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Phone: (865) 974-9900
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Message of the Day Archive
Students with SIMS Accounts
Wed Apr 16 17:39:19 2008
The plan for retiring SIMS is to migrate everyone to Exchange. Our goal is to move all student accounts to Exchange before Summer semester and to disable the SIMS accounts. OIT needs to make this migration now because hardware and software on SIMS is starting to fail and we want to avoid serious problems.
MORE
Recent e-mail scams
Thu Jan 17 16:35:27 2008
To: UT Knoxville Area Faculty, Staff and Students
From: Information Security Officer Robert Ridenour
Subject: Recent e-mail scams
UT Knoxville Area faculty, staff and students have been the target of two e-mail scams this week. Both e-mails attempt to appear as official university communication from the Office of Information Technology and request that the user to reply with their e-mail password. In one case, the e-mail requests the user's date of birth and office location as well.
Please do not respond to these requests. MORE
E-mail Security Alert!
Sat Jan 12 17:04:09 2008
Folks,
We're getting reports of a targeted phishing email that may have been sent to a large number of utk.edu addresses. It requests email account name and password. We've received about 8 complaints today. See below for one such example.
None of the examples contained the full header information, which I've requested from the senders but haven't received yet. If anyone has received one of these, would you please forward the full headers to me? I'd also ask that you send out an email to folks in your group or department reminding them that this is a hoax.
John
--
John Quigley
Security Infrastructure Team Lead
Information Security Office
University of Tennessee
jquigley@tennessee.edu
(865) 974-1591
UT Closed Dec 24th through Dec 28th
Wed Dec 19 09:03:47 2007
UT will be closed for the Christmas holiday, Monday, Dec. 24 through Friday, Dec. 28.
5 Minute Network Loss
Tue Nov 13 13:09:33 2007
An unexpected reboot of one of the core routers caused network loss to about half the campus for about 5 minutes today. A trouble ticket has been opened with Cisco Systems.
At this time, network access to these buildings has been restored.
Upcoming Infrastructure Outage/Serious Problem
Tue Nov 13 13:05:35 2007
In order to perform a network upgrade, network connectivity between the Middlebrook Warehouse and the rest of campus (as well as the Internet) will be down between 7:00 AM and 8:00 AM Tuesday, November 20, 2007.
Upon completion of the upgrade, bandwidth from the warehouse to campus will be upgraded from 4.632 megabits per second to 100 megabits per second.
Please call the Help Desk at 974-9900 if you encounter problems after this upgrade.
Volnet2: University Center and the White Avenue
Tue Nov 13 10:12:19 2007
Date: Starting at 10:00 p.m. 11-21-2007
This is a reminder that the University Center and the White Avenue buildings
will be cutover to Volnet2 on the date above. All network connectivity to
that buildings will be lost starting at 10 p.m. and will be back as soon as
possible, after appropriate changes have been made to all the network
devices within the building.
Please call the Help Desk at 974-9900 if you encounter problems the day
after this building is cutover to Volnet2.
Volnet2: Science and Engineering
Mon Nov 12 13:48:42 2007
Date: starting at 10:00 p.m. 11-21-2007
This is a reminder that Science and Engineering building will be cutover to Volnet2 on the date above. All network connectivity to that building will be lost starting at 10 p.m. and will be back as soon as possible, after appropriate changes have been made to all the network devices within the building.
Please call the Help Desk at 974-9900 if you encounter problems the day
after this building is cutover to Volnet2.
Network Outage Parking Services
Thu Nov 8 12:20:05 2007
There will be a short network outage at the Parking Services building on Stephenson Drive on Friday, November 9th at 7:45am. This outage is necessary to move Parking Services to a new, higher speed (20Mbps) connection to the campus backbone. This outage should last no more that 15-20 minutes.
Phone System Maintenance
Wed Nov 7 13:13:21 2007
On November 8, 2007 between 4:00 am and 5:00 am Telephone Services will perform maintenance on the phone system. Users located at the Agricultural Campus, Facilities Services, and Transportation Services will experience service interruptions. All other Telephone Services customers should not experience any service interruptions. Telephone Services apologizes for any inconveniences this may cause and appreciates the University’s patience during this process. All questions or concerns regarding this matter should be referred to Telephone Services at 974-3121
Upcoming Infrastructure Issue/Minor Problem
Tue Nov 6 10:58:10 2007
There will be a brief outage of Statenet on Wednesday, Nov. 7 starting at 7:00 AM. A Tippingpoint IPSes OS needs to be upgraded to match the other Tippingpoint IPSes.
Please call the Help Desk at 974-9900 if you encounter problems after this upgrade.
Infrastructure Announcement/Improvement
Mon Nov 5 16:23:59 2007
Network Services will be installing new hardware into one of the Internet routers Tuesday morning (11/5) at 7:30. No interruption of services is expected.
Please call the Help Desk at 974-9900 if you encounter problems after this upgrade.
SiMS/Webmail server will be restarted at 12:00 noon today
Mon Oct 29 11:25:57 2007
The SiMS/Webmail server will be restarted at 12:00 noon today. The outage should last around 15 minutes. Email will be queued during the outage and no mail will be lost. Some email deleted within the last 24 hours may reappear and will need to be deleted again. We apologize for the inconvenience.
Notes/Domino Maintenance on 10/28
Sat Oct 27 00:11:23 2007
OIT will be performing maintenance on the Domino systems on October 28, beginning at 12:01 a.m. This maintenance will require systems to be taken offline and therefore Domino access will be unavailable periodically during the maintenance window. During the maintenance window, OIT will be patching the OS on the following Domino Servers: notes.utk.edu and notes5.utk.edu Estimated downtime is roughly 30 minutes per server. It could take up to 2 hours to patch all the servers.
Tmail Maintenance
Thu Oct 25 18:36:04 2007
OIT will be performing maintenance on the Exchange (Tmail) systems on October 26, beginning at 12:01 a.m. This maintenance will require systems to be taken offline and therefore Exchange will be unavailable periodically during the maintenance window. During the maintenance window, OIT will be patching the OS on all backend Exchange servers. Estimated downtime is roughly 30 minutes per server. It could take up to 4 hours to patch all the servers.
Tmail Maintenance
Wed Oct 24 17:52:53 2007
OIT will be performing maintenance on the fibre channel switch that supports part of our storage area network, tonight, beginning at midnight, 10/25/2007. Systems that are connected to the switch include the Tmail (Exchange) system and the Enterprise Vault system and disk storage associated with those systems. During the maintenance, the switch will have updated licensing applied to enable the remaining switch ports. Additionally, the new zones will be setup to support new server hardware. No downtime is expected for any of the systems connected to the fibre switch. If you have any questions or concerns about this maintenance, please contact Larry Jennings directly or send email to usg@utk.edu.
Listserv and SMTP communiction problem resolved
Tue Oct 16 18:54:19 2007
The communication problem between LISTSERV and the campus SMTP servers have been resolved and the emails are now being delivered. OIT personnel do not believe any emails have been lost.
Tmail Server Repaired
Mon Oct 15 17:57:37 2007
One of the 2 front end web servers was unresponsive. OIT has repaired the unresponsive server and all servers are back online.
Tmail (Exchange) Problems
Mon Oct 15 11:16:44 2007
Tmail is experiencing intermittent performance issues. System administrators are working to solve this problem. Check the Email Traffic Center http://oit.utk.edu/etc/ for updates.
SMTP problems this afternoon
Fri Oct 12 18:17:01 2007
Earlier this afternoon, SMTP services were affected by a configuration problem on one of the Barracuda spam appliances. During this time, one of the Barracuda appliances was refusing email. The other device was functioning normally and was delivering email.
The configuration was corrected and both Barracuda spam appliances are now handling incoming/outgoing email.
We apologize for the interruption in service.
DSL service to Sutherland Village restored
Wed Oct 10 13:41:51 2007
As of 1 pm, DSL service at the Sutherland Village has been restored. We will continue monitoring the equipment and send further updates if necessary.
Scheduled service outage for UTNC Novell system, 10/11/07,12:00am-6:00am
Wed Oct 10 08:52:24 2007
A service outage is schedule for the UTNC Novell system on 10/11/07 between 12:00am and 6:00am in order to perform firmware upgrades. OIT staff will be as efficient as possible in performing this upgrade and the system will be returned to service as quickly as possible.Please save your work and logout of the system before midnight.
Web Site http://support.utk.edu Problems Fixed
Wed Oct 10 08:19:25 2007
Support.utk.edu has been restored. Software downloads are now available.
DSL service problems at Golf Range and Sutherland Apartments
Wed Oct 10 07:41:51 2007
Customer DSL service and services to offices and labs at Sutherland Village (fromerly Sutherland and Golf Range Apartments) have been disrupted since midnight. Telephone and Network Services are investigating this problem.
Exchange (Tmail) outage beginning 12:00am 10/10/07
Tue Oct 9 15:41:58 2007
OIT will be performing system maintenance on the Exchange servers tonight, beginning at 12:00am, 10/10/07. Estimated maintenance period is up to 1.5 hours. During the maintenance window, Exchange will periodically be unavailable as systems are failed over and rebooted.
Please contact usg@utk.edu if you have any questions or concerns regarding this outage.
Power Outage 10/09/2007 AM
Tue Oct 9 07:36:51 2007
A large power outage affecting about two dozen buildings on campus occured around 1:45 am. Power was restored by 5 am. All network devices in affected buildings restored connectivity shortly thereafter.
If you're experiencing any connectivity issues in the aftermath of the event, please conntact the OIT Helpdesk at 974-9900.
Power was restored to most buildings Sunday 11:20
Sun Oct 7 23:52:55 2007
Power was restored to most buildings at 11:20 PM.
Power Outage Sunday 8:35 PM
Sun Oct 7 21:47:02 2007
There is currently a power outage going on (Sunday at 8:35 PM) causing network connectivity issues to the following buildings:
Clement Hall
Dunford Hall
Greve Hall
Henson Hall
Hess Hall
International House
Massey Hall
Melrose Hall
Strong Hall
Tyson Alumni House
Web Site http://support.utk.edu Problems
Fri Oct 5 18:27:10 2007
OIT is experiencing problems with the website http://support.utk.edu which has software to download including Antivirus, Host explorer, VPN , Outlook 2003 and Entourage 2004. We don’t expect the site to be available until early next week.
IRIS/E-Recruiting Maintenance
Thu Oct 4 09:05:41 2007
IRIS and E-Recruiting will be down Saturday, October 6th, from 8 AM to 1 PM for routine maintenance.
Tmail (Exchange) maintenance for Thursday, October 4, 2007
Wed Oct 3 15:36:42 2007
OIT will perform maintenance on the Tmail (Exchange) system on Thursday, October 4, 2007, at 6:00 a.m. During the maintenance period, OIT will implement network load balancing on the Tmail web front ends. This maintenance should improve performance of the Tmail system by providing more servers to respond to client requests. The maintenance period should be around 5 minutes.
When the change has been made, existing connections to the server will be lost and clients will re-establish connections to the system. In some cases, users may have to log out of their clients and login again.
If you have any questions regarding this maintenance, please feel free to contact usg@utk.edu.
Thank you for your patience as we make changes to improve your Tmail system.
New Tmail Login Page
Thu Sep 27 17:40:25 2007
On October 1, 2007, OIT will unveil a new Tmail login page. The new login page has useful links and information and will be used from time to time to display important information about the Tmail system.
Strong Password changes on z/OS and VM/CMS beginning October 29, 2007
Thu Sep 27 17:31:21 2007
In compliance with Password Best Practices set forth by the University Information Security Office (ISO), Strong Password guidelines as described in the following URL will become mandatory for new passwords on z/OS and VM/CMS beginning Monday, October 29, 2007. Please reference the URL below for details:
https://utkmvs1.utk.edu/zosinfo/updates/strongpw.htm
For more information, please contact the OIT Enterprise Systems team at 974-6555.
Thank you,
OIT Enterprise Systems
Important Online@UT Outage Information
Wed Sep 26 10:06:56 2007
We have deleted over 20,000 old courses and purged several million records as part of our effort to improve Online@UT’s performance. To realize those gains in storage and system efficiency, Blackboard will need to rebuild our database tables. As a result, we will need to take Online@UT offline during fall break. Online@UT will be unavailable to all users beginning at 12:01 am, Thursday, 10/11/07. We expect a 48-72 hour maintenance window. We will bring the system back online as soon as possible, but no later than 8:00 am, Monday, 10/15/07.
Files restored from tape for UTNC
Sun Sep 9 00:18:15 2007
It has been possible to restore a number of the file(s) which were reported as missing or corrupted. The restored files are in a new folder named "Recovered" located in the file's original location. Please look for this folder, check out the files it contains and let OIT know if any futher recovery work is needed.
Once you are satified the file is correct and usable, please delete the bad file(s), move the recovered file to the correct folder and deleted the recovered folder.
Novell System Administrator
Scheduled service outage for UTNC Novell system, 9/7/07, 6:00am-7:30am
Thu Sep 6 16:54:13 2007
A service outage is schedule for the UTNC Novell system on 9/7/07 between 6:00am and 7:30am in order to perform firmware upgrades. OIT staff will be as efficient as possible in performing this upgrade and the system will be returned to service as quickly as possible.
Update - Barracuda SPAM appliance replacement
Thu Sep 6 15:58:30 2007
As per my earlier post, one of the Barracudas failed and we contacted their tech support for a replacement. The replacement arrived before 9:00 a.m. this morning and was installed and configured by around 11:00 a.m. At that time, email from off campus was allowed to go through both Barracudas once again.
As of this writing, email queues have been getting back to normal which should equal better delivery times for email. Some customers were reporting difficulty submitting email to our SMTP servers, which we resolved by changing the round robin of servers that respond to smtp.utk.edu. As the queues continue to shrink overnight, the smtp round robin will be returned to its normal number of answering servers, probably before noon on Friday.
Thanks to everyone for your patience as we have worked through this.
Larry Jennings
IT Manager - NT & Unix Systems Group
Webmail/iMS Mail System Service Downtime
Wed Sep 5 10:03:53 2007
When: Thu, Sept 13, 2007, Midnight - 2:00 AM
The Webmail/iMS mail system will be down for about 2 hours to apply software patches. Hopefully these patches will resolve the intermittent software problems we have seen on this system over the past few months.
Webmail, IMAP, and POP access to this mail system will not be available during this time.
SMTP service will continue to be available. The Exchange mail system is unaffected.
Unable to restore files from tape for UTNC
Wed Sep 5 07:31:35 2007
There is a problem with the backup/restore system used on the UTNC Novell cluster. The problem prevents us from being able to restore any files at the current time. OIT has an open service request with IBM, the manufacturer of the backup software. We have been informed by IBM that this is a very rare error and is being worked on by both their Level 2 support and Novell. We will begin restoring files as soon as a resolution to this issue has been provided to us.
Some users may restore previous versions of files from the Novell salvage area on the volume. To access the salvage area, right-click the folder that contained the deleted file > select Salvage Files from the pop-up menu > high-light the desired version of the file > click Salvage File. Do not click Salvage All. Not all files will exist in the salvage area, only deleted files will be found here. Files such as archives or databases that are constantly being updated will not be found in salvage.
If you are having difficulty with the recovery process, contact the Helpdesk and report what file needs to be recovered. Someone from OIT will contact you to help.
Novell System Administrator
Andy Holt Tower - network connectivity
Tue Sep 4 17:49:50 2007
In response to network connectivity issues in Andy Holt Tower, Network Services has replaced faulty hardware. Network Services has monitored Andy Holt Tower for several hours. At this time we believe this issue has been resolved and apologize for any inconvenience.
Network slowness at Andy Holt Tower
Tue Sep 4 12:23:41 2007
Andy Holt Tower is experiencing slow network performance due to a problem with network hardware. Network services is working to resolve the problem. Interruptions in service may occur as hardware is replaced. We apologize for any inconvenience that this may be causing. Another message will be posted when the problem has been resolved.
Email delivery from off campus problems
Mon Sep 3 17:08:29 2007
Folks,
Email delivery has been restored but delivery delays can be expected while queues are processed. In order to manage the email load, email from off campus is currently being routed through the remaining Barracuda and a subset of our linux SMTP servers.
There were messages in the queue on the Barracuda that experienced hardware failure that will be lost. If you were expecting email on Saturday that you did not receive, you should contact the sender and ask them to resend the email.
We apologize for the inconvenience and appreciate your patience as we resolved the issue.
If you have any questions, please email usg@utk.edu.
Spam Appliances Problems
Mon Sep 3 14:09:56 2007
OIT is experiencing problems with the SPAM appliances that is impacting mail delivery. No emails should be lost. Once the SPAM appliance is functioning again, email that is being queued up will be delivered.
Repair of the UTNC volumes is now complete
Fri Aug 31 08:27:51 2007
Repair of the UTNC volumes is now complete. The HOME and DEPTS folders are available now. It is known that some files were deleted due to corruption. Please notify the helpdesk if any of your files are missing. OIT staff are working on the system to restore the missing the files.
We apologize for the inconvenience and difficulties this unscheduled and extended outage has caused.
Repair of UTNC Novell system - HOME folders available
Thu Aug 30 14:57:12 2007
The HOME folder are available now. The repair of the DEPTS folders continues. Users who login will get the G: and H: drives but will not get the I: drive.
We apologize for the inconvenience and difficulties this unscheduled outage has caused. OIT staff are working very hard to restore the service as quickly as possible.
Unscheduled outage of UTNC Novell system continues
Thu Aug 30 07:45:31 2007
The UTNC Novell system will down for several hours while repairs continue to run on the volumes. Users may still log into the system but they will not be able to access their files until the repairs are complete.
It is expected the HOME folders on VOL1 will become available sometime in the late afternoon on Thursday, 8/30. The DEPTS folders on VOL3 are not likely to be available until Friday.
We apologize for the inconvenience and difficulties this unscheduled outage will cause. OIT staff are working very hard to restore the service as quickly as possible.
Users may wish to select the "Workstation only" option at the login prompt in order to avoid the error messages.
Unscheduled Novell UTNC system outage
Wed Aug 29 23:32:58 2007
The Novell UTNC disk system had errors this evening about 9:00pm prior to the scheduled maintenance. The errors have caused the volumes on the disk to become unavailable until repairs can be completed. Due to the extremely high number of files on these volumes the repair process will require several hours. It is possible the volumes will not be available during regular business hours on Friday. OIT is working hard to speed the repair and get the volumes back online.
Maintenance outage for UTNC Novell cluster tonight
Wed Aug 29 17:32:02 2007
There will be a scheduled maintenance outage of the UTNC Novell cluster tonight, 8/29/07, beginning at midnight. Service will be restored as soon as the work is complete.
Exchange (Tmail) outage on student server 4 beginning 12:00am, 8/30/07
Wed Aug 29 16:31:01 2007
OIT will be utilizing its regularly scheduled maintenance windows to perform maintenance on one of the student Exchange servers tonight beginning at midnight. This server will be unavailable for up to 1 hour, but most likely will be online much sooner than that.
During the outage, OIT staff will be upgrading the firmware on the server hard drives to correct an intermittent failure condition.
Students whose accounts are on this server will not be able to access their server mailboxes during the maintenance period. No email should be lost during the outage but may be slightly delayed.
If you have any questions or concerns, please contact usg@utk.edu.
Power Outage for Vet Hospital
Tue Aug 28 17:11:25 2007
An electrical power outage has been scheduled for the Vet Hospital beginning on Saturday, September 1, 2007 at 11:30 pm and ending on Sunday, September 2, 2007 at 7:30 am. The purpose of this outage is so the Electrical Contractor can install a breaker in the main building switchboard to serve the new building expansion.
Telephone Services Notification
Tue Aug 28 16:08:59 2007
On September 1, 2007 between 11:30 pm and 7:30 am Telephone Services may experience intermittent service interruptions on the Agricultural Campus, Facilities Services, and Transportation Services due to the planned power outage at the Veterinary Teaching Hospital. All other Telephone Services customers should not experience any service interruptions. Telephone Services apologizes for any inconveniences this may cause and appreciates the University’s patience during this process. All questions or concerns regarding this matter should be referred to Telephone Services at 974-3121.
Online@UT Update
Tue Aug 28 10:29:41 2007
Blackboard engineers have repaired the technical issues at their Virginia data center that resulted in Online@UT performance problems on Monday, 8/27. The associated issues have been resolved, and the system is back online. Please keep in mind that your students may not have been able to work in Online@UT yesterday from about 11:30 am-11:00 pm.
Online@UT Performance Problems
Mon Aug 27 22:30:10 2007
Beginning today, 8/23, at approximately 11:30 am, we began experiencing sporadic performance issues with Online@UT. Shortly thereafter, Blackboard informed us that they had failure issues in their data center in Virginia.
They have been working on the problem ever since. As of 10:00 pm tonight, they have been unable to fully restore reliable login and normal performance. ITC has been monitoring system performance throughout the evening. Access has been unreliable. If your students were unable to submit assignments due to their inability to do so, please give them due consideration. We will provide another full update in the morning when we receive an updated report from Blackboard. We regret this inconvenience.
1 minute Network Outage in Dormitories, 12:15 PM today
Mon Aug 20 12:12:30 2007
Network Services will create a 1 minute outage at 12:15 PM (EST) today, affecting all devices connected to dormitories networks. This outage is necessary to fix an issue with the new wireless network in Dormitories.
This should not affect other Campus Networks (wired and wireless)
Phonemail Maintenance Notification
Thu Aug 16 16:40:51 2007
On August 18th, between 6:00 am and 7:00 am Telephone Services will perform maintenance on the phonemail system. During the scheduled maintenance, phonemail will be unavailable to all users except for the dorms and rental properties. Telephone Services apologizes for any inconvenience this may create. All questions or concerns regarding this matter may be referred to Telephone Services to at 974-3121.
LDAP Replicas Up
Thu Aug 16 11:01:04 2007
The LDAP replicas, arte and brennan, have been "repaired" and put back in service. The vendor supplied a hotfix that appears to be working.
If you swapped your applications to point to ldapserver.utk.edu, you might want to eventually point them back to ldap.utk.edu in the next day or so.
The IP name ldap.utk.edu is once again pointing to the replicas in round-robin fashion.
LDAP Replicas Down
Thu Aug 16 09:51:49 2007
The LDAP replicas, arte.usg.utk.edu and brennan.usg.utk.edu, both shut
themselves down this morning ~ 6:20am with some sort of error messages
about expired software. I believe this is related to the LDAP security
patch we installed back in June. The replicas were upgraded to v5.2
(patch 5). Apparently that patch has an expiration date.
The LDAP Master (buzzi.usg.utk.edu), which wasn't upgraded, is still
working. I have pointed the IP name ldap.utk.edu to buzzi as sort of a
stopgap. That should solve some of the trivial connectivity issues.
However, any applications that have SSL dependencies may still
experience problems. If so, pointing your application for the duration
of this issue to ldapserver.utk.edu, instead of ldap.utk.edu, may solve
your problem.
I've already placed a service call to the vendor, but no estimate yet on
a resolution.
Exchange (Tmail) maintenance, midnight - 4:00 a.m. 8/16/07
Wed Aug 15 17:42:22 2007
OIT will be utilizing its Thursday morning maintenance window to perform maintenance on the Exchange (Tmail) system. During the maintenance period, OIT staff will be applying patches to the servers. Additionally, we will be advertising SAN storage to the remaining faculty/staff node.
The maintenance will begin at midnight and last less than 4 hours. During the maintenance, the student servers will be rebooted, causing Exchange to be unavailable during the reboot process. Faculty/staff servers will be taken offline during the disk advertisement, causing Exchange to be unavailable.
We will make every effort to minimize the outage.
Thanks for your understanding as we continue to improve your Tmail system.
If you have questions or concerns regarding this maintenance, please email usg@utk.edu.
NetReg/DHCP Outage Thursday Morning
Tue Jul 31 14:50:18 2007
This Thursday, August 2, from Midnight until 2AM, NT/USG will be moving the primary DNS/DHCP server to new hardware.
NetReg services will be unavailable during this time.
DNS/DHCP services should remain available from alternate servers.
However, brief unavailability of DHCP is possible.
Emergency iMS email system maintenance, 6:00pm, 7/30/07
Mon Jul 30 16:37:00 2007
OIT must perform emergency maintenance on the iMS email server (imap.utk.edu, pop.utk.edu) this evening, beginning at 6:00 p.m. During the maintenance period, a repair will be run on the message store. The repair will take around 2 hrs to complete. After 30 minutes, users will be able to access their Inboxes but won’t be able to access other folders until the repair has completed. After the repair procedure has completed, deleted emails from the past 2 or 3 days will reappear. We apologize for that but that is how the repair procedure works.
Unencrypted LDAP authentications to be blocked on 8/1/2007
Thu Jul 26 22:06:31 2007
Just a reminder that on August 1, 2007, OIT will be blocking any hosts that do unencrypted LDAP authentication to our LDAP servers. Customers who have applications that perform unencrypted LDAP authentication have been previously notified.
Please contact security@utk.edu if you have any questions.
Power outage in Hodges Library - Network Issue
Fri Jul 20 10:05:44 2007
Sorry for the short notice - but we were only just given this info. One of the network equipment rooms on the second floor of Hodges Library will be without power from 10:00am-10:45 while they reroute power so that some renovation work can be done.
Computer Systems Outage
Tue Jul 17 18:06:23 2007
The computer systems located in Stokely Management Center on the Knoxville campus will be unavailable from midnight, July 21, until noon, July 22. This outage is required to perform maintenance on the electrical system that supports the computers.
To perform this maintenance, all the computer systems must be shut down and the hardware powered off. For most systems, the shutdown will start at midnight, July 21. After the maintenance is complete, the computers and applications will be restarted. This process will take time, but most major services should be available by noon.
Some applications may be shut down before midnight on Saturday if there are special needs for those applications. Customers of those applications will be notified separately.
Major services that are affected by this outage include, but are not limited to, the following:
-Webmail, Tmail/Exchange (Knoxville only) -Circle Park Online, UT GO Grades Online -IRIS -Volcard deposit -Most centrally hosted Web sites, such as those on web.utk.edu and virtually hosted sites -Mainframe (z/OS, VM/CMS)
Faculty and staff around the state may be most affected by the outage in the IRIS system. Knoxville faculty and staff will be affected by the IRIS outage and by the loss of Webmail and Tmail/Exchange. The impact on students should be limited to those in Knoxville trying to access Webmail, Tmail, or Circle Park Online. Other lesser-used services also will be affected by the shutdown, but their impact on other users should be minimal.
Whenever a computer is shut down after running for a long time, there is a chance that something will fail. If any hardware fails during the restart procedure, it will delay operation of that system until the hardware can be replaced or repaired.
OIT thanks you for your patience and understanding. Please contact oit@tennessee.edu with any questions.
Exchange (Tmail) system maintenance/outage, July 12, 12:01 a.m. - 4:00 a.m.
Tue Jul 10 10:11:43 2007
OIT will be performing maintenance on the Exchange (Tmail) systems on July 12, beginning at 12:01 a.m. This maintenance will require systems to be taken offline and therefore Exchange will be unavailable periodically during the maintenance window.
During the maintenance window, OIT will be adding servers and accompanying disks to the Exchange infrastructure. At Dell’s recommendation, OIT staff will be performing some firmware updates on various hardware components. Finally, some performance tweaks will be applied per Microsoft best practices for Exchange environments.
Estimated downtime is roughly 4 hours.
If you have any questions or concerns regarding this outage, please contact usg@utk.edu .
WebMail
Thu Jul 5 16:36:27 2007
The sIMS (WebMail) server restore is complete and users should now have full functionality.
WebMail
Thu Jul 5 13:23:28 2007
OIT experienced a problem with the SIMS (WebMail) message store this afternoon. As a result, we will need to run a recovery operation. The recovery could take several hours to run. No email should be lost. During the recovery period, users may be able to log in and view their Inbox; however, full functionality, including sending mail and viewing folders, will not be restored until the recovery is complete.
WebMail
Thu Jul 5 11:44:03 2007
We are experiencing a problems with the sIMS (WebMail) server. We are looking in the problem.
Storage Network Maintenance
Tue Jul 3 15:54:23 2007
OIT will be performing storage network maintenance during our normal maintenance window, Thursday, July 5, beginning at 12:01 a.m. – 1:00 a.m. During the maintenance period, the fibre channel switches for the storage network will be re-zoned for additional servers in the faculty/staff and student Exchange systems.
No downtime is expected during the maintenance period.
Core Firewall OS Upgrades 7-8-2007 @ 9:00 am
Tue Jul 3 11:17:32 2007
Network Services will be upgrading the central core firewalls this Sunday (7-8-2007) starting at 9:00 am and finishing around noon. During this window there may be intermittent connectivity to the following OIT systems:
Exchange Email
Circle Park Online
Banner
SAP/IRIS
Novell servers
Brief LDAP outage tonight
Mon Jul 2 17:00:19 2007
One of our replicas developed problems this afternoon. While we are running on one replica just fine for now, the other will have be rebuilt. This will necessitate a brief (<10 minute) outage on the master LDAP server beginning shortly after midnight on 7/3/2007. During this period authentication will continue to work, but password changes and other modifications to the LDAP master will not be allowed.
Tmail / Exchange service restored
Tue Jun 26 15:24:28 2007
All Exchange systems are back online. You may have to exit and restart your client.
Tmail / Exchange Problems
Tue Jun 26 12:26:07 2007
Tmail/Exchange is currently experiencing problems that will prevent some users from connecting. OIT is currently working on the problem and hopes to have the system available as soon as possible.
Mandatory LDAP upgrade
Wed Jun 20 09:20:48 2007
Early Sunday morning, 6/24/2007, between midnight and 8am, the LDAP servers will be taken down, one at a time, for both preventive maintenance and a mandatory security upgrade. Since only one LDAP server will be taken down at a time, all services connecting to ldap.utk.edu should continue to operate as normal.
However, at some point during the night, assuming we don't run out of time, we will begin upgrading the LDAP master server. At which time, no LDAP changes will allowed, i.e., no password changes or resets, no mail routing changes, etc. Since the master server will be upgraded last, it should be deep into the night when we switch to a read-only mode, so hopefully, the impact will be minimal.
Online@UT Course Cleanup
Wed Jun 13 14:30:31 2007
It's hard to believe that instructors have been managing their courses using Online@UT (Blackboard) for nearly 10 years. Even harder to believe is that many of the courses from years past still exist on our Blackboard server. Our current system storage requires more than half a terabyte. Operating and maintaining a system of this size comes with unintended consequences. Degraded system performance, longer downtimes during planned upgrades, and increased storage costs are just a few.
In an effort to maintain a manageable database size with consistent speed and performance, the ITC will be deleting expired courses and inactive accounts. ALL COURSES CREATED UP TO AND INCLUDING SPRING 2005 WILL BE REMOVED/DELETED FROM THE BLACKBOARD SERVER DURING THE MONTH OF AUGUST PRIOR TO THE START OF THE FALL SEMESTER.
Course instructors will receive periodic reminders about the cleanup throughout July. Additional information and instructions pertaining to the server cleanup will be posted to http://online.utk.edu shortly. We will notify you when the site has been updated.
We appreciate your cooperation and support as we take steps to improve the performance of Online@UT.
SAN maintenance, Sunday, June 10, 2007, 8:00am
Fri Jun 8 16:13:40 2007
OIT and IBM will be performing maintenance on the IBM Shark SAN storage this Sunday morning, beginning at 8:00am. Expected duration of the maintenance is about 4 hours.
Systems that are connected to the Shark are IRIS servers, the mainframe, servers for ANDI, and servers for BW. No downtime is expected for any of these systems during the maintenance.
If you have any questions or concerns regarding this maintenance, please contact me directly or usg@utk.edu.
Telephone Maintenance
Thu Jun 7 15:21:17 2007
On June 8, 2007 between 8:00 pm and midnight Telephone Services will perform maintenance on the phone system, all users except for the Agriculture Campus, Facilities Services, Transportation Services, NTRC, dorms and rental properties may experience intermittent service interruptions. Telephone Services apologizes for any inconveniences this may cause and appreciates the University’s patience during this process. All questions or concerns regarding this matter should be referred to Telephone Services at 974-3121.
Internet Service Provider Problems
Thu Jun 7 10:19:09 2007
Please be advised that one our campus Internet connections is experiencing some very short periods of instability. Network Services is currently working with our Internet Service Provider to resolve the problem. There may be times during the day when our provider wants to test the connection causing our traffic to fail over to our secondary Internet connection. During these times, you may experience slowness to Internet sites.
Network Services will update the campus community when more information is available.
Cingular Service Disrupted
Mon Jun 4 16:56:46 2007
Cingular service was disrupted today due to a carrier switch software upgrade. The Knoxville area Cingular engineers are aware of the problem and working to correct the issue. This outage encompassed the entire Knoxville downtown area, not just the UT Knoxville campus. Service outside the downtown area is fully operational. The service is expected to be operational later this afternoon / evening. We will pass on more information when available.
Telephone Services
Exchange Server Maintenance
Wed May 30 10:05:39 2007
OIT will be performing system maintenance on the Exchange servers tonight, beginning at 12:00am, 5/30/07. Estimated maintenance period is up to 2 hours. During the maintenance window, Exchange will periodically be unavailable as systems are failed over and rebooted.
Please contact usg@utk.edu if you have any questions or concerns regarding this outage.
NetReg/DHCP Outage Thursday Morning
Mon May 21 11:14:24 2007
What: Hardware Upgrade of NetReg/DHCP Server
When: Thursday, May 24, Midnight - 2AM
This Thursday from Midnight until 2AM, NT/USG will be moving the NetReg/DHCP server to new hardware.
NetReg services will be unavailable during this time.
DHCP services should remain available from the alternate DHCP server.
However, brief unavailability of DHCP is possible during this time.
Phone System Maintenance
Fri May 18 09:37:20 2007
On May 18, 2007 between 8:00 pm and 12:00 pm Telephone Services will perform maintenance on the phone system, all users except the Agriculture Campus, NTRC, dorms and rental properties may experience intermittent service interruptions. Telephone Services apologizes for any inconveniences this may cause and appreciates the University’s patience during this process. All questions or concerns regarding this matter should be referred to Telephone Services at 974-3121
Telephone Service Interruption
Fri May 18 09:32:12 2007
During construction this morning a phone cable was cut. Service may be temporarily interrupted today as the cable is repaired. Locations experiencing interruptions include Stokely Athletics Center, Neyland-Thompson Sports Center, Steam Plant and possibly buildings on the Agricultural Campus. Repairs are expected to be complete early this afternoon. We apologize for the inconvenience.
Telephone Services
Power Outage Update
Thu May 17 14:18:23 2007
We wanted to provide you with an update on the IT systems after this morning's power outage. ...more...
Power Outage
Thu May 17 06:59:10 2007
OIT central servers were impacted by the power outage early this morning. Currently email is unavailable. We are working diligently to bring all the servers back online.
Phone System Maintenance
Wed May 16 15:42:14 2007
On May 17, 2007 between 6:00 am and 7:00 am Telephone Services will perform maintenance on the phone system, all users except the Agriculture Campus, NTRC, dorms and rental properties may experience intermittent service interruptions. Telephone Services apologizes for any inconveniences this may cause and appreciates the University’s patience during this process. All questions or concerns regarding this matter should be referred to Telephone Services at 974-3121.
Novell System Maintenance
Wed May 16 15:08:44 2007
OIT will be utilizing the regularly scheduled maintenance window this Wednesday evening to perform system maintenance on the UTNC Novell servers that cannot be done while users are connected or the disks are active. This maintenance is part of ongoing work to repair the servers after the recent outage. The scheduled maintenance will begin at
12:00am.
System Maintenance on the Exchange Servers tonight
Wed May 16 09:09:55 2007
OIT will be performing system maintenance on the Exchange servers tonight to apply Windows Operating System Patches, beginning at 12:00am, 5/16/07. Estimated maintenance period is up to 2.5 hours. During the maintenance window, Exchange will periodically be unavailable as systems are failed over and rebooted.
Please contact usg@utk.edu if you have any questions or concerns regarding this outage.
Thanks.
Tmail Administrator
Novell VOL2 repair
Tue May 15 09:19:14 2007
Good news! Perry has asked that we let everyone know that you can start using the system. The trustee assignments should be good but please report any problems to adminsupport@listserv.utk.edu.
Thank you again for your patience during this stressful time.
T-1's back in service
Mon May 14 22:13:55 2007
BellSouth/ATT was able to isolate the problem and the following T1's should be back in operation:
Pellissippi
Tremont
ETSU
Ag Central
Selmer
Polk Avenue
Ag extension Central Region
Ag extension Easdtern Region
Ag extension Jackson
Jackson Tech Center
T-1s down around the state
Mon May 14 10:58:26 2007
Our T-1 links to
Pellissippi
Tremont
ETSU
Ag Central
Selmer
Polk Avenue
Ag extension Central Region
Ag extension Easdtern Region
Ag extension Jackson
Jackson Tech Center
are DOWN.
A ticket is open with AT&T.
No ETA so far!
Novell VOL2 Repair
Mon May 14 10:51:01 2007
We wanted to give you a brief update on the status of the Novell server that has been down since last week. The data has been completely restored, but unfortunately after working on it all weekend we were unable to restore the user and group rights. Therefore, this process is having to be done manually. We are diligently working on that now and hope users will be able to see their folders in increasing numbers throughout the day. The login script has been modified to map I: to VOL3. Users may need to login again in order to get this mapping. Once they have the drive mapping they may or may not see the folders depending on where we are with the rights assignments. Users who have the drive mapping may simply refresh the screen through the day to see if new folders appear.
Novell VOL2 repair
Fri May 11 09:12:20 2007
We wanted to send another update regarding the status of the Novell Vol2 file server. Over the past two days and nights, OIT has pursued two possible means of data recovery. The volume/pool repair has failed, in the same place as before. This indicates a serious corruption problem.
The tape restore has completed far sooner than anticipated with only about 2/3 of the expected size. The way things are stored and compressed though this may be right but we are checking the data now to be sure it is all there.
The big problem now is that the trustee rights assignments were not restored with the data. So even though we have a volume with data the users will not be able to see it yet. We are working diligently to resolve this issue but at this time we still do not have an ETA as to when you will be able to access your data.
Again, we recognize the importance of getting the server working as soon as possible and we continue to work around the clock to resolve the problem.
Phone System Maintenance
Thu May 10 11:10:33 2007
On May 12, 2007 between 12:00 am and 6:00 am Telephone Services will perform maintenance on the phone system, all users except the Agriculture Campus, NTRC, dorms and rental properties may experience intermittent service interruptions. Telephone Services apologizes for any inconveniences this may cause and appreciates the University’s patience during this process. All questions or concerns regarding this matter should be referred to Telephone Services at 974-3121.
Novell VOL2 repair
Thu May 10 08:10:49 2007
Update: VOL2 remains down. At this time there is no estimate on the time until it will be available again.
We recognize the difficulties this unscheduled and extended outage casues and apologize for the inconvenience. Every effort possible is being made to ensure the data is not corrupted and is made available to users as soon as possible.
Novell VOL2 repair
Wed May 9 12:33:53 2007
Update: Revised estimate of repair time for VOL2 on UTNC is 8-10 hours.
This is the volume with the DEPTS folders.
We apologize for the inconvenience. Every effort possible is being made to ensure the data is not corrupted and is made available to users as soon as possible.
Phonemail Maintenance
Wed Apr 25 14:39:09 2007
On April 26th, between 5:00 am and 7:00 am Telephone Services will perform maintenance on the phonemail system. During the scheduled maintenance, phonemail will be unavailable to all users except for the dorms and rental properties. Telephone Services apologizes for any inconveniences this may create. All questions or concerns regarding this matter may be referred to Telephone Services to at 974-3121.
Listserv
Tue Apr 24 17:33:37 2007
On Thursday morning, April 26, between 6am and 6:30am, the Operations group will be moving listserv.utk.edu to a new network port. The outage should take less than a minute.
Maintenance on Exchange Servers Tonight
Wed Apr 18 17:08:36 2007
OIT will be performing system maintenance on the Exchange servers tonight, beginning at 12:00am, 4/19/07. Estimated maintenance period is up to 1.5 hours. During the maintenance window, Exchange will periodically be unavailable as systems are failed over and rebooted.
Please contact usg@utk.edu if you have any questions or concerns regarding this outage.
Problems with the Blackberry
Wed Apr 18 07:38:09 2007
We are experiencing problems with the Blackberry server. The problem appears to be with RIM (the vendor). We will update the Email Traffic Center website (http://oit.utk.edu/etc) once we receive further information.
OIT public SInRG cluster to be removed from service 5/23/07
Tue Apr 17 17:27:57 2007
OIT will be removing the public SInRG cluster from service on May 23, 2007. At that time, all OIT SInRG cluster nodes will be shutdown and any data remaining on the nodes will be erased.
As an alternative to OIT’s SInRG cluster, OIT SInRG cluster users may request accounts on OIT’s Newton Linux compute cluster by sending an email to usg@utk.edu.
If you have any questions or concerns, please contact Larry Jennings, ljenning@utk.edu .
VOL2 offline for rebuild 4/3/07, 10:00pm-6:00am
Tue Apr 3 09:22:29 2007
VOL2 in the UTNC Netware tree, that resides on file servers, knitfc3 and knitfc4, will undergo additional maintenance beginning 10:00pm on 4/3/07, lasting for up to 8 hours. During the outage window, the Departments volume (VOL2), often mapped as drive I, will be offline. Home areas (VOL1) and printing will still be available.
The rebuild of the volumes appeared to resolve most issues but there are still signs of corruption on VOL2. Novell tech support has been consulted and they have recommended that we repeat the procedure. If all goes well, this rebuild should resolve any remaining corruption issues. However, if it doesn't, Novell tech support will be involving other teams to identify why the rebuild procedure is not resolving all issues.
In a worst case scenario, the outage window will have to be extended but every attempt will be made to bring the volume online as soon as possible.
We apologize for any inconvenience this outage may cause. We appreciate your patience as we continue to work toward a stable service.
If you have any questions or concerns regarding this outage, please feel free to contact me directly or the Unix Systems Group at usg@utk.edu.
Webmail Problems
Mon Mar 26 11:48:03 2007
The Webmail server is currently over-subscribed. The primary symptoms of this problem are inability to log in to WebMail or, when logged in, no messages appear in the Inbox. OIT has provided https://imap.utk.edu as an alternative web interface to your UT email account during these times of peak usage. Users who use an email client to access their UT email account will not experience this problem. (http://oit.utk.edu/etc)
Barracudas Back Online
Fri Mar 23 15:08:34 2007
Both Barracudas are back online & mail delivery should be back to normal.
Mail Delivery Delay
Fri Mar 23 10:34:05 2007
One of the Barracuda Spam Firewall servers is down. Mail delivery could be delayed until the server is back online. (http://oit.utk.edu/etc)
SiMS (Webmail) Problems
Mon Mar 19 17:29:22 2007
OIT is experiencing problems with the SiMS (Webmail) servers. We will update the Email Traffic Center as we receive additional information http://oit.utk.edu/etc .
Corporate Time Calendar
Mon Mar 19 16:08:15 2007
The Corporate Time Calendar will reboot tonight at 11PM for regular maintenance.
LDAP Maintenance on Wednesday night 3/21/2007
Mon Mar 19 08:40:02 2007
On Wednesday night, 3/21/2007 @ 11:59pm, the LDAP servers will be taken down briefly to renew SSL certificates. The servers will be taken down one at a time, so no loss of service should occur. All campus services that query or authenticate using ldap.utk.edu will continue to work. The 2 or 3 services that hard-code the individual LDAP host names (arte.usg.utk.edu or brennan.usg.utk.edu) and have no fail-over mechanism will experience a brief outage lasting about 15 minutes per server.
Assuming we have no unexpected problems, things should be back to normal by 1am.
Network connectivity restored Reese and Humes
Fri Mar 16 09:36:28 2007
All network devices in Reese and Humes Halls are now operational.
Power Outage on West Side of Campus
Fri Mar 16 08:09:07 2007
There was a power outage this morning starting at 6:45 that covered most of the west side of campus. As of 8:00 am all but Reese and Humes Hall have come back online.
The Corporate Time (CST)/ Oracle Calendar Problems
Wed Mar 14 14:57:45 2007
The Corporate Time (CST)/ Oracle calendar has experienced some unexpected issues due to the extended Daylight Savings Time (DST) period. For meetings created prior to March 11, appointments may appear to be off by 1 hour during the extended DST time period (March 11 through April 1 and October 28 through November 4). All meetings created on or after March 11th should be correct.
Please consider any appointments and meetings in the extended DST period to be suspect. When in doubt, verify the correct time with the organizer. Once you verify the times of existing meetings, please manually adjust the time of your meeting in your Corporate Time calendar.
If you have any questions, please contact the OIT HelpDesk at 974-9900.
Sprint/Nextel Communications Interruption
Wed Mar 14 08:32:12 2007
We have been in contact with Sprint/Nextel Communications this morning. The entire Knoxville market is currently experiencing an interruption with Nextel radio service. We have been assured that they are working for a quick resolution. Nextel Cellular Service is not effected at this time. Any questions should be directed to Telephone Services at 865-974-3121. We are sorry for the inconvenience.
Telephone Services
Problem with the sIMS (WebMail)
Mon Mar 12 12:42:07 2007
OIT experienced a problem with the sIMS (WebMail) message store this morning. As a result, we will need to run a recovery operation. Users can login to sIM(WebMail) and will see their Inbox. However, other folders will not be
viewable until the recovery is completed for the account. The recovery could
take several hours to run. No email should be lost. In addition, users might see items in the Inbox that were deleted this morning. Please just delete those items again.
If you have any question, please contact the OIT HelpDesk at (865) 974-9900. We will post any additional information and/or updates to Email Traffic Center http://oit.utk.edu/etc.
OIT.UTK.EDU to be rebooted 6 P.M. Thursday March 8 2007
Thu Mar 8 10:09:15 2007
Systems will be rebooting jockey (oit web server) around 6:00 PM today. it should only be down for a few minutes
E-mail Memo
Thu Mar 8 08:39:55 2007
The Office of Information Technology (OIT) recognizes the importance of electronic mail for all of the campus community and is well aware of the performance problems with the delivery of e-mail. The OIT staff is working diligently, using every available resource, to correct these problems. ...More...
DHCP/NetReg Downtime for DST patching
Tue Mar 6 16:23:24 2007
The DHCP and NetReg servers (orlith/ramoth.ns.utk.edu) will be down Thursday morning, March 8, 2007 at 12:01am, for mandatory DST patching.
This will make NetReg and DHCP temporarily unavailable; DNS will continue to be available. If there are no problems the servers should be back online by 1am.
Scheduling downtime for OIT's central NFS file server
Tue Mar 6 14:38:38 2007
The OIT central unix NFS server (e3k) will be down Thursday morning, March 8, 2007 at 12:01am, for mandatory DST patching. This will make a large number of services temporarily unavailable: ...More...
SMTP Slowdowns
Tue Mar 6 12:09:24 2007
We are experiencing SMTP slowdowns. Check the E-mail Traffic Report for updates. http://oit.utk.edu/etc/
Exchange system outage, 3/4/07, 7:00am - 8:00am
Fri Mar 2 15:26:29 2007
The Exchange system will be taken offline Sunday morning at 7:00am for disk maintenance. The outage is expected to be no more than 1 hour.
During the outage, additional disk trays will be added to the disk storage unit(SAN). The additional disks are being added as an ongoing effort to improve the performance of the Exchange system.
Every effort will be made to minimize the downtime.
If you have any questions or concerns regarding this outage, please contact usg@utk.edu or the Helpdesk at 4-9900.
UTNC Netware tree, Novell server maintenance, beginning 8:00am, 3/3/07
Fri Mar 2 13:30:11 2007
VOL2 in the UTNC Netware tree, that resides on file servers, knitfc3 and knitfc4, will undergo additional maintenance beginning 8:00am on 3/3/07, lasting for up to 8 hours. During the outage window, the Departments volume(VOL2), often mapped as drive I, will be offline. Home areas (VOL1) and printing will still be available.
The rebuild of the volumes appeared to resolve most issues but there are still signs of corruption on VOL2. Novell tech support has been consulted and they have recommended that we repeat the procedure. If all goes well, this rebuild should resolve any remaining corruption issues. However, if it doesn’t, Novell tech support will be involving other teams to identify why the rebuild procedure is not resolving all issues.
In a worst case scenario, the outage window will have to be extended but every attempt will be made to bring the volume online as soon as possible. Status updates will be provided throughout the outage period.
We apologize for any inconvenience this outage may cause. We appreciate your patience as we continue to work toward a stable service.
If you have any questions or concerns regarding this outage, please feel free to contact me directly or the Unix Systems Group at usg@utk.edu.
Novell file servers instability
Thu Mar 1 14:17:50 2007
The Novell file servers knitfc3 and knitfc4 have been experiencing instability issues that are likely a result of file corruption, based on our Novell tech support findings. We had hoped to be able to keep file/print services available during business hours and begin the file system repair after 5:00pm today but the problems have worsened and we now find that we must take the volumes down for repair at this time.
Beginning at 2:00pm, both servers will be taken offline for maintenance. There is no estimated time for completion but it is likely that it will take well over 2 hours to complete and possibly all evening. Service should be back by Friday morning.
We apologize for any inconvenience this unexpected outage may cause.
E-learning sites to be upgraded over Spring Break
Wed Feb 28 08:16:36 2007
During UT’s spring break, Skillsoft will be upgrading the hardware/software/web site supporting our E-Learning environment. In an effort to provide the best service and web support, we are continuously working to ensure our applications, software and hardware are up-to-date. The 800 E-learning courses at http://oit.utk.edu/cbt will be unavailable between 8:00 am and 8:00 pm EDT on March 14, 2007. Skillsoft will also be upgrading our OSHA safety courses web site http://oit.utk.edu/cbt/safety on March 18th between 8:00 am and 8:00 pm EDT.
SMTP Periodic Performance Issues
Mon Feb 26 17:14:14 2007
Starting around noon today, SMTP services began having periodic performance issues. In some cases, connections to the Barracuda Spam Firewalls would fail and the legacy SMTP servers, i.e. smtp.utk.edu, would not respond. USG staff has been monitoring and troubleshooting the situation throughout the afternoon.
Barracuda tech support has been contacted and are currently engaged.
A status update will be provided when more information is available.
The Daily Beacon Tmail Q&A
Mon Feb 26 08:30:56 2007
The Daily Beacon Tmail Q&A (2/19/2007)
Daylight Savings Time impact on Exchange e-mail system
Tue Feb 20 13:48:24 2007
In August of 2005 the United States Congress passed the Energy Policy Act, which changes the dates of both the start and end of daylight saving time (DST). When this law goes into effect in 2007, DST will start three weeks earlier (2:00 A.M. on the second Sunday in March) and will end one week later (2:00 A.M. on the first Sunday in November) than what had traditionally occurred. (Copy of e-mail sent to all Exchange users)
CTRAX will no longer be available
Tue Feb 20 09:19:00 2007
The University was recently informed that the CTRAX music service will no longer be available to any campus after February 28th. The company
(CDIGIX) has terminated its on-line music service to all universities and individuals. CDIGIX offered the service free of charge to the University during the first year of our contract. Therefore the University has not spent nor will it lose any money.
Student Affairs and the Office of Information Technology will pursue a new music download service to be available fall semester.
The University strongly recommends that you use a legal download service for music. Ruckus has officially announced that they will provide free accounts to all persons with a .edu email address. For more information on the Ruckus service, please visit the Ruckus website at http://www.ruckus.com.
Maintenance on the Tmail (Exchange) system Changed to 2/18/2007
Thu Feb 15 11:38:00 2007
In consideration of Tmail user needs OIT has rescheduled the maintenance downtime.
The downtime for the Tmail (Exchange) e-mail system previously scheduled for February 17, 8:00 a.m. - noon, has been rescheduled to February 18, 2007, from 7:00 a.m. - noon. We apologize for any inconvenience this change may cause.
OIT will be performing maintenance on the Tmail (Exchange) system, February 18, 2007, from 7:00 a.m. - noon
During the maintenance, email will be unavailable to Tmail users. Additionally, Tmail Blackberry users will not receive email on their Blackberry devices.
All email received during the outage will be queued and delivered once the servers are back online. The maintenance to be performed involves updating firmware for the disk subsystem to prepare for adding additional disks in the coming weeks.
Every effort will be made to minimize the downtime.
If you have any questions or concerns, please contact tmail@utk.edu
Tmail Exchange Public Folders
Tue Feb 13 16:25:32 2007
Users may have experienced problems connecting to the public folders on the Tmail Exchange system between 10 am and 2:30 pm today. In an effort to improve performance for users on mail store vs3, we modified the public folder settings. Connectivity to all public folders was restored around 2:30 pm.
We apologize for any inconvenience this may have caused.
Maintenance on the Tmail (Exchange) system 2/17/2007
Tue Feb 13 11:11:56 2007
OIT will be performing maintenance on the Tmail (Exchange) system, February 17, 2007, from 8:00 a.m. - noon.
During the maintenance, email will be unavailable to Tmail users. Additionally, Tmail Blackberry users will not receive email on their Blackberry devices.
All email received during the outage will be queued and delivered once the servers are back online. The maintenance to be performed involves updating firmware for the disk subsystem to prepare for adding additional disks in the coming weeks.
Every effort will be made to minimize the downtime.
If you have any questions or concerns, please contact tmail@utk.edu
LDAP servers and the directory.utk.edu web site will be down 2/18/2007
Mon Feb 12 13:44:04 2007
On Sunday morning, 2/18/2007, between 12:01am and 6am, the LDAP servers and the directory.utk.edu web site will be down for a few hours for mandatory software upgrades. The following servers will be down:
ldap.utk.edu (arte.usg.utk.edu, brennan.usg.utk.edu)
ldapserver.utk.edu (buzzi.usg.utk.edu)
directory.utk.edu (worley.usg.utk.edu)
During this time, mail routing will continue to work. However the directory.utk.edu web site will be down and the directory servers will be in read-only mode... so changes to customer LDAP entries will not work.
Barring any unforeseen accidents, all servers should be back in action well before the 6am deadline.
Message of the Day Archive Available
Mon Feb 12 12:56:41 2007
OIT is now offering access to all previosly posted Messages of the Day. A link to the Archive can be found at the bottom of the OIT Website main page.
Central Email Server (IMS/Webmail)
Thu Feb 8 16:45:58 2007
The central email server (IMS) will be rebooted tonight (2/8/2007) sometime not long after 6PM to install mandatory patches. This is the email server for WebMail, not the new Exchange system.
The reboot should take less that 30 minutes.
SMTP services will continue to be available during the downtime.
Brief Outage of the Exchange
Wed Jan 31 17:28:26 2007
There will be a brief outage of the Exchange email system this evening, Jan. 31st. 2007 beginning at 6:00pm and ending at 6:15pm. This outage is to enable new extensions on the frontend server.
Messages sent or received during this period will be queued for delivery once the system is back online. No messages will be lost.
stable.usg.utk.edu Will be rebooted January 24, 2007 at 11:59pm
Mon Jan 22 16:16:35 2007
On Wednesday night, January 24, 2007 at 11:59pm, stable.usg.utk.edu will be taken out of service for a mandatory patch and reboot. If all goes well the system should be back up and running in 30 minutes or less. (stable is an NFS file server that serves up software and software licenses to the public unix servers.)
Listserv will be re-booted January 28th
Mon Jan 22 15:32:49 2007
On Sunday, January 28th, between midnight and 1am, listserv will be re-booted to install recommended patches. This patch set includes support for the new daylight savings time start and end dates. Downtime is expected to be less than 15 minutes, and any email to listserv during that time will queue for delivery on the campus smtp servers.
OIT Public Unix Server upgrade (larry.cas.utk.edu)
Mon Jan 22 15:23:32 2007
On Sunday morning, January 28, 2007 at 12:01 am, larry.cas.utk.edu will be taken out of service to replace failed hardware, and for an operating system upgrade (installation) from Solaris 9 to Solaris 10. The system will probably be down most of the day on Sunday, although it is possible the system will be returned to service as early as Sunday noon. ...MORE...
Exchange/Tmail Maintenance Jan. 21st, 2007 from 8:00am to noon
Thu Jan 18 17:54:25 2007
The Exchange e-mail system is scheduled for a short downtime maintenance period for Jan. 21st, 2007 from 8:00am to noon. This downtime will be utilized to install a new fibre channel switch.
Messages sent or received during this period will be queued for delivery once the system is back online. No messages will be lost.
There is a possibility that some users may receive "bounced message" notices. If this happens, try resending the original message again after the downtime has passed.
OIT Public Unix Server upgrade (larry.cas.utk.edu)
Mon Jan 8 11:41:20 2007
On Sunday morning, January 14, 2007 at 12:01 am, larry.cas.utk.edu will be taken out of service for an operating system upgrade (installation) from Solaris 9 to Solaris 10. The system will probably be down all day on Sunday. We hope to have limited service, if not full service, restored by at least noon on Monday, January 15 (which is a UT holiday)…
MORE…
Unix Servers will no longer support insecure protocols
Fri Dec 15 12:07:41 2006
Starting January 3, 2007, the OIT Public Unix Servers will no longer support insecure protocols such as telnet, ftp, rsh, rlogin and rcp for incoming connections. Only secure connection protocols: ssh, sftp and scp will be supported for incoming connections to the public OIT unix servers. ...MORE..
Exchange Performance
Fri Dec 8 11:27:14 2006
As everyone knows, we have had some performance problems for quite a
while. We have researched several options to improve performance
...More...
Exchange Service Restored
Thu Dec 7 18:17:26 2006
As of 6PM Thursday it appears service to Exchange (Tmail) has been restored.
Exchange Problem
Thu Dec 7 15:23:17 2006
As of 3:30 Thursday we are still experiencing problems with one of the Exchange mail stores. We are working with both IBM and Microsoft to determine the root cause of the problem. We will continue to update this website with information as it becomes available
If you have another email account such as a WebMail, AOL, or GMail and want to forward your Exchange email to it during the outage, please
click here for instructions.
Exchange Problems
Thu Dec 7 12:26:00 2006
As of 12:30 Thursday we are still experiencing problems with one of the Exchange mail stores. We are working with both IBM and Microsoft to determine the root cause of the problem. We will continue to update this website with information as it becomes available.
Exchange Problems
Thu Dec 7 12:20:45 2006
We continued to see problems with Exchange (Tmail)... Systems continues to work with Microsoft to locate the problem. For now you may experience slowness and/or problems establishing a connection. We apologize for any inconvenience this causes and will restore full service as soon as possible
Exchange Problems
Thu Dec 7 08:07:19 2006
We continued to see problems with Exchange (Tmail) last night and into this morning. For now you may experience slowness and/or problems establishing a connection. We apologize for any inconvenience this causes and will restore full service as soon as possible
Exchange Problems
Wed Dec 6 09:48:22 2006
We continued to see problems with Exchange (Tmail) last night and into this morning. For now you may experience slowness and/or problems establishing a connection. We apologize for any inconvenience this causes and will restore full service as soon as possible
CTrax Service Restored
Wed Dec 6 08:03:57 2006
Service to CTrax has been restored...
CTrax Problems
Tue Dec 5 15:42:37 2006
We are currently experiences problems with CTrax. We apologize for any inconvenience this causes and will restore service as soon as possible.
Exchange Problems
Tue Dec 5 15:40:08 2006
We are currently experiences problems with Exchange (Tmail). We apologize for any inconvenience this causes and will restore service as soon as possible.
OIT Public Unix Servers
Tue Nov 14 17:30:46 2006
Starting January 3, 2007, the OIT Public Unix Servers will no longer
support insecure protocols such as telnet, ftp, rsh, rlogin and rcp for
incoming connections. Only secure connection protocols: ssh, sftp and
scp will be supported for incoming connections to the public OIT unix
servers....MORE
Tmail (Exchange) Maintenance Friday, Nov 10 6 p.m. - 8 p.m.
Tue Nov 7 10:47:21 2006
OIT will be performing maintenance on the Tmail (Exchange) system, November 10, 2006, from 6:00 p.m. - 8:00 p.m. During the maintenance, email will be unavailable to Tmail users. Additionally, Tmail Blackberry users will not receive email on their Blackberry devices. All email received during the outage will be queued and delivered once the servers are back online.
The maintenance to be performed involves moving the Exchange servers into other organizational units (OU's) within Active Directory. These OU's have existing policies and as such, require the cluster to be taken offline.
Every effort will be made to minimize the downtime.
If you have any questions or concerns, please contact usg@utk.edu or the OIT Helpdesk at 974-9900.
CBT Login Page Unavailable
Thu Oct 26 08:16:29 2006
We are currently experiences problems with the secure connection to the CBT log in page. The CBTs will not be available until we are able to resolve this issue. We apologize for any inconvenience this causes and will restore service as soon as possible.
Listserv Service Restored
Mon Oct 23 09:29:40 2006
Listserv service has been restored.
Listserv Unavailable
Mon Oct 23 07:33:48 2006
Listserv lost network connectivity around 11:30 last night. Network services has been notified.
CTrax Maintenance
Fri Oct 20 10:39:48 2006
The CTrax service will be unavailable Friday (10/20/06) night from 9pm -
12am and Monday (10/23/06) night from 8pm - 10pm while the vendor
performs maintenance.
SMTP - Email Delivery Delays
Wed Oct 11 15:51:35 2006
We have had a few reports of email delivery delays and client connection problems to the smtp servers. There are a couple of things that have happened that may be causing each of these. ...More...
ERA modem pool
Mon Sep 25 16:47:04 2006
Service to the ERA modem pool has been restored.
ERA modem pool unavailable
Mon Sep 25 08:43:49 2006
The ERA modem pool is currently unavailable for service. We are aware of the problem and are working on it. We hope to have it resolved soon.
Apple G4 IBook and PowerBook Battery Recall
Fri Aug 25 07:13:40 2006
Apple has determined that certain lithium-ion batteries containing cells manufactured by Sony Corporation of Japan pose a safety risk that may result in overheating under rare circumstances. ...more...
Dell Notebook Battery Recall
Thu Aug 17 10:11:14 2006
Dell has recalled 4.1 million lithium-ion batteries. Under rare conditions, Dell said, the batteries could overheat, prompting a risk of fire. The batteries, manufactured by Sony, were found in 25 Dell laptops and eight Dell "mobile workstation"-class notebook PCs. ...more...
E-mail Outage & Performance Issues
Wed Aug 16 09:25:07 2006
OIT has experienced a recent e-mail outage (on August 3) and also had some performance issues more recently. ...more...
Policy Updates
Tue Aug 15 07:49:27 2006
The university has established a web location for university policies at http://www.tennessee.edu/policy. Current versions of fiscal, human resources, safety, and Information Technology policies are available at this site for your reference and information.
IT0110 Acceptable Use of Information Technology Resources - New 8-04-06
This policy provides definitions for the creation and the maintenance of a secure systems infrastructure.
IT0120 Secure Network Infrastructure - New 8-04-06
This policy governs the use of the university's information technology resources.
Walk in Consulting moved to The Commons
Mon Aug 14 09:31:49 2006
The OIT Service Center has moved form Aconda Court to The Commons in Hodges Library.
Exchange/Tmail
Mon Aug 14 07:35:39 2006
Exchange/Tmail service has been restored ...
Exchange/Tmail
Sun Aug 13 18:26:03 2006
As of 4:00 PM Sunday, the Exchange/Tmail email system is experiencing a service outage. OIT is contacting Microsoft for a solution. At this time, there is no estimated time for the service to be restored. Updates will continue to be posted as more information becomes available.
Exchange/Tmail
Sun Aug 13 16:47:33 2006
As of 4:00 PM Sunday, the Exchange/Tmail email system is experiencing a service outage. OIT is working on fixing the problem. Updates will be posted as information becomes available.
Exchange System Performance
Thu Aug 10 10:24:37 2006
We have been experiencing some performance issues on the Exchange system. The admins have been working with the folks at Microsoft to identify the cause of the issue.
Microsoft provided us with a few action items and we were able to make some changes to the systems last night. We'll be contacting MS again today with more data and should have more items that we can adjust on the system to improve performance.
Service for WebMail(SIMS) restored
Sun Aug 6 20:59:14 2006
Service for WebMail(SIMS) has been restored ...
WebMAIl (SIMS) Problems
Sun Aug 6 17:18:36 2006
The SIMS email system is currently experiencing problems. This system is commonly accessed through the website webmail.utk.edu and through a client connecting to imap.utk.edu or pop.utk.edu. This is problem is NOT affecting the new Tmail system. OIT is aware of the situation and is working to remedy the issue. Check back for more updates.
OIT Service Center Moving
Fri Aug 4 11:41:12 2006
The OIT Service Center, located in 103/104 Aconda Court, will be moving to the Commons in Hodges Library next Friday, August 11th. We will open our doors in our new location on Monday, August 14th. We will no longer offer any services out of Aconda Court.
Exchange Service for Blackberrys Restored
Thu Aug 3 09:21:27 2006
Exchange service for Blackberrys has been restored...
Access to Exchange via Blackberry
Thu Aug 3 08:32:58 2006
Access to Exchange from Blackberrys is not working at this time and is being worked on ...
Service to Exchange Restored
Thu Aug 3 07:14:50 2006
Service to the Exchange (Tmail)e-mail system has been restored.
Update on Exchange Server Outage
Wed Aug 2 15:18:18 2006
The repairs on the Microsoft Exchange server are taking longer than anticipated. At this time there is no estimation on completion of the reapirs.
Outlook Exchange Server Emergency Outage
Wed Aug 2 11:25:46 2006
Due to a hardware problem, the Outlook Exchange Server will be unavailable starting at 12:30 on Wednesday August 2nd. The repairs are expected to take about 1 hour and the server should be back online by 1:30. During the outage you will still have access to your calendar, contacts, tasks, and any old E-mail while outlook is in offline mode. You, however, will not be able to send or recieve any new e-mail during this time.
UT Notifying Employees, Others of Computer Hacking
Mon Jul 10 07:46:32 2006
About 36,000 employees, student employees and others associated with the university were on the database that included names, addresses and Social Security numbers. Those on the database were employed by UT on or before August 2005.
The hackers' activities occurred during a nine-month period, from August 2005 to May 2006.
"Although we have no indication the hacker accessed or used the personal information, we are taking the precaution of notifying everyone whose information was on the database and urging them to take steps to protect themselves," said Brice Bible, assistant vice president for information technology.
"We regret that this has happened and have conducted a thorough investigation. Every precaution is being taken to safeguard security, including a thorough review of file storing and sharing and strengthening security measures in the affected area," Bible said.
UT has set up a toll-free hotline to help answer questions for affected persons. That number is (866) 748-1680. The help line will be operational Monday through Friday from 8 a.m. to 6 p.m. EST, starting July 7. Affected persons can find additional information at UT's Information Security Office Web site, http://security.tennessee.edu.
Exchange (Tmail) system was back online
Sat Jun 3 09:46:57 2006
As of 4:30 p.m., 6/2/06, the Exchange (Tmail) system was back online.
IBM field engineers were able to complete repairs on the disk storage by
around 4:10 p.m. on 6/2/06 and made the storage available to the
Exchange servers. Shortly afterwards, Exchange was brought online, with
all message stores available by 4:30 p.m.
There were several thousand messages that were queued up. It is likely
to take many hours for all queues to be completely flushed but no email
is likely to have been lost. Outlook clients may have messages in the
Outbox waiting to be sent when the client is back online. Those messages
should be sent upon connection to the Exchange system.
OIT staff will continue to monitor the email system closely over the
weekend.
Thanks to everyone for their patience.
Exchange Outage
Fri Jun 2 08:59:11 2006
As of this writing, the Exchange system is still unavailable due to disk
storage issues. Overnight, OIT staff and IBM field engineers made much
progress and now hope to be done by noon today. At that time, OIT staff
will be able to run data checks and hopefully bring the Exchange system
back online very soon afterwards.
Known issue with Entourage 2004
Fri May 19 16:15:47 2006
The systems group is working on a problem where in a small number of cases the content of messages appear blank in Entourage 2004. The content of the message is there and can be viewed by doing a view source or using another client to view the message.
Winning T-Mail Design
Mon May 8 15:03:37 2006
The mouse has it. UT students have selected a logo to represent Tmail, the improved e-mail system they'll use when the fall 2006 semester begins. Tmail will offer greater functionality and speed than the current Webmail system.
More
Help Desk 974-9900
Thu Apr 13 15:35:28 2006
To provide more efficient customer service, we will be consolidating the two OIT HelpDesk numbers and removing all of the options from the phone menu on April 20th. The number 974-9900 will now be the single HelpDesk number for students, staff, and faculty and 974-9800 will be phased out.
Also, we have added additional consultants to the HelpDesk to improve support. We will also be providing a voicemail box so customers can leave a message after hours. The voicemail box will be checked the next business day.
Microsoft Window's Metafile (WMF) vulnerability
Thu Jan 5 10:54:07 2006
There is a vulnerability in the way some versions of Microsoft Windows interpret Windows Metafile (WMF) images. This flaw can allow an attacker to gain control of a system when the user views or indexes a specially-modified WMF image through nearly any method. At present Windows XP (SP1 and SP2) and Windows 2003 are affected by currently circulating exploits. All versions of Windows are vulnerable and may be affected to some extent.
Microsoft has created an advisory for this problem and plans to provide a remedy on January 10th. Until this is available, McAfee has included a definition that will detect WMF files attempting to take advantage of this vulnerability.
In a listserv message, IT Manager Elmer Baumgardner recommends "Make
sure the McAfee definitions are up-to-date (currently 4667). If you are
not currently running version 8.0 we recommend you download and install
this version at antivirus.utk.edu. This version blocks code execution
as a result of a buffer overflow if a malicious file is opened in
Internet Explorer or Windows Explorer. Although this will not provide 100% protection, it will provide some until Microsoft distributes a patch."
Also, IT Administrator AJ Wright cautions against the use of third party (non-microsoft) patches since these may cause future vendor updates to fail.
Security Awareness Campaign
Mon Sep 12 07:40:53 2005
The Office of Information Technology is launching our "semester" IT Security Awareness Campaign - starting today and a new topic each Monday for 9 weeks. Just go to the IT Securitiy Web site, watch the video, and take the survey! Automatically your name will be entered into a drawing to be held in November at the end of the campaign. Take all nine surveys and your name is entered nine times! NINE CHANCES TO WIN! Find out more at security.utk.edu.
OIT Annual Review
Wed Aug 3 09:12:27 2005
The OIT Annual Review is now available – The Office of Information Technology’s mission is to provide a reliable IT infrastructure and effective IT services, to strive for continuous improvement, and to be accountable to the university community. … More
New Process for Ordering Dell Equipment
Sat Jul 2 20:41:29 2005
NOTE: AS OF JULY 5, 2005, DO NOT FAX HARDWARE ORDER FORMS TO 865/974-2050
Effective July 5, 2005, hardware orders to Dell will be handled by each department rather than through OIT's Business Office. This process change does not replace any internal ordering processes that may exist within your department or unit.
Faculty and Staff of The University of Tennessee should go to http://oit.utk.edu/hardware/ and under Price Lists choose Dell. Once your have authenticated by entering your NetID and Password, you will then be able to choose a pre-configured machine or you can configure your own and save as an e-quote. After receiving the appropriate departmental approvals, you can then release your e-quote directly to Dell. Once Dell has received the e-quote, the individual releasing the e-quote will receive an acknowledgement from Dell with a Dell order number for tracking.
Microsoft Communication and Collaboration tools
Wed Jun 1 08:10:45 2005
Microsoft Communication and Collaboration tools are coming to UT . more...
Password Expired
Tue Mar 1 07:42:38 2005
The deadline for changing NetID and UNIX passwords has passed. Any user that had not changed his/her NetID and/or UNIX password prior to March 1st, has been locked out of the respective systems that use these mechanisms to authenticate. Click
HERE for more information.
Password Expired
Tue Mar 1 07:38:34 2005
The deadline for changing NetID and UNIX passwords has passed. Any user that had not changed his/her NetID and/or UNIX password prior to March 1st, has been locked out of the respective systems that use these mechanisms to authenticate. Click
HERE for more information.
Security Awareness Training
Fri Feb 11 07:36:14 2005
Starting now and for the next two weeks, the Office of Information Technology (OIT) will present a series of short, informational videos designed to help you learn smart IT security strategies to avoid identity theft, computer viruses, and corrupted files.
To get started, click on the link below to watch the first video, hear more about this important program, learn about virus protection, and “see” what a computer virus “looks like” in action!
http://security.utk.edu
Password Change
Wed Jan 26 09:09:07 2005
The Office of Information Technology is requesting that all UTK network users change their passwords as soon as possible, but no later than March 1, 2005. To change your password (Click Here)
What's Spyware and Adware
Wed Nov 10 15:08:41 2004
Spyware and Adware are files that are installed on your computer without your knowledge. They allow companies to monitor your Internet browsing patterns and even allow companies to inundate you with those annoying pop up advertisements. Companies can track your surfing habits, profile your shopping preferences, hijack your browser, and even install unwanted software on your computer.More...
Dell AC adapter recall
Wed Oct 13 10:09:04 2004
Dell is voluntarily recalling and offering free replacements for certain AC adapters that were sold for use with some models of Dell Latitude, Dell Precision and Dell Inspiron notebook computers.More...
Virus Alert
Mon Apr 26 15:01:18 2004
See Security & Virus Announcements ----->>>
Ecology and Evolutionary Biology Webevents
Tue Apr 20 22:12:43 2004
Ecology and Evolutionary Biology is sponsoring two seminars - Distinguished environmentalist PAUL EHRLICH presents "CHECKERSPOTS: A Model System in Population Biology" April 22, 2004, 11:00 a.m., Buehler 555. That afternoon Chancellor's Distinguished Interdisciplinary Lecturer PAUL EHRLICH will also present "ONE WITH NINEVEH: POLITICS, CONSUMPTION AND THE HUMAN FUTURE" April 22, 2004, 3:00 p.m. in the Cox Auditorium of the Alumni Memorial Building. For more information go to http://environmentalsemester.utk.edu/ and click on "NEWS". Both these events will be webcast. Go to http://oit.utk.edu/dst/webevents.html to participate.
UT Presidental Candidate Webcast
Thu Apr 15 07:43:31 2004
Watch today's final presidential candidate interview followed by the Search Council's deliberations and voting at http://oit.utk.edu/dst/webevents.html. If you want to watch a replay of any of the other candidate interviews they are available at http://oit.utk.edu/dst/archives.html.
Virus Alert
Thu Mar 18 13:30:45 2004
See Security & Virus Announcements >>>=======>
March 18 is the National Internet2 Day
Mon Mar 15 11:22:45 2004
http://events.internet2.edu/2004/Internet2Day/ a whole day event featuring a series of virtual presentations, demonstrations and performances. This is an effort to demonstrate the value of member institutions' investment in Internet2 and to show the potential of advanced network applications on member campuses. The event will have national speakers from disciplines including science and research, teaching and performing arts.
OIT will be hosting this event on UT campus to include a part of programming provided by Internet2 as well as several presentations from UT. Detailed agenda is available at:
http://www.ns.utk.edu/internet2day/
Come join us at the Shiloh Room @ UC, 8:15am-2:30 pm, on Thursday, March 18, 2004!
FAQ - What exactly is Spyware and Adware?
Thu Feb 19 11:12:47 2004
Spyware and Adware are files that are installed on your computer without your knowledge. They allow companies to monitor your Internet browsing patterns and even allow companies to inundate you with those annoying pop up advertisements. Companies can track your surfing habits, profile your shopping preferences, hijack your browser, and even install unwanted software on your computer....more
Virus Alert
Fri Jan 30 11:43:29 2004
See Security & Virus Announcements >>>=======>
Stat Software Download
Wed Jan 14 17:25:01 2004
The Office of Information Technology has begun distributing statistical software online. The web site https://capricorn.dii.utk.edu/softwaredistribution/login.aspx allows you to login using your NetID and password and then download the latest copies of JMP, S-PLUS, SAS or SPSS.
Virus Alert
Fri Oct 31 16:42:13 2003
See Security & Virus Announcements >>>=======>
New E-Mail Worm Targets Hole in Internet Explorer
Fri Sep 19 13:07:19 2003
SAN FRANCISCO (Reuters) - Anti-virus companies warned on Thursday of a new computer worm circulating through e-mail that purports to be security software from Microsoft Corp. but actually tries to disable security programs that are already running.
The worm, dubbed "Swen" or "Gibe," takes advantage of a two-year-old hole in Internet Explorer and affects systems that have not installed a patch for that security hole, according to Internet security company Network Associates Inc..
The malicious program arrives as an attachment to an e-mail pretending to contain a patch for holes in Internet Explorer, Outlook and Outlook Express and then mails itself off to addresses located on the victim's computer.
The worm also can spread over Internet relay chat and the KaZaa peer-to-peer network, as well as copy itself over shared networks, Network Associates said.
When it infects a computer it alerts a Web site that appears to be counting the infections, according to Symantec Corp., another Internet security outfit. The number of the counter was near 760,000 by Thursday afternoon.
Network Associates rated the worm a low risk for corporate users and a medium risk for home users. The company and rival Symantec, among others, were offering anti-virus updates that detects and removes the worm.
Microsoft has cautioned customers in the past against e-mail software updates, saying it does not distribute patches that way but rather directs them to its Web site.
Upcoming web casts
Tue Sep 16 10:39:36 2003
All web casts may be accessed at http://oit.utk.edu/dst/webevents.html
at the designated date and time.
Lecture by Vint Cerf, Senior Vice President of Technology Strategy for MCI. Widely known as one of the "Fathers of the Internet," Cerf is the co-designer of the TCP/IP protocols and the architecture of the Internet
Thursday, September 18, 2003, 7:30 p.m.
Oak Ridge American Museum of Science and Technology
Sponsored by Information International Associates
Faculty Senate Meeting, with guest speaker
Dr. Joe Johnson
Monday, September 22, 2003, 3:00 p.m.
Shiloh Room, University Center
Sponsored by the Faculty Senate
The War - Iraq and the Embedded Journalists
Tuesday, September 23, 2003 (8:30 a.m. to 4:00 p.m., multiple speakers)
University Center Auditorium
Presented by the University of Tennessee Howard H. Baker Jr. Center for Public Policy
Virus Alert
Tue Aug 19 12:11:39 2003
See Security & Virus Announcements >>>=======>
Web cast of Robert Ballard's Black Sea expedition
Tue Aug 12 11:48:40 2003
UT's Office of Information Technology is hosting a Web cast of the latest expedition by Robert Ballard, who found the sunken Titanic in 1985, exploring archeological sites in the Black Sea. The viewing is 9 a.m. - 5 p.m., August 11-15, in the University Center's main lounge. It is free and open to the public. More...
New UT Anti-virus Software Installation
Mon Jul 21 17:34:28 2003
If you have not already done so, we urge you download and install McAfee Anti-virus from the following Web site: https://antivirus.utk.edu
More...
VIRUS ALERT
Thu Jun 5 10:37:43 2003
See Security & Virus Announcements ===>
Notice to Enhanced Remote Access Users
Wed Jun 4 09:16:41 2003
This is a reminder that ERA account payments are currently due for the summer semester. We will turn off all unpaid accounts on Monday, June 23rd.
NEW THIS SUMMER... You can now pay your ERA account ONLINE using your MasterCard or Visa. Simply point your web browser to http://oit.utk.edu/era. You will be asked to enter your NetID and password. For detailed instructions on how to pay online, please visit our website at http://oit.utk.edu/helpdesk. If you do not wish to pay your bill online, you may still visit our OIT Service Center and pay in person or drop a check in the mail. All questions should be directed to the OIT Service Center, (865) 974-9800/9900, option 1.
DMS wins Team Excellence Award
Mon May 19 11:27:19 2003
Digital Media Service (DMS) has received this semester’s Team Excellence Award sponsored by Human Resources. DMS, formed in May 2001, is the result of a unique collaboration between the Office for Research and Information Technology (ORIT) and the University Libraries. The primary role of the Digital Media Service (DMS) is to meet the growing need for digital materials in support of instruction at the University of Tennessee. DMS provides digital conversion, storage, and delivery of media to faculty across the main campus in Knoxville and throughout the statewide university system via secure streaming servers and the Internet. The Digital Media Service also assists faculty in securing copyright permissions and offers referrals to related media production and technology services. The long-range goal of the Digital Media Service is to provide a single point of service for all of the digitization services UT will require in the future. View the complete proposal or visit the DMS web site for more information.
Web Cast - Steven Leonard, Executive Vice President - April 23, 12:00 – 1:00 p.m.
Mon Apr 21 17:33:52 2003
The Exempt Staff Council invites you to attend a brown bag lunch discussion with Steven Leonard, Executive Vice President on Wednesday, April 23, from 12:00 – 1:00 p.m. at the Black Cultural Center. The event will also be available by web cast. Mr. Leonard will give a short talk about his background and current responsibilities as Executive Vice President and then open the floor for questions.
State of Campus Web Cast April 16, 4 P.M.
Wed Apr 9 10:17:39 2003
The Faculty Senate invites you to attend a special “state of the campus” discussion by Provost Loren Crabtree on Wednesday, April 16, at 4:00 p.m. in the University Center auditorium. The event will also be available by web cast. Provost Crabtree will open with a brief statement followed by questions from the audience.
Transportable Satellite Internet System Demo - March 24
Thu Mar 20 12:35:19 2003
Technologists from Ohio State University will demonstrate the Transportable Satellite Internet System (TSIS) at the UT Institute of Agriculture March 24, on the UT-Knoxville main campus March 25, and on the UT-Chattanooga campus on March 26. more
New Log on system for OIT Labs
Mon Mar 10 16:35:57 2003
Over the next several months, Lab Services will be moving to the new log on system in all OIT labs. Please check back on the OIT Labs News and Announcements page for more details and specific dates.
What's MY NetID?
Wed Jan 15 19:34:33 2003
The number one OIT Helpdesk question is What's MY NetID ... find out about your Netid click here or "SHOW ME".
Chris Hodge to serve on international advisory group
Thu Dec 19 12:31:27 2002
Chris Hodge has been recognized for his SunSITE work in the area of GIS metadata and the Open Archive Initiative by being asked to serve on a 12-member international advisory group for a ‘Metadata extensions for Geo-temporal Interoperability’ proposal submitted by the University of California, Berkeley to the NSF's ITR Program.
Congratulations to Renee Smith
Thu Dec 12 15:45:46 2002
Congratulations to Renee Smith of OIT’s Digital Media Service for being honored as part of the winning team in this Fall’s Team Excellence Award competition. Renee is the OIT representative on the Library Diversity Committee. That Committee and their winning activities will be featured in Staff Stuff.
Megaconference IV, Worldwide Video Conference - Dec 10th, 9 a.m. - 4 p.m.
Mon Dec 2 10:41:22 2002
On December 10, 2002, from 9:00 a.m. until 4:00 p.m. the University of Tennessee will participate in Megaconference IV, a worldwide remote-by-Internet event for live demonstration and discussion of Internet-based video conferencing. more...
Web Event - Open Conversation with the President - 4 p.m. November 13
Wed Nov 13 08:50:41 2002
UT President John Shumaker will hold an “Open Conversation with the President” at 4 p.m., Wednesday, November 13, in the University Center Auditorium. Following brief remarks, Dr. Shumaker will take questions from the audience. For those unable to attend the event will be webcast. The Open Conversation is sponsored by the University's Faculty Senate, Employee Relations Advisory Organizations, Exempt Staff Council, and Student Government Association.
1999 AUP and 2002 ITP available on line
Thu Oct 31 17:47:24 2002
The Acceptable Use Practices (AUP) was created in 1999, based on previous documents, outlining appropriate use of university computing and networking resources. Version 2 of this document, named Information Technology Policy (ITP), was published in August, 2002.
Currently, the AUP/ITP is under review by a joint committee of representatives from the Faculty Senate and the UT administration. Both the 1999 AUP and the 2002 ITP are available on line via
http://oit.utk.edu/aup
http://oit.utk.edu/itp
Filters now available for UTK e-mail account
Thu Oct 24 15:06:19 2002
You now have the ability to set filters for your UTK e-mail account. Please see http://accounts.utk.edu/uact/help.mail-filters.html for an explanation on how to set e-mail filters or click here for a demonstration.
ERA authentication changes
Wed Oct 16 10:55:44 2002
Effective Thursday morning, 17 Oct 2002, the authentication system for the ERA pool will be migrated from ph to LDAP. If everything goes smoothly, no outage will be required, and the migration will be transparent.
Please contact the Network Management Center at 974-1172 or the OIT Helpdesk at 974-9800 with any problems concerning this event.
Web Event - President John Shumaker's Campus Forum Friday 9/27 9:30 A.M.
Wed Sep 25 15:17:50 2002
President John Shumaker's Campus Forum on effective integrated communications and marketing of UT on Friday, September 27, at 9:30 a.m. EDT will be web cast by the Technology Evaluation group of CTS. If you’re unable to attend in person you can connect to the event at http://oit.utk.edu/dst/webevents.html . Additional archived web events can be found at this site, including President Shumaker’s ‘State of the University’ address to the Faculty Senate on Monday, September 9.
Wireless@UT - ECAR Best Practice report
Tue Sep 10 09:11:40 2002
The EDUCAUSE Center for Applied Research (ECAR) produces research to promote effective decisions regarding the selection, development, deployment, management, socialization, and use of information technology (IT) in higher education. A best practices case study with six higher education institutions about their wireless network implementations. more...
Web Event - President Shumaker’s speech - Monday, September 9 at 3:30 p.m.
Thu Sep 5 11:05:02 2002
President Shumaker’s speech to the Faculty Senate on Monday, September 9 at 3:30 p.m. will be broadcast live via the web. This presentation will also be available after the broadcast in the Web Events archive.(Web Events)
Best Practices@UT2002 Showcase
Tue Sep 3 18:34:10 2002
The Showcase will be held on September 23, 2002, between 10:00 a.m. and 2:00 p.m. EST, at the University Center on the Knoxville campus, in conjunction with the Fall Computer Fair.
The Showcase enables the UT Community to see the latest technologies and best practices used by academic teaching staff to support teaching and learning with technology. More...
Information Technology Policy (ITP) replaces Acceptable Use Policy (AUP)
Tue Aug 13 13:36:47 2002
The UTK Acceptable Use Policy (AUP) has been replaced by the UT Information Technology Policy (ITP).
H.323-based videoconferencing support
Wed Jul 31 13:06:47 2002
Mark Hipshire of the Technology Evaluation team, Customer Technology Support recently completed training and certification as the Internet2 Commons Site Coordinator for the UT Knoxville campus. The Coordinator will provide a "best effort " H.323-based videoconferencing support service for not only our campus but for other Internet2 members in our region. Support will primarily be peer-based, using email lists and web pages to share experiences, best practices, and user documentation. For more information about Internet2 Commons and the Site Coordinator duties, please go to http://commons.internet2.edu/.
How much does an email account cost?
Tue Jul 30 08:48:54 2002
Email accounts are provided FREE to all current students, faculty and staff! Sign up for yours on-line at:
http://accounts.utk.edu/uact/register.html
Digital Media Services is completing its first year
Tue Jun 18 18:50:25 2002
The primary role of DMS is digitization, storage, and delivery of audio, video, images, and text. DMS also assists customers in securing copyright permissions and offers referrals to related media production and technology services. Services for instructional materials are provided at no cost to faculty members. more
DHCP service on UT campus will be unavailable on Monday, June 17 from 5-8 pm.
Fri Jun 14 10:13:59 2002
DHCP service on UT campus will be unavailable on Monday, June 17 from 5-8 pm. This is to commit changes for the wireless user registration. Only new clients and ones trying to renew during this period will be affected with this outage.
If you have any questions or comments, please contact us via e-mail at ipmgr@utk.edu.
Wireless Registration begins Monday evening June 17th
Fri Jun 14 09:49:11 2002
OIT will require users to register their wireless card on the network beginning next Monday evening, June 17th. To register, you simply need to open up your web browser (IE or Netscape) and you will automatically be directed to the network registration site, http://netreg.utk.edu . Click on the wireless registration link located on the left hand side of the page and follow the instructions. If you are not directed to the website, just point your browser to http://netreg.utk.edu .
If you have any questions or comments, please contact the OIT HelpDesk at 974-9800/9900, or you may send e-mail to helpdesk@utk.edu. The website, http://wireless.utk.edu is also a great source for additional information.
Central E-mail to support Secure Connection (SSL)
Wed May 15 18:10:39 2002
See Network Status & Announcements for details -->
Important Changes to Wireless Network [May 13 - May 30, 2002]
OIT is implementing a modified design of its original wireless infrastructure that will no longer require you to use the Avaya AS2000 client software to
join the wireless network. details
160.36.191.148
Fri May 3 09:54:06 2002
NO STRINGS ATTACHED-Wireless and PDA Technologies
Mon Apr 29 11:53:30 2002
The ITC has registered for the satellite broadcast, and scheduled Room 213 Hodges Library for viewing. That is to say, *THIS* Thursday, May 2, 2002 from 1:30 PM - 5:00 PM. (see below for details)
NO STRINGS ATTACHED- Wireless and PDA Technologies in Higher Education
Mon Apr 29 07:59:59 2002
Wireless and PDA technologies are evolving from convenient to compelling, from expedient to essential. The costs are falling; are the benefits rising?
What do these technologies really offer higher education?
REGISTER NOW FOR THE FREE MAY 2, 2002 BROADCAST LIVE VIA SATELLITE & WEBCAST
2:00-3:30 p.m. ET 1:00-2:30 p.m. CT
noon-1:30 p.m. MT 11 a.m.-12:30 p.m. PT
Test Signal 30 minutes prior to broadcast
Program Length: 90 minutes
YOU MUST REGISTER TO VIEW PROGRAM!
Available on Ku-band Analog Satellite & Streaming Media Satellite Coordinates & Web Cast info will be available automatically
http://csumb.edu/ready2net
Personal Digital Assistant (PDA) Symposium - Tuesday, April 16
Thu Apr 11 12:27:03 2002
The Innovative Technology Center will host a Personal Digital Assistant (PDA) Symposium from 9 a.m.- 4 p.m., Tuesday, April 16, at the University Center in rooms 223-225. No registration is necessary to attend. Selected academic presentations will be webcast on the day of the event and archived for future viewing; please visit the symposium website (http://itc.utk.edu/pda) for more information.
Windows 2000 and Windows NT4 - Security Update -
Wed Apr 10 14:08:56 2002
See Security & Virus Announcements for details --->
New Service - Wireless Printing
Mon Apr 8 09:30:27 2002
OIT is now offering printing capabilities via your wireless comput