| FEATURES DESCRIPTIONS | DIALING INSTRUCTIONS |
|---|---|
|
CALL FORWARDING - ALTERNATE - Call forwarding (alternate) lets you temporarily redirect your incoming calls to another extension. |
- Get a dial tone - Press # 9 1 - Dial the number of the extension that you want to receive your calls - Press the # key - Hang up
To Cancel Forwarding: |
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CALLBACK - Allows a user to request a position in queue when calling a busy or rings no answer. |
- Dial # 1 - Hang up (phone will ring back with triple ring)
To Cancel: |
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CONFERENCE - Allows you to conference up to eight parties (including yourself) on a call. (Seven of the parties can be outside lines) |
To Set Up a Conference Call: - Dial the first extension number, or dial 8 and the outside number. - Press the switchhook. - Dial the next extension number, or dial 8 and the outside number. - Inform the called party that this is a conference call. - Press the switchhook. - Press * 4 - Repeat steps to join additional parties.
To Reconnect To The Conference When a Called Party Isn't
Joining: |
|
CONSULTATION - Lets you talk privately with a second party while the first party is waiting on hold. |
To Consult With a Second Party During a Call: - Press switchhook, dial the second party's number.
To Reconnect: |
|
HOLD - Feature puts a call on hold until you can return to it. |
To Put a Call On Hold While You Answer Another Call or
Perform Another Task: - Press the switchhook. - Press * 9 (do not set the receiver back in cradle). To Reconnect: |
|
LAST NUMBER REDIAL - Feature automatically redials the last extension or outside number (up to 16 digits) you dialed. NOTE: You can save only one number at a time from any one line on your telephone. Each time you make a call, you erase the previously saved number. |
To Call Your Saved Number: - Press # # 4 |
|
PARK - Park lets you transfer a call to an extension and hold it there. The call will not ring at that extension. This feature is useful when you want to continue a conversation at an idle extension, or transfer a call to a busy extension. |
To Park a Call: - While connected to caller, press the switchhook - Dial * 6 1 - Dial extension you want to Park the call on - Hang up
To Connect With a Call Parked On Your Extension: |
|
PICK-UP - Group Pick-up lets you answer a call on your phone that is ringing on any phone in a designated group of phones in your work area, without knowing the ringing extension's number. Direct Pick-up lets you answer a call to any extension, if you know the number. You can also use this feature to pick-up calls that are on hold at another extension. |
To Answer a Call in Group Pick-up: - Get dial tone - Dial * * 3
To Answer a Call in Direct Pick-up: |
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STATION SPEED DIAL - Station Speed Dial (STA SPD) lets you set up codes for your frequently called internal extensions and outside numbers. You can then dial a two-digit index speed number. |
To Set or Change a Station Speed Code: - Dial # # 3 - Enter a index speed number 00 through 29 - Dial number to be stored - Hang up
To Make a Station Speed Call: |
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TRANSFER - The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. |
To Transfer a Call: - Ask the party to hold. - Press the switchhook. - Dial the extension number. - When they party answers, announce the caller. - Hang up. The transfer is complete.
To Reconnect: |
For assistance with your OptiPoint Telephone or Features, call Telephone Services at (865) 974-5511 and select option 2.