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Faculty/Staff:
Telephone Services
8 Humanities Building
Phone: (865) 974-3121
E-mail: telephoneservices@utk.edu
Office Hours: 8:00 AM - 5:00 PM (Monday - Friday)
Student:
Volunteer Connections
9 Humanities Building
Phone: (865) 974-8006
Toll Free 1-877-783-5266
E-mail: volcon@utk.edu
Office Hours: 8:00 AM - 4:00 PM (Monday - Friday)
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Services We Provide
Quick links to:
The University of Tennessee has an agreement with Knox County Emergency Communication
District (KCECD) to purchase space on the KCECD trunked radio system. Each department
accesses its own "talk groups" and shares access to two campus "operations" talk groups
for interdepartmental radio communications. Telephone Services is responsible for
processing departmental requests and coordinating programming and maintenance of radios.
Approximately 400 units are deployed on campus. The following departments on the Knoxville
Campus are equipped with mobile and portable units:
- Athletic Department
- Parking Control
- Physical Plant
- UT Police Department
These 800 MHz radios are served by the same "fixed end" control and transmission
equipment serving local agencies, including:
- The Knoxville Fire Department
- The Knoxville Police Department
- The Knox County Sheriff's Department
- Knox Area Transit (KAT)
Each department accesses its own "talk groups" and shares access to two campus
"operations" talk groups for inter-departmental radio communications. When necessary,
radios can be "dynamically regrouped" to allow joint response.
We offer a forced authorization code feature for access to long distance service
or other special circuits. We also offer call detail recording (CDR) account codes.
The CDR feature automatically monitors the time, date, and duration of each call,
as well as the number called. For more information about the codes, please contact
Telephone Services at 974-3121 or send an e-mail to
teleservacct@utk.edu.
Telephone Services offers calling cards for faculty and staff. For more information
about the cards, please contact Telephone Services at 974-3121 or send an e-mail to
teleservacct@utk.edu.
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Many different features are provided by our telephone system at no extra cost to you,
such as:
- Callback Queuing
- Call Pick-Up
- Camp-On
- Do Not Disturb (Temporary Call Block)
- Call Forwarding
- Park
- Group Pick-Up
- Privacy Call
- Save/Repeat
- Standby Queuing
- Station Speed Dialing
VolVision provides more than 30 channels (mixture of educational and entertainment) of
video programming. Subscribers to this service must provide their own:
Telephone Services provides all hardware and software maintenance.
On May 1, 2003, the university entered into a new contract for cellular telephone
service. The contract was awarded to Cingular Wireless based on competitive pricing.
Should you have questions regarding this change, contact Telephone Services at
(865) 974-5223 or at celladm@tennessee.edu.
To learn more about our Cellular Telephones and Other Wireless Devices, please visit:
oit.utk.edu/phone/cellphone
Telephone Services provides conferencing capabilities for the Knoxville
campus. The new system will allow up to 50 simultaneous users, attendee announcements,
roll call, private meeting ID, and electronic confirmation with dial-in access. To
schedule a university conference call you may use one of the following methods:
- Departments may schedule audio conferencing on the Web.
The system requires a password to gain access for scheduling. To obtain an
individual user ID and password, e-mail your request to
telephoneservices@utk.edu. This request should include your name, department,
UT e-mail address, phone number, and responsible account number to bill.
- Submit a Conference Call request form at least one business day prior to the
requested conference time. To obtain a Conference Call request form click
here. Fax or Print,
complete, and mail request form to:
Telephone Services
8 Humanities Building
Fax: (865) 974-8546
Once our office receives the information sheet, we will set up your conference call.
An automatic e-mail will confirm that your conference call has been scheduled and provide
you with the local/toll-free access numbers and the conference ID (meeting ID).
The cost for a conference call is $0.25 per minute per attendee.
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Telephone Services offers to the campus community a fax service at Volunteer Connections,
Room 9 Humanities Building. You may use our fax machine to send a fax or receive a fax;
the number is (865) 974-8FAX or (865) 974-8329. If you plan to use our service to receive
a fax, please notify us by calling 974-8006. We will hold your fax for up to two days
unless otherwise instructed. Pay for service at time of transmittal; cost provided below
plus applicable tax:
| Fax Type |
First Page |
Each Additional Page |
| Local |
$1.00 |
$0.50 |
| Long Distance |
$2.00 |
$0.50 |
| International |
$4.00 |
$2.00 |
| Receiving |
$1.00 |
$0.25 |
| Cover Page |
No Charge |
No Charge |
Telephone Services offers the faculty/staff discounted long distance service
when placing a direct dial (1 +) call. We also offer long distance authorization
codes to faculty and staff.
PhoneMail is offered to both faculty/staff and students. PhoneMail eliminates the
need for answering machines and allows callers to leave messages, even if your phone
is busy, and allows you to check your messages from anywhere, on or off campus. Click
here for a guide to using PhoneMail.
Telephone Services provides special applications, such as:
Telephone Services coordinates with and provides telecommunications products and
services for concerts, conferences, and athletic events. We provide a variety of
circuits (ringdown, audio, and point-to-point) for network television coverage.
In working with Student Affairs, Telephone Services seeks to fulfill student requests
regarding campus safety. We assist in research by providing departments with equipment
that could be utilized in their research projects.
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