest that when she logs into webmail she goes to "options"
then change the "max number of messages to retain in deleted messages
folder", I believe default is 100. If not that she needs to change
the folder to the "Deleted - Deleted Messages" folder, open
the message and click on delete again.
Another
thing to mention to Webmail users is that they need to hit the 'purge'
button as they logout of webmail. The DELETE folder contains all the mail
that they have requested be deleted, but it isn't permanently removed
until they click on 'purge'. Someone who uses webmail needs to confirm
that there is a 'purge' button - it may be labeled something else, but
the function is the same.
There
is not a `purge` button in Webmail but there is an option that keeps `n`
number of messages in the DELETED folder. By default this is set to 100
but can be set down to anything (`0` will not keep any messages). This
is not something that I can set on the server side, it is a per-user option.
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09/22/98
-- Character cap in the TO: field
Q:
Ok... Just so I can get all the info straight about the character cap
in the TO: field of webmail whether it is in the administrative preferences
or in the code. I have a couple of messages that say that yes there is
a cap at 198 or some such number, and then someone said today that there
is no cap.
Was
there a problem and now it is fixed? Did it never exist and we've just
be misinformed or misunderstood? Or.. Is there still a problem?
A:
As far as I can tell there is no problem with the distribution
list feature in webmail. I can not reproduce any problems and I sent mail
to a list of about 110 people today and I got no bounced mail messages
back and it seems that everything went through. I will forward the email
with all the addresses in a separate email. I would check the email addresses
in whatever account you are having problems with and make sure they are
valid.
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Webmail
Password Doesn't Work
Q:
I have an unix account that I cannot access through this new WebMail.
I have typed in my username and password that I use to access mail mail
through UNIX and I keep getting an error message regarding password. What's
the deal? Secret code or something? (I even tried the birthday, birth
year, and last four digits of my social security number.. any suggestions?)
Thanks
for your help.
A:
If you can't remember your password then you will need to have
it reset. You can do this at the OIT Support Center at Aconda Court. It is probably
not the same as your PH password.
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WebMail
Attachments
Q:
I recently tried to attach a file to an e-mail message, but the recipient
told me that the message came in a format that her system could not read.
Looking into WebMail's help file, I read these words: Note that your WebMail
administrator must configure your Web browser on the WebMail server. He/she
must set the "Browser Supports HTTP File Upload" option to Yes.
I
wish to know if my web browser has been configured, that is, set to "Browser
Supports HTTP File Upload."
A:
The setting for "Browser Supports HTTP File Upload"
is only for sending attachments b/c that is how webmail attaches files
(using the upload command). This has been set for the appropriate browsers
and does not have anything to do with the the problem this user is having.
I suspect it is a problem with the recipients email system. I would further
guess that perhaps it is a problem with the character sets. More information
is needed but it is not a problem with the upload option and Webmail.
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Changing
my initial password
Q:
Last week, my account was erased, because I did not change my UNIX password.
I registered for UNIX, and the next morning my Webmail was back. I was
never prompted to change my initial password. How can I change my initial
password so that my account will not be erased again?
A:
If you will login to UNIX by telnet'ing to unix.cas.utk.edu and
login just one time it will force you to change your password. It is a
good idea to change your password from the default one but you do not
have to do that to keep your account. The next time we get rid of accounts
we will be more careful and not zap accounts that are actually in use.
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Importing
addresses
Q:
I have addresses that i entered in for use with pine in my account. Is
there a way to import them to Webmail? What about importing addresses
into Webmail from Eudora?
A:
There is not a way at this moment to import addresses into Webmail
from Pine or any other email client. There is talk about doing something
for the users in the future but no date has even been talked about...so
no it can't be done.
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WebMail
Secure Mode
Q:
I don't know if you can help with this problem but I don't know where
else to send it. I just logged on to webmail tonight and entered secure
mode.
When
I did this from other labs and then logged out I could not use the BACK
button to go back to my mail. It said that the data had been lost or purged.
However,
when I just did it from Perkins and then tried to go back with the BACK
button it let me. This was with the secure mode on. I don't think this
is supposed to happen.
Like
I said, I don't know if you know why but I felt I had to tell someone.
A:
Cache setup on machines in Perkins... may not be set to 0
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Message
Editing
Q:
I was excited to see UT going to webmail, but I wish the system had a
little more utility. I'm frustrated at how difficult it is to save a message
to a local file or to edit messages - the message editor does not have
a global select feature (^a doesn't do it), and I have to select the text
one page at a time either to copy (that being the only way to save locally)
or to remove quoted text in a reply.
A:
The message editor uses the key bindings that your OS uses. For
instance on a 95/NT/3.1 box it is Control-a (<Ctrl-A>), on a Mac
I believe it is "<apple>-A" (or something like that, UNIX
has it's own key-bindings too. The `^a` that you know is from Pine and
is not an OS specific thing. Since Webmail runs through a web browser
it will use the key bindings of the browser (which are usually those of
the underlying OS). Look under the "Edit" menu of your browser
to figure what the exact binding is.
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Display
window size
Q:
The screens don't fit on my monitor, they seem to have been either designed
naively on a Mac or it is assumed that everyone has a 20" monitor.
(They don't fit on my 17" monitor at home either).
A:
The size of the monitor does not have anything to do with the
screen size, the resolution has everything to do with it. I don't know
what the resolution you are running at and I don't have access to a Mac
(in my office). I tried reading my mail on a PC running at 640x480 (which
I assume you running at that or higher) and everything fit on there fine.
I did have to scroll down some to get to the login boxes but I could see
everything fine. If it's possible for you to set your resolution to one
that is higher that might solve all of your problems. The layout of Webmail
is not affected by a specific OS but rather by the browser you use. If
it really does not lay it our properly then I would say it was the browsers
fault not the Webmail pages (they're just HTML pages).
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Check
Boxes Explained
Q:
It would be nice in the program if in the status box it let you know if
you have replied or forwarded a message.
It
is my understanding right now that there are two modes. First: when you
open a piece of mail the envelope in the status box opens, Second: Preview
mode, where the envelope only opens if you have replied or forwarded the
mail.
I
have set mine to preview mode, but I find it difficult sometimes to know
if I have read the message. I tried using the boxes next to the subject
as a check box,but when I exit out of the program the check disappears.
That might be a possibility for when the message has been read that the
software puts a check in the box. I have not discovered any use for the
box next to the subject.
A:
The purpose for the boxes is to perform an action (e.g. delete,
file, etc) on multiple messages at once rather than one at a time. You
select the message(s) that you want to perform an action on (on the current
screen) and select the action (delete, file, etc). Then all the messages
that have their box checked will be affected, all others are not touched.
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Secure
Mode Preset
Q:
I'm glad to see the secure button, but I'm wondering if it would be possible
to set it so that it stays secure all the time.
A:
It is possible but initially we are going to leave it the way
it is and force the user to go to a secure connection.
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