Telephone Services

Residence Halls - Instructions

• Dialing Procedures
• General Information
• VolConnection - University Calling Card
• VolVision
• VolLine+
  Features
• Call Number Delivery Block
• Call Return
• Call Waiting
• Caller ID
• Selective Call Rejection
• Three-Way Calling
• Voice Mail
• Long Distance

To add new features or change your feature package, call Volunteer Connections at 974-8006. Service problems should be reported to 974-3121 between 8 am and 5 pm, Monday through Friday. For all other times, contact your residence hall front desk.

Subscribe to services, view monthly statements and pay online..

• Emergency Dialing
  • In an emergency: dial 911
    (Your call will be answered at the Knox County Emergency Communications Center).
  • UT Police: dial 4-3114

• Local and Toll Free Dialing
  • Campus Numbers: Dial only the last five digits
  • Local, off-campus and University Resident Apartments: Dial 8 + the seven-digit number
  • Toll Free: Dial 8 + 1 + toll free number

• University Calling Card - VolConnection
  To obtain a University Calling Card, contact Volunteer Connections at 4-8006.

• Calls can be made from on-campus or anywhere in the U.S.
  • Dial 8 + 974-3770 (or 1-800-974-3170 if calling from outside the local calling area)
  • After greeting, enter your PIN number followed by #
  • Dial area code + phone number or if dialing an international number: Dial country code + city code + number
  • To place next call, press and hold # for one second
  • For Customer Service, call 8 + 974-4851 or toll free 1-800-974-4851.

• Calling Card & Operator Assited Calls
  • To place a calling card call, dial 8 + 0 and follow menu.
  • To place a collect, third party or operator assisted call, dial 8 + 0 and follow menu.
  • To obtain rates or billing methods, dial 8 + 0 to access an AT&T operator. For AT&T Customer Services, dial 8 + 1-800-CALLATT or write to AT&T, P.O. Box 723, Basking Ridge, NJ 07920.
  • To access an alternative 0+ carrier, dial 8 + 101XXXX (the equal access number) + 0. To file a complaint with the Federal Communications Commission (FCC), visit their Web site at www.fcc.gov/cgb/complaintfiling.html. NOTE: Not all 101XXXX carriers provide 0+ access.

• Information Calls
  • Campus Information: Dial "0" or 4-1000
  • Knoxville City Directory online: oit.utk.edu/phone/yp
  • Directory Assistance: 8+411

• Other Considerations
  • If you have hearing, speech or physical disabilities, notify Disability Services at 4-6087. Volunteer Connections will work with Disability Services on a case-by-case basis to determine when a customer is eligible for additional considerations.
  • Should you experience annoyance calls, notify UT Police at 4-3114.
  • Students who do not want their telephone number listed in the student directory may contact Student Data Resources at 4-2108.

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• Switchhook Operation
  During conversations, many features can only be used by first depressing the switchhook or Flash. To do this, depress the switchhook or Flash quickly, then release it within a half second.
  

  Caution: If you hold the switchhook down too long, your call will be disconnected.

• Special Tones
  Various tones and ringing patterns may be used to help you use your features properly:

• Reorder Tone: A fast busy signal.
  It is heard when you use an incorrect procedure to activate, deactivate, or program a feature. Refer to the correct procedure and try again.

• Distinctive Dial Tone: a high-pitched tone.
  It may be used to remind you that a feature you have activated is still in operation.

• Distinctive Ringing: Two short rings.
  • It informs you that a call is ringing from off-campus.
  • Normal ringing is used for calls from on-campus.

• Distinctive Call Waiting Tone: Two short beeps heard while the line is in use.
  • It informs you that a call from off-campus is waiting to be answered.
  • A normal Call Waiting tone (one beep) is used for calls coming from on-campus.

• Considerations
  • Features may not be compatible between different telecommunications systems or service providers. If you attempt to use a feature with a number outside of the area served, you will hear an announcement telling you that the service cannot be used with that particular number.
  • Some of the features require you to press the *. If you have a rotary dial phone set, dial 11 instead of the *. This only applies to the first * in the dialing sequence for a service.
  • Some of the features require you to program lists of phone numbers. You must set up these lists prior to using the services. Please refer to the instructions in this guide to program the lists.

  For many of the features, voice instructions will guide you through the various procedures and simplify their operations.

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(For your convenience, view/print and make payments online).

• Using your University Calling Card.
  • Calls can be made from on-campus or anywhere in the U.S.
  • Dial 1-800-974-3170 (or 974-3770 if calling from the Knoxville area)
  • After greeting, enter your PIN number followed by #
  • Dial area code + phone number or if dialing an international number: Dial country code + city code + number.

• Notes:
  1. Each subscriber is responsible for calls placed using the assigned PIN or authorization code. Billing problems should be reported to Volunteer Connections within 21 days of receipt of statement.
  2. Calls answered by electronic devices such as answering machine/ voicemail, beepers, faxes, modems, etc., will be billed as a completed call.
  3. Collect, operator-assisted, calling card, or third party calls may not be charged to the University.
  4. 900 & 976 numbers are restricted.
  5. Long distance service may be restricted upon subscriber's request.

• VolVision is your campus TV service. For VolVision lineup visit Web site oit.utk.edu/cable/lineup

• Equipment Requirements
  You will need a cable ready TV with remote and a coax cable patch cord from wall to TV.
  OR

  If your TV is non-cable ready, you will need two (2) coax patch cables -- (1) from wall to equipment and (1) from equipment to TV, along with one of the following:

  • A VCR with remote that will accept Cable TV (minimum of 35 channels).
  • A converter cable box with remote. Converter boxes from cable TV vendors are not compatible with our signal. Converter boxes may be purchased at local retail stores.

• VolVision Cable-Ready Installation Instructions
  In most instances, the following procedure should make connecting your TV to our system a simple process. There could be exceptions if the TV or VCR is an older model.
  • Unplug power to TV. Connect coax patch cord to cable input jack on back of TV, then connect other end of cable to the wall jack. Make sure connections are snug, but do not over tighten. Plug TV power cord into electrical outlet and turn on TV.

  • Most TVs have a switch on the back that read ANT and CABLE.
    (Some TVs may read differently, but all should have CABLE, CAB, CTV, or CATV).

    Place switch to ready CABLE. If TV is not switched to this setting, it will not receive cable TV signal. On TVs without a switch, instructions will appear on the screen when menu button is pressed.

  • Most remotes have a menu button (on some remotes a status button).
    Press this button and instructions should appear on your screen. Follow instructions to set up TV for cable reception and channel settings. When complete, press status button or menu button as directed.

  • If your remote has no menu button, instructions may appear when TV is turned with remote.

  
  

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• VolVision Non-Cable-Ready Installation Instructions
  • Unplug power to TV.

  • When using a VCR or cable converter box, first attach coax patch cord from wall jack to input connection on VCR or converter box and second coax patch cord from output connection on VCR or converter box to input connection on TV.

  • Turn power on both TV and VCR or convertex box.

  • Set channel selection on VCR or box to either channel 3 or 5. Channel 3 is the proper selection with most brands of VCRs or converter boxes. This switch is usually found on the back of VCRs and converter boxes. It is possible that due to the age/make of the equipment that this switch could be found on the front.

  • Follow cable ready TV instructions.

• VolLine+ is the second telephone line in your Residence Hall room.

• Same Capabilities As The Existing "PRIMARY" Telephone Line
  • Unlimited local calling
  • 911 access
  • Touchtone service
  • Caller ID
  • Call Number Delivery Block
  • Call Return
  • Selective Call Rejection
  • 5-digit dialing on campus

• Notes:
  1. The telephone number assigned to your VolLine+ jack will be different from that of the existing telephone number of the room. The VolLine+ number cannot be associated with any other University database. The primary number for your room will be the telephone number associated with the set provided by UT. You will be responsible for telling acquaintances your VolLine+ number.
  2. Subscriber must provide and maintain own telephone set.
  3. May subscribe to VolConnection, VolVMail, and Features for additional services.

• Call Number Delivery Block allows you to dial a code which will prevent your phone number from being made available to the party you are calling on a particular phone call.

• To use Call Number Delivery Block:
  1. Press * 6 7 (1167 if calling from rotary phone).
  2. Listen for dial tone.
  3. Make your call. For this call, your phone number will not be made available to the person you are calling.

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• Call Return allows you to dial a code and have a call automatically returned to the last party who called or attempted to call you.

• To use Call Return:
  1. Press * 6 9.
  2. Listen for an announcement that will tell you the phone number of the party who last called you.
  3. If you wish to return the call:
     • Press 1.
     • Listen for ringing.
     • Wait for answer.
  4. If you do not wish to return the call, hang up.
  5. If the line is busy:
     • Listen for announcement telling you the number is busy.
     • Hang up.
     • You will hear a short-short-long ring when the line is free.
     • Your call will automatically be made when you lift the handset.

• To cancel Call Return:
  1. Press * 8 9 and listen for tone or announcement.

• Notes:
  1. There is no time limit for returning a missed call. However, you will only be able to return the last incoming call you received.
  2. If the number you are trying to reach is outside the area served by Call Return, you will hear a recording advising you that the call cannot be made.
  3. After a call during which you heard a Call Waiting tone, you can use Call Return to return a call to the Call Waiting number.

• Call Waiting alerts you with a beep during a telephone conversation that another call is waiting to be answered.

• To end an existing call and answer a waiting call:
  Hang up, allow the telephone to ring, then answer it.

• To hold an existing call and answer a waiting call:
  Depress the switchhook (Flash).

• To alternate between calls:
  Depress the switchhook (Flash).

• To disconnect calls: Hang up.

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Cancel Call Waiting

• Cancel Call Waiting allows you to cancel Call Waiting before placing a telephone call.

• To cancel Call Waiting before making a call:
  1. Dial * 7 0, then listen for three beeps and a steady dial tone.
  2. Dial the desired telephone number.

• Caller ID lets you see the calling party's phone number and name (if available) before answering a call. A special display device located on or next to your phone is required to allow you to view the calling name and/or number.

• To use Caller ID:
  1. Wait for the start of the second full ring of your phone set.
  2. The number of the calling party will appear on your display.

  For more information, please refer to the instructions for your Caller ID display device.

  Press	If you want to:
  0	Repeat the instructions.
  1	Review the numbers on your Distinctive Ring list.
  3	Turn Distinctive Ring on/off.
  #	Add a number to your Distinctive Ring list.
  *	Delete a number from your Distinctive Ring list.
  0 8	Delete all numbers from your Distinctive Ring list.

  
  
• When Distinctive Ring is turned on - listen to the ringing pattern or Call Waiting tones:

  When called from any number on your list: a short-long- short ringing pattern or tone

  When called from any other numbers: Normal ringing or Call Waiting tones

• Selective Call Rejection allows you to create a list of phone numbers from which you do not wish to receive calls. Calls from phone numbers on your list are sent to an announcement that informs the caller that you are not receiving calls at this time.

• What Selective Call Rejection does for you:
  • Allows you to block calls from people with whom you do not wish to speak.
  • Enhances security and privacy.

• To use Selective Call Rejection:
  1. Press * 6 0.
  2. Listen to the voice instructions which will guide you through the steps of how to:
     • Turn Selective Call Rejection on or off.
     • Make changes to your Selective Call Rejection list.

     Press	If you want to:
     0	Repeat the instructions.
     1	Review the numbers on your Selective Call Rejection list.
     3	Turn Selective Call Rejection on/off.
     #	Add a number to your Selective Call Rejection list. (Dial 12 for rotary phone sets.)
     *	Delete a number from your Selective Call Rejection list. (Dial 11 for rotary phone sets.)
     0 8	Delete all numbers from your Selective Call Rejection list.

     
     
  3. After receiving an annoying call, you may wish to prevent that person from calling you in the future. Selective Call Rejection's voice instructions will explain how to add the number of the last caller to your list (even if you do not know the party's number):
     • Hang up, then lift the receiver and listen for dial tone.
     • Press * 6 0 and listen for instructions.
     • Press # 0 1 #.

• Three-Way Calling allows you to add a third party to an existing telephone conversation.

• To set up a Three-Way Call:
  1. Depress the switchhook (Flash), then listen for three beeps and a steady dial tone. (Present call is placed on hold.)
  2. Dial the third party's telephone number.
  3. After you hear ringing or after the third party answers, depress the switchhook (Flash) for a three-way call.

• Notes:
  1. You may privately converse with the third party as long as you wish before pressing the switchhook (Flash) to establish a three-way call.
  2. If the third party's line is busy or there is no answer, depress the switchhook (Flash) twice to reconnect the first call.
  3. After a three-way call is established, you may depress the switchhook (Flash) to drop the third party at any time.

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• The VolVMail System:
  • Answers your telephone automatically and plays your personal greeting.
  • Accepts and stores voice messages in your VolVMail mailbox.
  • Message notification (stutter dial tone).
  • If you have subscribed to the Call Waiting feature, VolVMail will answer your calls when the Call Waiting feature is suspended.
  • Lets you play back your messages at your convenience.
  • Allows you to send and receive messages anytime, from anywhere.

• Accessing Your Mailbox
  1. Dial the VolVMail direct access number 6-MAIL (6-6245). To access your VolVMail box from off-campus, dial 946-MAIL (946-6245).
  2. Press # if calling from your extension. If not, dial your seven digit extension number followed by #.
  3. Dial your password followed by #. When initially setting up your VolVMail box, the required password is 111. Then follow the system prompts to set up your password.

• Leaving VolVMail
  1. Hang up when you finish using VolVMail, or press *76 to log off the VolVMail system. To disconnect if you are in home state, press 76. Home state is the starting place in the VolVMail system.

• Recording Your Name

  To record your name for use within VolVMail, follow these steps:

  1. Access your mailbox, then press 8 for answering options.
  2. Press 4 for recorded name.
  3. Press 1 and record your name.
  4. Press *# when you complete the recording.

• Recording or Changing Your Two Personal Greetings
  

  To record or change your personal no answer greeting, follow these steps:

  1. Access your mailbox, then press 8 for answering options.
  2. Press 1 for personal greetings.
  3. Press 1 to change regular greetings.
  4. Press 1 for the no answer greeting.
  5. Press 1 again to record your greeting.
  6. While you are recording your greeting, you can: Press *73 to replay the greeting you just recorded, or *61 to delete and record the greeting.
  7. Press *# when you complete the recording.

  To record or change your personal busy greeting, follow these steps:

  1. Access your mailbox, then press 8 for answering options.
  2. Press 1 for personal greetings.
  3. Press 1 to change regular greetings.
  4. Press 2 for the busy answer greeting.
  5. Press 1 again to record your greeting.
  6. While you are recording your greeting, you can: Press *73 to replay the greeting you just recorded, or *61 to delete and record the greeting.
  7. Press *# when you complete the recording.

• Recording or Changing Your Alternate Greeting
  

  To record or change your alternate greeting, follow these steps:

  1. Access your mailbox, then press 8 for answering options.
  2. Press 1 for personal greetings.
  3. Press 2 to change alternate greeting.
  4. Press 1 to record your greeting.
  5. While you are recording your greeting, you can: Press *73 to replay the greeting you just recorded, or *61 to delete and record the greeting.
  6. Press *# when you complete the recording.

• Activating your alternate greeting
  1. Access your mailbox, then press 8 for answering options.
  2. Press 1 for personal greetings.
  3. Press 3 to select which greeting answers.
  4. Press 2 for your alternate greeting.

• Deactivating your alternate greeting
  1. Access your mailbox, then press 8 for answering options.
  2. Press 1 for personal greetings.
  3. Press 3 to select which greeting answers.
  4. Press 1 for your regular greetings.

• Listening to Your Messages
  1. Access your VolVMail mailbox.
  2. Press 3 to listen.

• Changing the Volume

  While listening to a message press:

  • 5    to increase the volume.
  • 8    to decrease the volume.

• Changing the Speed (not available in TDD Access)

  While listening to a message, press:

  • 7    to decrease the speed.
  • 9    to increase the speed.

• Stopping a Message
  • *73    to replay the entire message.
  • *78    to replay the last few words.
  • *98    to move ahead a few words.
  • *93    skip to the end of the current message.
  • *77    to replay the time the message was created.
  • *2    to skip forward to next message header (recorded message introduction).

• Saving, Deleting, and Replaying Messages

  After you listen to a message, press:

  • 6    to delete the message.
  • 4    to save the message. (Saved messages count just as new messages in box capacity.)
  • 73    to replay the message.

• Answering and Forwarding Messages

  After you delete or save a message, press:

• 1    to record and send an answer to the message sender.
• 70    to call the message sender.
• 9    to forward the message to another extension.
• #    to continue to the next message.

• Sending Recorded Messages

  To send a recorded message to someone, follow these steps:

  1. Access your mailbox, then press 1 to record.
  2. When prompted, record your message. Press *# when finished.
  3. Dial the VolVMail box number of the person the message is for and then press # or enter the person's name, last name first, until recognized. Repeat this step for each person who is to receive the message.
  4. Press # when finished entering all of the destinations of the message.
  5. Press # again for regular delivery, or press 3 for special delivery, then follow the prompts.

• Leaving a Message When VolVMail Answers Your Call
  1. When VolVMail answers an extension you are calling, wait for the tone, then leave your message. You can press 1 to skip the greeting of the person you called and go directly to the tone.
  2. When you finish leaving your message, you can:
     • Hang up.
     • Press *#3 to mark your message urgent.
     • Or press *76 to log off the VolVMail system.

• Stopping a Message as You Record

  To stop a message while you are recording, press:

  • *    to pause and then 1 to continue recording when ready.
  • *61    to delete and rerecord the message.
  • *73    to replay what you just recorded.
  • *78    to replay the last few words of what you just recorded.

• Changing Your Password

  To change your password, follow these steps:

  1. Access your mailbox, then press 9 for mailbox options.
  2. Press 3 to change your password (of 8 to 24 digits).
  3. Enter your new password, then press #. The VolVMail system verifies your new password.

• Setting Abbreviated Prompts

  When you are more familiar with VolVMail, you can use abbreviated prompts. Follow these steps:

  1. Access your mailbox, then press 9 for mailbox options.
  2. Press 2 for prompt level.
  3. Press 2 for abbreviated.

• Using the VolVMail System with a TDD

  Accessing the VolVMail System with a telecommunications device for the deaf (TDD).

  1. Dial the VolVMail TDD access number and place the telephone handset in the TDD cradle.
  2. When the TDD indicates that you are connected to the VolVMail System, dial # if calling from your own extension. If not, dial your extension number followed by # or dial your name, last name first, until recognized.
  3. Dial your password, then #.

• Sending a Message with a TDD
  1. Access your mailbox, then dial 1.
  2. After "GA" appears, use your TDD to leave a message.
  3. When you have finished, dial *# and address the message. (See above "Recording Messages.")

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