OIT HELP DESK

The Help Desk is a centralized source of information and service for the computer and network resources managed by OIT. Help Desk Services are available to all University of Tennessee students and can be found at the address below.

The Commons
2nd Floor Hodges Library
(865) 974-9900
http://oit.utk.edu/helpdesk

WALK-IN HELP
In addition to the Telephone HelpDesk, OIT also offers face-to-face IT support at the Commons in Hodges Library, including OIT HelpDesk Support and Student Computer Support. The OIT Walk-In HelpDesk is available to answer questions or troubleshoot problems for many OIT resources: Get help with OIT Applications such as Blackboard, CPO, and Tmail. The HelpDesk can also answer questions about your UT issued password(s)

The OIT Walk-In HelpDesk is open the following hours, excluding University holidays and administrative closings. Please note hours of operation might be different between semesters.

• Mon - Thurs: 9am - 9pm
• Fri: 9am - 4pm
• Sat: CLOSED
• Sun: 4pm - 9pm

OIT COMPUTER SUPPORT

Students may obtain free computer support in the Commons funded by the Student Technology Fee. Students can bring their computer (desktop or notebook) to the Commons and receive assistance in:

• Installing software
• Reloading an Operating System
• Removing spyware and viruses
• Removing unwanted software
• Installing Ethernet or wireless cards
• Troubleshoot network problems

The Computer Support Service Center is located in Commons South alongside the walk-in HelpDesk and is open Monday-Friday, 9 a.m. to 4 p.m.

TRAFFIC CENTER

Communicating network, system, and email issues to the campus in a timely manner is vital. The Traffic Center website is dedicated to keeping the campus informed about all of the OIT managed email systems, including Tmail. You will find real-time email “traffic” reports on the page. This page is immediately updated when a problem occurs and posts another update when the problem is resolved. You will also find news bulletins containing general announcements, training opportunities, statistics, tips of the day, and contact information for when you need to report a problem.

If you are having problems accessing the wireless network or just have some questions on how to get started, contact

OIT HelpDesk at 974-9900

or visit the OIT Service Center, located in the Commons South, second floor, Hodges Library.

Join our OIT Technology Training Group on Facebook and find out about all the great free computer training classes that are offered to help you in your academic classes!