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Software/Hardware Procurement, Distribution, and Licensing

Order Hardware

Frequently Asked Questions

Find out about order status, procedures, pricing and more

How to Order Computer Equipment

Your department may purchase computer equipment from any of the university hardware contract vendors. Dell is currently the only vendor providing UT-recommended configurations for their systems. Review the recommended configurations for desktops and laptops offered on the Dell UT Premier site to see if they meet your departmental needs. Equivalently configured machines from HP, IBM, and Lenovo can be found on the PCS online order site. If none of the recommended configurations meet your needs, you can customize one of the standard configurations to your specifications.

IMPORTANT: Each computer must come preloaded with the most current Windows operating system. 

Consultants from Desktop Support are available at (865) 974-9900 to answer questions of a technical nature.

In most cases the entire product line of the contract vendor will be included. University contracts for hardware equipment also cover third party peripheral items produced by other manufacturers.

NOTE: OIT is not responsible for the pricing found on the web sites of our various contract vendors. 

How to place an order

All orders should be created and submitted online at the vendor website, UT Marketplace or emailed directly to the vendor.

The vendor will confirm the order by email within three business days of receipt of the order. This confirmation letter will:

  • Supply the ordering department with a unique Order Number for tracking purposes
  • Indicate if any of the equipment on the order has been discontinued or is otherwise unavailable
  • Suggest a substitution for any discontinued item, which will require the approval of the ordering department
  • Indicate delivery times in excess of thirty days, which will require the approval of the ordering department
  • Allow the ordering department to contact the vendor regarding order status, cancellation and substitutions

If you do not receive a confirmation letter, call 974-2198 for assistance in determining whether your order was received by the contract vendor.

Apple Computers (VolTech) does not send confirmation letters upon receipt of departmental orders. Therefore, departments wishing to inquire about orders placed for Apple equipment should contact VolTech directly at (865) 974-2930.

The contract vendor will ship the equipment to the “Ship To” address indicated on the order form. It is the responsibility of the ordering department to ensure that all items are delivered in good condition. The invoice will be sent to the “Bill To” address provided on the order form. It is the responsibility of the ordering department to ensure that all invoices are paid in a timely fashion. Failure to do so may result in delays on future orders for computer equipment.

Vendor Contact Information and Order Procedures By Product

How to Order Apple/Macintosh Equipment

The Apple computer contract has been awarded to Apple Computer Inc. in partnership with VolTech (formerly the Bookstore Technology Center).

Contact Information

Ordering Instructions

Please contact the personnel at VolTech if you have any questions on the above procedures.

How to Order Dell Computer Equipment

The procedure includes configuring the desired computer, creating and saving an e-quote, obtaining permission to purchase through your normal departmental processes and releasing the e-quote directly to Dell. Once Dell has received the e-quote, the individual releasing the e-quote will receive an acknowledgement from Dell with a Dell order number for tracking.

  1. Log in to the Dell Premier Site with your NetID and Password.
  2. Select one of the recommended configurations by clicking on ‘Add to Cart’. You can customize a standard configuration to your specifications by clicking on ‘Customize’, making your changes, and then clicking on ‘Add to Cart’. You may also review your configuration at any time by clicking on ‘Review Summary’.
  3. Click “Save as E-Quote” to convert the cart contents into an electronic quote. You may also print your configuration by clicking on ‘Print Cart’.
  4. Enter your contact information and give your E-quote a recognizable name you can easily remember. Select the name of your departmental purchaser from the drop-down of Authorized Purchasing Agents. Click Continue when done.
  5. The E-quote is now saved and an email confirmation sent to your inbox.
  6. Forward your E-quote confirmation to your departmental purchasing agent for order placement.

If you obtained a special quotation (not an e-quote) from the Dell sales representative, please email your order, including your quote and any other pertinent information relating to your order, to the Dell primary contact below.

Configure your equipment on the Dell Premier site.

Contact Information

    • Contract number: 4600002254
    • Blanket Purchase Order Number: 5500006482

How to Order Epson Projector Equipment

For information on CCS Presentation Systems.

The procedure includes: configuring the desired video equipment, obtain the appropriate part number and unit price, creating an order form, faxing or emailing the order request directly to the vendor (contact information above), reviewing contractor’s confirmation, making adjustments with contractor if needed, receiving the new hardware, setting up and inspecting the hardware, adding the equipment to your department’s assets if required, and authorizing payment of invoice.

CCS Presentation Systems has been awarded the Epson Projectors hardware contract

Contact Information

Ordering Instructions

Departments wishing to order other Epson Projectors may contact Steve Sutton (contact information listed above) to inquire about product needs, product availability and pricing.

  • If you have any difficulty with the process, you may contact Cindy Ogle, OIT Business Office at 865-974-2198 for assistance.

Inquiries about the status and delivery of your order should directed to Steve Sutton (see contact information above).

For more information about Epson projector equipment, visit the CCS Presentation Systems website or the Epson projectors website.

How to Order HP Equipment

Personal Computer Systems (PCS) has been awarded the HP equipment contract. To order HP equipment, click on the link below to go to their online ordering system. You can select your equipment and associated peripherals on their site. You will be prompted to create a User ID. User IDs are sent via secure email within one business hour.

Configure HP equipment at the PCS website online.

Contact Information

For more information about Hewlett-Packard equipment, visit the PCS website online.

How to Order IBM Systems

Personal Computer Systems (PCS) has been awarded the IBM contract for servers and desktops. To order IBM servers and desktops, click on the link below to go to their online ordering system. You can select your servers, desktops, and associated peripherals on their site. You will be prompted to create a User ID. User IDs are sent via secure email within one business hour.

Configure IBM servers and desktops at the PCS website online.

Contact Information

For more information about IBM servers and desktops, visit the PCS website online.

How to Order Liebert Uninterruptible Power Systems

NOTE: All Graybar orders may be ordered by phone or email referencing the Framework Order Number.

Graybar has been awarded the Liebert UPS contract.

Contact Information

Ordering Instructions

Departments that wish to order Liebert UPS equipment may contact Jeff Cody of Graybar Electric (contact information listed above) to inquire about product needs, product availability, and pricing.

Phone or email your order, including your any quote(s), and any other pertinent information relating to your order directly to Graybar.

Inquiries about the status and delivery of your order should directed to Graybar.

How to Order Lenovo Systems

Personal Computer Systems (PCS) has been awarded the contract for Lenovo systems. To order Lenovo systems, click on the link below to go to their online ordering system. You can select your Lenovo systems and associated peripherals on their site. You will be prompted to create a User ID. User IDs are sent via secure email within one business hour.

Review Lenovo system configurations at the following website. Once you have determined which Lenovo model you want from the preceding website you can place your Lenovo order online with PCS at the following website.

Contact Information

For more information about Lenovo systems, visit the PCS website online.

How to Order Lexmark Printers

Personal Computer Systems (PCS) has been awarded the Lexmark contract for printers. To order Lexmark printers, click on the link below to go to their online ordering system. You can select your printers and associated peripherals on their site. You will be prompted to create a User ID. User IDs are sent via secure email within one business hour.

Configure Lexmark printers at the PCS website online.

Contact Information

For more information about Lexmark equipment, visit the PCS website online.

How to Order Okidata Printers

Personal Computer Systems (PCS) has been awarded the Okidata contract for printers. To order Okidata printers, click on the link below to go to their online ordering system. You can select your printers and associated peripherals on their site. You will be prompted to create a User ID. User IDs are sent via secure email within one business hour.

Configure Okidata printers at the PCS website online.

Contact Information

For more information about Okidata equipment, visit the PCS website online.

How to Order Polycom Video Conferencing Equipment

Strategic Products and Services (formerly Providea) has been awarded the Polycom contract for video conferencing equipment. The procedure for ordering includes: selecting the desired video conferencing equipment, creating an order form, faxing or emailing the order request directly to the vendor (see contact information below), reviewing contractor’s confirmation, making adjustments with contractor if needed, receiving the new hardware, setting up and inspecting the hardware, adding the equipment to your department’s assets, and authorizing payment of invoice.

View product offerings at the Strategic Products and Services (formerly Providea) website.

Contact Information

    • Contract number: 4600002256
    • Blanket Purchase Order Number: 6500000622
    • Primary Contact: Scott Purdue
    • Phone Direct: 888-724-0201

info@provideallc.com

How to Order Xerox Printers

Personal Computer Systems (PCS) has been awarded the Xerox contract for printers. To order Xerox printers, click on the link below to go to their online ordering system. You can select your printers and associated peripherals on their site. You will be prompted to create a User ID. User IDs are sent via secure email within one business hour.

Configure Xerox printers at the PCS website online.

Contact Information

For more information about Xerox equipment, visit the PCS website online.

Personal Purchases

Students, staff, and faculty of The University of Tennessee may make personal purchases of computer equipment from some of the University’s contractors through VolTech. Individuals interested in purchasing Apple as well as Microsoft Windows computer equipment should call VolTech at 865-974-2930 or visit their online store to find the desired equipment.

Vendor Online Price Lists

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