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Sunday 11/22/2009 12:01 AM |
Email OIT will be performing maintenance on the faculty/staff Exchange systems during our regular maintenance window starting Sunday morning, 11/22/2009, at 12:01am and lasting up to 6 hours. During the maintenance period, OIT system administrators will be performing maintenance on the Fac/Staff cluster as well as applying security updates. Every effort will made to minimize the downtime needed for this maintenance. If you have any questions or concerns about this outage, please contact the OIT Helpdesk at 4-9900. |
| Past Traffic Reports | This list includes all new messages within the last 72 hours. For previous messages, please see the IT Traffic Report Archives. | |
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Report a Problem | If you are currently experiencing a problem, please Report Your Problem to the OIT HelpDesk online or by calling 974-9900. |
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No upcoming events posted. | |
News Bulletins

Infrastructure News Bulletin
Phone Numbers for UTSI
Posted: Tuesday, November 3rd, 2009
The Knoxville campus can now 5 digit dial UTSI in Tullahoma. Please refer to http://www.utsi.edu/facilities/Quick_List.pdf for a list of names and 5 digit extension numbers for UTSI.
Systems and Applications News Bulletin
Minor Changes to OIT\'s Antivirus Website
Posted: Monday, July 13th, 2009
There will be minor changes made to OIT's antivirus website, http://antivirus.utk.edu, over the next few days as we prepare for the upcoming change to the Network Registration (NetReg) process. As announced in an earlier OIT events notice, the antivirus client that is distributed during the NetReg process for faculty and staff will change from McAfee to Forefront beginning this Wednesday evening. If you have any questions, please contact the OIT HelpDesk at 974-9900.
Email News Bulletin
Minor Change to the Exchange/Tmail System
Posted: Wednesday, June 17th, 2009
Minor Change to the Knoxville Exchange/Tmail system
To enhance security, OIT will require that all Outlook clients connecting to the Knoxville Exchange/Tmail system be configured to use RPC over HTTPS beginning June 30th. Email clients configured to use IMAPS or POPS will not be affected by this change. 99% of the systems at UT will not be impacted by this change and IT is making a best effort to contact users who may be impacted.
This change will affect users only if they fall into one of the following two categories:
1. Users with Microsoft operating Users with Microsoft Windows 2000 or older will not be able to use the Outlook client to connect to their Exchange account since these Operating Systems do not support RPC over HTTPS . Users that have one of these older operating systems can access their Tmail account through OWA at https://tmail.utk.edu. If the computer will support a later version of Microsoft Windows, a user should consider upgrading. Operating system upgrades are available at no charge for institutionally owned computers under the Microsoft Campus Enterprise Agreement.
2. Users with Outlook clients OLDER than Outlook 2003 will not be able to use their client to connect to their Exchange account since these clients do not support RPC over HTTPS. Users can download Outlook 2003 at http://oit.utk.edu/exchange/setup/setup_clients.php or use OWA at https://tmail.utk.edu.
If you have questions about whether this will impact you or questions about this message, please contact the OIT HelpDesk at 865 974-9900.
Security News Bulletin
ISO Scanning Server Down for Upgrades
Posted: Monday, November 24th, 2008
The ISO Scanning Server will be down for upgrades on Tuesday, November 25th. This means that the "Security Scans" website, and the SNAP scanning webservice will be unavailable on Tuesday. Notice will be sent out when it has returned to service.
Past News Bulletins
For previous News Bulletins, please see the IT News Bulletin Archives.

Report a Problem
To report a problem to OIT, please Contact the OIT HelpDesk online or by phone at 974-9900.
Security - Recent Scams
EDU ADMIN DESK - NOT FROM UTAnother phishing scam claiming to be from UT Management. UT does not have an EDU ADMIN DESK and UT will NEVER ASK for your credentials in an email.
More information
Utk.edu Post Update - NOT FROM UT
Another phishing scam claiming to be from UTK Management. UT will NEVER ASK for your credentials in an email or offer to encrypt it with an RSA key.
More information
Mail System Error - Returned Mail
A scam claiming that we have noticed the recipient's email sending spam. The recipient is warned that they probably have a trojan on their system and that they need to open the attached document which contains instructions on how to keep their computer safe. The attachment is, of course, a trojan.
More information
See more Recent Scams
Contact the HelpDesk
For support please contact the OIT HelpDesk
OIT Helpdesk:(865) 974-9900
Open M-F 8-5
OIT Computer Support Service Center:
Commons South, 2nd Fl. Hodges
Open M-F 9-4
Walk-In HelpDesk:
Commons South, 2nd Fl. Hodges
M-Th 9-9, F 9-4, Sun 4-9
Online Email Form:
HelpDesk Contact Form




