Faculty Resources | Student Resources
Get Help: https://help.utk.edu/
If you can’t find your problem on the FAQ or the provided solution doesn’t work, please submit a help request ticket. We monitor tickets regularly from 8:00 AM to 5:00 PM Monday through Friday and will do everything we can to respond to your ticket within 24 hours. It might take longer on weekends and at exceptionally busy periods such as the beginning and end of each semester, but we will do our best to resolve your issue as quickly as possible.
Common Computer Troubleshooting
Chances are you’ll be able to find most solutions to your computer problems in the OIT HelpDesk Knowledge Base.
Microsoft Online Learning: https://learn.microsoft.com
Microsoft Online Learning provides short, web-based courses focused on skills related to using Microsoft products. University of Tennessee faculty, staff, and students may access their Microsoft Online Learning accounts using their Microsoft 365 login (UTK email address & Password).
Faculty Assistance: https://oit.utk.edu/instructional/development
Need help with content development, syllabus development, or multimedia enhancements to your course? OIT’s Instructional Support is ready to help you identify the best solutions to help you with your teaching and research goals. Learn more by visiting the above URL.
Teaching Strategies: https://oit.utk.edu/instructional/teaching-strategies/
Based on decades of research on the undergraduate student experience, The Seven Principles for Good Practice in Undergraduate Education were developed by Art Chickering and Zelda Gamson in 1987. Each principle may be supported by various technologies and teaching strategies. Visit the above URL for some exciting ways to integrate technology into your teaching.
Clicker Student Response System: https://oit.utk.edu/teachingtools/clickers/
Clickers are remote-controlled devices that allow students to send their responses to multiple-choice and true-false questions, via radio frequency (rf) technology, to a receiver connected to the instructor’s laptop computer. Learn more at the above URL.
Student Disability Services (SDS): https://sds.utk.edu
The Student Disability Services (SDS) assists students with documented disabilities by determining their eligibility for services and then working with students to determine reasonable accommodations and services which will, in turn, give the student equal access to the University.
Privacy of Student Records (FERPA): https://ferpa.utk.edu/
The method with which the University of Tennessee governs the distribution of student information is based on the Family Educational Rights and Privacy Act of 1974 or FERPA.
OIT Information Security: https://oit.utk.edu/security/
OIT Information Security works with members of the UT community, including system administrators, students, staff, and faculty, to protect the UT network and connected hosts.
IT System Status Center: https://help.utk.edu/status/
This site provides real-time status updates of all university systems (email, network, systems, and applications).
OIT Workshops: https://oit.utk.edu/training
Faculty Resources | Student Resources
Canvas Training for Students – A self-paced, asynchronous workshop for UTK students to learn about Canvas and get comfortable with its environment. The workshop provides essential training to students new to Canvas, students needing a Canvas refresher, or students wishing to stay updated with Canvas changes. Enroll in Online Workshop
LiveOnline@UT (Zoom) Resources for Participants:
https://oit.utk.edu/teachingtools/liveonline/resources-participants/
Visit this page to learn the basics of LiveOnline@UT (Zoom).
Campus Computer Labs: https://oit.utk.edu/labs
Learn about the campus computer labs and the available software on the lab computers at the above link.
The Commons: https://www.lib.utk.edu/commons/
The Commons, located on the 2nd floor of Hodges Library, is designed as a multi-use, group study space providing students, faculty, and staff access to hardware including computers, wireless networks, cameras. In addition, consultants, computer and research assistance, and reference services are available.
The Studio: https://www.lib.utk.edu/studio/
The Studio, located in Commons South of Hodges Library, is a media production lab. Open to UT students, staff, and faculty, The Studio provides computers, software, and staff to assist users in the creation of multimedia-enhanced educational projects.
Clicker Student Response System: https://oit.utk.edu/teachingtools/clickers/clickers-for-students/
Clickers are remote-controlled devices that allow students to send their responses to multiple-choice and true-false questions, via radio frequency (rf) technology, to a receiver connected to the instructor’s laptop computer. Learn more at the above URL.
Are You New?: https://oit.utk.edu/general/areyounew/
This website has been created to assist incoming students with getting connected to the university and knowing about all the computing resources available to them.
OIT Information Security: https://oit.utk.edu/security/
OIT Information Security works with members of the UT community, including system administrators, students, staff, and faculty, to protect the UT network and connected hosts.
Privacy of Student Records (FERPA): https://ferpa.utk.edu/
The method with which the University of Tennessee governs the distribution of student information is based on the Family Educational Rights and Privacy Act of 1974 or FERPA.
10 Tips for Success
The ten most important things you can do during the first week of an online class.
Student Success Center: https://studentsuccess.utk.edu/
Your future is in your hands, but sometimes you might need a little extra help. Let the staff at the Student Success Center assist you. Their mission is to promote student learning and academic success. The future is waiting for you, so make the most of it!
Microsoft Online Learning: https://learn.microsoft.com
Microsoft Online Learning provides short, web-based courses focused on skills related to using Microsoft products. University of Tennessee faculty, staff, and students may access their Microsoft Online Learning accounts using their Microsoft 365 login (UTK email address & Password).
Student Technology Training: https://workshop.utk.edu/workshop.php?id=6&focus=2
The OIT Training Team is committed to helping students at the University with emerging technologies by providing timely offerings of quality technology training. Learn more by visiting the above URL.
Student Disability Services (SDS): https://sds.utk.edu
The Student Disability Services (SDS) assists students with documented disabilities by determining their eligibility for services and then working with students to determine reasonable accommodations and services which will, in turn, give the student equal access to the University.
UTK Academic Policies and Standards of Conduct: https://hilltopics.utk.edu/
Be sure to familiarize yourself with all UTK academic policies by referring to Hilltopics.
IT System Status Center: https://help.utk.edu/status/
This site provides real-time status updates of all university systems (email, network, systems, and applications).
Online@UT (Canvas) Knowledge Base: Find quick and easy answers if you are having trouble with Online@UT (Canvas).
Student Computer Support: https://help.utk.edu/
The OIT HelpDesk is the first point of contact for many IT applications and services at the University of Tennessee, Knoxville.
Common Computer Troubleshooting:
Chances are you’ll be able to find most solutions to your computer problems in the OIT HelpDesk Knowledge Base.
Library Research Assistance: http://www.lib.utk.edu/askusnow
Get immediate help from a university librarian!
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