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The University of Tennessee

Office of Information Technology

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There are currently no active issues. If you experience a problem, Report the Problem online or at 974-9900.

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No news posted within the last 72 hours. See the IT Traffic Report Archives for all past messages.
  Past Traffic Reports This list includes all new messages within the last 72 hours. For previous messages, please see the IT Traffic Report Archives.
redlight-sm.jpg Report a Problem If you are currently experiencing a problem, please Report Your Problem to the OIT HelpDesk online or by calling 974-9900.

 

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News Bulletins RSS

Email News Bulletin

Changes to SMTP
Posted: Tuesday, December 22nd, 2009

OIT continues to battle the problem of blacklisting. Attackers are abusing a service offered through the UT VPN, access.utk.edu, to send spam through OIT servers. Starting on Tuesday, December 22nd around 4pm, OIT will limit the rate at which a user may send emails through the VPN to discourage the spammers from abusing this service. We have gathered a list of mail servers that send email and these servers will be whitelisted for rate control.

Users connecting to the centrally-managed email service using an Exchange-friendly client (such as Outlook, Entourage, or Tmail) will not be affected. This change will only impact users connecting to the VPN and sending email using an IMAP or POP client. If you have questions about this change, please contact the HelpDesk at 974-9900 or http://help.utk.edu/.

Infrastructure News Bulletin

New Wireless Networks are Available, Nomad to be Retired!
Posted: Thursday, December 17th, 2009

Start using the new wireless networks now to avoid a disruption in your wireless service! On February 3rd, OIT will retire the legacy wireless network, nomad. In order to continue to access the Internet through UT’s wireless network, you will need to move to one of the new wireless networks, ut-open or ut-wpa2. Starting Tuesday, January 5th, if you are still using the nomad network, you will need to open a web browser in order to get connected. At that time, you will be directed to an information page about the wireless changes before continuing to your browser’s homepage. For more information about these networks and assistance connecting to them, please check out the HelpDesk Knowledge Base, http://oit.utk.edu/helpdesk/kb or contact the HelpDesk at (865) 974-9900.

Systems and Applications News Bulletin

Minor Changes to OIT\'s Antivirus Website
Posted: Monday, July 13th, 2009

There will be minor changes made to OIT's antivirus website, http://antivirus.utk.edu, over the next few days as we prepare for the upcoming change to the Network Registration (NetReg) process. As announced in an earlier OIT events notice, the antivirus client that is distributed during the NetReg process for faculty and staff will change from McAfee to Forefront beginning this Wednesday evening. If you have any questions, please contact the OIT HelpDesk at 974-9900.

Security News Bulletin

ISO Scanning Server Down for Upgrades
Posted: Monday, November 24th, 2008

The ISO Scanning Server will be down for upgrades on Tuesday, November 25th. This means that the "Security Scans" website, and the SNAP scanning webservice will be unavailable on Tuesday. Notice will be sent out when it has returned to service.

Past News Bulletins

For previous News Bulletins, please see the IT News Bulletin Archives.

 


Report a Problem

To report a problem to OIT, please Contact the OIT HelpDesk online or by phone at 974-9900.

Security - Recent Scams

Bank of America Maintenance Warning
The email looks legitimate and it doesn't ask you to enter anything but it does ask you to click on a link and the embedded urls DO NOT connect to Bank of America. Be smart, don't click!
More information

Mystery Shopper Job Offer Warning
With this scam they are offering to hire you and pay you a commission before they ask you for a considerable amount of personal information that should never be provided in an email. Don't fall for it; it's a scam.
More information

Course Sniper Warning
While Course Sniper appears to be a legitimate service, it's affiliates, such as Facebook, are less secure with your personal information. You would be wise to think twice before trusting this venue completely.
More information

See more Recent Scams

Contact the OIT HelpDesk

For support please contact the OIT HelpDesk

phone Telephone HelpDesk:
  (865) 974-9900

deskWalk-In HelpDesk:
  Commons South,
  2nd Fl. Hodges
  M-Th 9-9, F 9-4,
  Sun 4-9

formHelpdesk
Contact Form:

  HelpDesk Contact Form

deskStudent Computer Support Service Center:
  Commons South,
  2nd Fl. Hodges
  Open M-F 9-4