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Faculty Resources | Student Resources

 

Faculty Resources

Get Helphttp://help.utk.edu/
If you can’t find your problem on the FAQ or the provided solution doesn’t work, please submit a help request ticket. We monitor tickets regularly from 8:00 AM to 5:00 PM Monday through Friday, and will do everything we can to respond to your ticket within 24 hours. It might take longer on weekends and at exceptionally busy periods such as the beginning and end of each semester, but we will do our best to resolve your issue as quickly as possible.

Common Computer Troubleshootinghttp://help.utk.edu/kb/
Chances are you’ll be able to find most solutions to your computer problems in the OIT HelpDesk Knowledge Base.

Microsoft eLearninghttp://oit.utk.edu/itacad/
The Microsoft eLearning program provides e-learning for most of Microsoft’s software applications. These courses are free to UTK faculty and staff.

Faculty Assistancehttps://oit.utk.edu/instructional/development
Need help with content development, syllabus development, or multimedia enhancements to your course? OIT’s Instructional Support is ready to help you identify the best solutions to help you with your teaching and research goals. Learn more by visiting the above URL.

Teaching Strategieshttp://oit.utk.edu/instructional/teaching-strategies/
Based on decades of research on the undergraduate student experience, The Seven Principles for Good Practice in Undergraduate Education were developed by Art Chickering and Zelda Gamson in 1987. Each principle may be supported by various technologies and teaching strategies. Visit the above URL for some exciting ways to integrate technology into your teaching.

START Programhttps://oit.utk.edu/instructional/start
OIT’s Student Technology Assistants for Research and Teaching (START) Team, an elite group of students selected and trained by OIT’s Instructional Support, works with faculty from all disciplines across campus. Under the leadership of the START Program Coordinator, the START Team will come to your office and provide one-on-one assistance to reinforce existing skills as you create computer-based materials or navigate the technology enhanced classroom.

Clicker Student Response System: https://oit.utk.edu/teachingtools/clickers/
Clickers are remote-controlled devices that allow students to send their responses to multiple choice and true-false questions, via radio frequency (rf) technology, to a receiver connected to the instructor’s laptop computer. Learn more at the above URL.

Student Disability Services (SDS)http://sds.utk.edu
The Student Disability Services (SDS) assists students with documented disabilities by determining their eligibility for services and then working with students to determine reasonable accommodations and services which will, in turn, give the student equal access to the University.

Understanding Plagiarism:
http://libguides.utk.edu/content.php?pid=134221&sid=2574277

Privacy of Student Records (FERPA)http://ferpa.utk.edu/
The method with which the University of Tennessee governs the distribution of student information is based on the Family Educational Rights and Privacy Act of 1974 or FERPA.

OIT Information Security Office (ISO)http://security.tennessee.edu
The Information Security Office (ISO) works with members of the UT community, including system administrators, students, staff and faculty, to protect the UT network and connected hosts.

OIT System Status Centerhttp://help.utk.edu/status/
This site provides real-time status updates of all university systems (email, network, systems and applications).

OIT Workshopshttps://oit.utk.edu/training

 


Faculty Resources | Student Resources


Student Resources

Getting Started

Online@UT (Canvas) Tutorialshttp://oit.utk.edu/teachingtools/online
Visit these tutorials to learn the basics of Online@UT (Canvas).

LiveOnline@UT (Zoom) Resources for Participants:
http://oit.utk.edu/teachingtools/liveonline/resources-participants/
Visit this page to learn the basics of LiveOnline@UT (Zoom).

Campus Computer Labshttp://oit.utk.edu/labs
Learn about the campus computer labs and the available software on the lab computers at the above link.

The Commonshttp://commons.utk.edu
The Commons, located on the 2nd floor of Hodges Library, is designed as a multi-use, group study space providing students, faculty and staff access to hardware including computers, wireless networks, cameras. In addition, consultants, computer and research assistance and reference services are available.

The Studiohttp://www.lib.utk.edu/studio/
The Studio, located in Commons South of Hodges Library, is a media production lab. Open to UT students, staff and faculty, The Studio provides computers, software and staff to assist users in the creation of multimedia-enhanced educational projects.

Clicker Student Response System: https://oit.utk.edu/teachingtools/clickers/
Clickers are remote-controlled devices that allow students to send their responses to multiple choice and true-false questions, via radio frequency (rf) technology, to a receiver connected to the instructor’s laptop computer. Learn more at the above URL.

Are You New?http://oit.utk.edu/general/areyounew/
This website has been created to assist incoming students with getting connected at the university and knowing about all the computing resources available to them.

OIT Information Security Office (ISO)http://security.tennessee.edu
The Information Security Office (ISO) works with members of the UT community, including system administrators, students, staff and faculty, to protect the UT network and connected hosts.

Privacy of Student Records (FERPA)http://ferpa.utk.edu/
The method with which the University of Tennessee governs the distribution of student information is based on the Family Educational Rights and Privacy Act of 1974 or FERPA.

It’s About Success!

10 Tips for Success
The ten most important things you can do during the first week of an online class.

Student Success Centerhttp://studentsuccess.utk.edu/
Your future is in your hands, but sometimes you might need a little extra help. Let the staff at the Student Success Center assist you. Their mission is to promote student learning and academic success. The future is waiting for you, so make the most of it!

Microsoft IT Academyhttp://oit.utk.edu/itacad/
The Microsoft IT Academy provides e-learning for most of Microsoft’s software applications. These courses are free to UTK students.

Student Technology Traininghttps://workshop.utk.edu/workshop.php?id=6&focus=2
The OIT Technology Training Team is committed to helping students at the University with emerging technologies by providing timely offerings of quality technology training. Learn more by visiting the above URL.

Student Disability Services (SDS)http://sds.utk.edu
The Student Disability Services (SDS) assists students with documented disabilities by determining their eligibility for services and then working with students to determine reasonable accommodations and services which will, in turn, give the student equal access to the University.

UTK Academic Policies and Standards of Conducthttp://dos.utk.edu/publications/hilltopics/
Be sure to familiarize yourself with all UTK academic policies by referring to Hilltopics.

Understanding Plagiarismhttp://libguides.utk.edu/content.php?pid=134221&sid=2574277

I Need Help!

OIT System Status Centerhttp://help.utk.edu/status/
This site provides real-time status updates of all university systems (email, network, systems and applications).

Online@UT (Canvas) Knowledge Base: http://help.utk.edu/kb/index2.php?searchfor=canvas&func=search
If you are having trouble with Online@UT (Canvas), you can find quick and easy answers here!

Student Computer Supporthttp://oit.utk.edu/helpdesk/
The OIT HelpDesk is the first point of contact for many IT applications and services at the University of Tennessee Knoxville.

Common Computer Troubleshootinghttp://help.utk.edu/kb/
Chances are you’ll be able to find most solutions to your computer problems in the OIT Helpdesk Knowledge Base.

Library Research Assistancehttp://www.lib.utk.edu/askusnow
Get immediate help from a university librarian!

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