All Email Systems & Applications Infrastructure Security

Report a Problem

To report a problem to OIT, please Contact the OIT HelpDesk online or by phone at 974-9900.

Security Resources

For security information, training, policies, and more, please visit the UT Information Security Office website.

Security - Recent Scams

EDU ADMIN DESK - NOT FROM UT
Another phishing scam claiming to be from UT Management. UT does not have an EDU ADMIN DESK and UT will NEVER ASK for your credentials in an email.
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Utk.edu Post Update - NOT FROM UT
Another phishing scam claiming to be from UTK Management. UT will NEVER ASK for your credentials in an email or offer to encrypt it with an RSA key.
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Mail System Error - Returned Mail
A scam claiming that we have noticed the recipient's email sending spam. The recipient is warned that they probably have a trojan on their system and that they need to open the attached document which contains instructions on how to keep their computer safe. The attachment is, of course, a trojan.
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Tech Support Team - NOT FROM UT
Another scam claiming to be from a local technical support team. Once again, UT will NEVER ASK for your credentials in an email! Don't fall for this one either.
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Unknown Subject
A scam claiming that the recipient is, essentially, over their quota and that they must click a link to rectify the situation.
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UTK Security Alert
A scam claiming that we've updated the website and that the recipient has to "re-login" to their account to keep it active.
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Read carefully:Mail System Update
Very similar to the previous scam, claims we will upgrade mail (on systems that don't run mail anymore) and that the recipient needs to install the linked patch.
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A new settings file for the NetID@unix.cas.utk.edu...
A scam claiming that we have upgraded the mailing service on unix.cas.utk.edu (we don't even run mail on those systems anymore) and the recipient must run the attached zip file to get the new features.
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Your order has been paid! Parcel NR.0648
A scam claiming the recipient's recent purchase has been shipped. The recipient is encouraged to open the attached file to see the receipt. The attachment is a ZIP file that contains a virus.
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OIT Computer Support Service Center - Account Upgrade Notification
Another spear phishing message aimed at UTK accounts. Actually claims to be from OIT and that the recipient's account is about to be deleted. Clearly timed to coincide with our yearly purge of old accounts. While OIT is deleting accounts for persons no longer with the university, we do not require you to click on a link to prevent this from happening. If you aren't sure if your account will be purged, please contact the HelpDesk at 865-974-9900 or http://help.utk.edu/.
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Important Update
Another spear phishing message aimed at UTK accounts. Claims we have done maintenance on T-Mail and that users must login to their accounts to verify the account is still in use.
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Your Account Suspension Notice
Another spear phishing message aimed at UTK accounts. Claims the recipient's account is going to be "suspended in short" unless they visit the link at the bottom of the message.
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Contact the HelpDesk

For support please contact the OIT HelpDesk

OIT Helpdesk:
   (865) 974-9900
   Open M-F 8-5
OIT Computer Support Service Center:
   Commons South, 2nd Fl. Hodges
   Open M-F 9-4
Walk-In HelpDesk:
   Commons South, 2nd Fl. Hodges
   M-Th 9-9, F 9-4, Sun 4-9
Online Email Form:
   HelpDesk Contact Form