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Report a Problem | If you are currently experiencing an email problem, please Report Your Problem to the OIT HelpDesk online or by calling 974-9900. |
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Sunday 11/22/2009 6:00 AM |
Email Maintenance on the faculty/staff Exchange systems is now complete. |
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Sunday 11/22/2009 12:01 AM |
Email OIT will be performing maintenance on the faculty/staff Exchange systems during our regular maintenance window starting Sunday morning, 11/22/2009, at 12:01am and lasting up to 6 hours. During the maintenance period, OIT system administrators will be performing maintenance on the Fac/Staff cluster as well as applying security updates. Every effort will made to minimize the downtime needed for this maintenance. If you have any questions or concerns about this outage, please contact the OIT Helpdesk at 4-9900. |
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Wednesday 11/18/2009 8:00 PM |
Infrastructure Telephone maintenance at NTRC should be complete. |
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Wednesday 11/18/2009 5:30 PM |
Infrastructure On November 18th, from 5:30 pm to 8:00 pm Telephone Services will perform maintenance on the phone system at NTRC. Users located at NTRC will experience service interruptions. All other Telephone Services users should not experience any interruptions. |
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Tuesday 11/17/2009 10:59 AM |
Systems and Applications The OIT Software Downloads site has been fixed and is available for use. |
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Tuesday 11/17/2009 8:34 AM |
Systems and Applications The OIT Software Downloads website is currently unavailable. OIT system administrators are aware of the problem and investigating it. |
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Monday 11/16/2009 4:39 PM |
Infrastructure AT&T has resolved the networking issues and service has been fully restored. If you continue to have problems connecting or accessing websites, please contact the OIT HelpDesk. |
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Monday 11/16/2009 12:35 PM |
Infrastructure Additional problems have been reported with the AT&T NetTN connections. From campus, some external websites may be delayed or unavailable. Network service to Jackson Ag, Tremont, Capitol Blvd, and Polk Avenue is unavailable. Network Services continues to work with AT&T to resolve the issue. |
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Monday 11/16/2009 11:31 AM |
Infrastructure The State of Tennessee websites are currently unreachable by users on the UT network. Network Services has opened a trouble ticket with AT&T regarding this issue. |
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Monday 11/16/2009 11:29 AM |
Systems and Applications The CPO website, https://cpo.utk.edu, has been updated. You can enter the CPO website from either the button at the bottom of the page or the link on the left. If you continue have problems logging in to CPO, please contact the OIT HelpDesk. |
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Monday 11/16/2009 8:48 AM |
Systems and Applications To enter Circle Park Online (CPO), please use the "Enter CPO" link on the left side of the page. System administrators are updating the "Enter Circle Park Online" button to allow users to authenticate with their NetID and password. The Traffic Center will be updated once the button has been reconfigured. |
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Monday 11/16/2009 7:00 AM |
Systems and Applications The Financial Aid upgrade should be complete. Please visit http://cpo.utk.edu to check your Financial Aid status and get to the new Financial Aid website. |
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Sunday 11/15/2009 2:00 AM |
Systems and Applications The maintenance on the TStorage System should be complete. |
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Sunday 11/15/2009 12:01 AM |
Systems and Applications Users of the TStorage volumes USER04 and USER05 will experience a disruption of service on Sunday November 15th beginning at approximately 12:01 AM. OIT will be performing maintenance on the system to upgrade volume capacity. Users will not be able to access their home directories located on these volumes (USER04 and USER05) until maintenance is complete. The outage is expected to last approximately 1 to 2 hours. No action on the part of users is required for this outage. |
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Thursday 11/12/2009 5:00 PM |
Systems and Applications OIT will be upgrading production Financial Aid from Banner 7 to Banner 8 from 5:00 p.m. Banner Upgrade Thursday, November 12, through 5:00 p.m. Saturday, November 14. Post-upgrade testing will be performed by OIT Developers and Financial Aid staff. The system will be restored to operation at 7:00a.m. on Monday, November 16. |
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Sunday 11/08/2009 5:56 PM |
Email Update: As of 5:45PM service to all faculty/staff Exchange servers has been restored. |
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Sunday 11/08/2009 2:37 PM |
Email Update: OIT will be taking all faculty/staff Exchange severs offline for emergency repair of the cluster. At this time, there is no estimated time for when email service will be restored. |
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Sunday 11/08/2009 6:38 AM |
Email OIT encountered an error during the installation of Microsoft's Antigen Antivirus application on the faculty/staff exchange servers. Changes that were made to the servers were rolled back. Currently users on Exchange server KFSVS4 are unable to access Exchange. All other faculty/staff Exchange servers should be available. OIT is working to bring KFSVS4 back online, but at this time there is no ETA for when it will be back up. |
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Sunday 11/08/2009 6:00 AM |
Email Maintenance on the Tmail/Exchange system should be complete. |
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Sunday 11/08/2009 12:01 AM |
Email OIT will be performing maintenance on the faculty/staff Exchange systems during our regular maintenance window this Sunday morning beginning at 12:01 am and lasting up to 6 hours. During the maintenance period, OIT system administrators will install Microsoft’s Antigen Antivirus application on the faculty/staff servers. Exchange will periodically be unavailable as servers are rebooted after Antigen is installed. |
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Report a Problem
To report a problem to OIT, please Contact the OIT HelpDesk online or by phone at 974-9900.
Security - Recent Scams
EDU ADMIN DESK - NOT FROM UTAnother phishing scam claiming to be from UT Management. UT does not have an EDU ADMIN DESK and UT will NEVER ASK for your credentials in an email.
More information
Utk.edu Post Update - NOT FROM UT
Another phishing scam claiming to be from UTK Management. UT will NEVER ASK for your credentials in an email or offer to encrypt it with an RSA key.
More information
Mail System Error - Returned Mail
A scam claiming that we have noticed the recipient's email sending spam. The recipient is warned that they probably have a trojan on their system and that they need to open the attached document which contains instructions on how to keep their computer safe. The attachment is, of course, a trojan.
More information
See more Recent Scams
Contact the HelpDesk
For support please contact the OIT HelpDesk
OIT Helpdesk:(865) 974-9900
Open M-F 8-5
OIT Computer Support Service Center:
Commons South, 2nd Fl. Hodges
Open M-F 9-4
Walk-In HelpDesk:
Commons South, 2nd Fl. Hodges
M-Th 9-9, F 9-4, Sun 4-9
Online Email Form:
HelpDesk Contact Form