SIMS Email

Please note: The SIMS email system is being retired in early 2008 and is being replaced with the new Exchange email system, Tmail.  The information here is provided for reference only.  Please see the Exchange page for more information about the new email system.

Getting An Account

Most individuals associated with the university are eligible for an email account, however, the process may be slightly different depending on your association with UT.

• Students - If you are a student at the university, you are automatically eligible for an email account, however can only register once you receive a NetID and password. In most cases, your NetID and password are automatically assigned to you as soon as you are accepted by the admissions office. You may check to see if you have a NetID by going to the people search website and searching for yourself.
• Staff / Faculty - All faculty and staff are eligible for an email account once they begin working for the university. However, it may take up to the time you receive your first paycheck before your are registered in our systems. You can check to see whether you have been entered into OIT's database by going to the people search webpage and searching for yourself. If your listing appears, then you are ready to register for an account. If you are unable to wait for your account, you can have the setup rushed by clicking here.
• Student Organizations - All organizations that are registered with the university are eligible for one email account. To set up this account, please contact UT's Division of Student Affairs.
• Retired Staff / Faculty - All staff and faculty that have worked for the university for ten or more years and have retiree status are eligible to keep their email account after leaving the university. To retain your e-mail account, please contact the Office of Benefits and Retirement Services, 115 Conference Center Bldg., 37996-4115 or 865-974-4341.
• Other - Individuals not directly associated with the university are also eligible for an email account. This account however, requires a departmental sponsorship. If you fall under this category, please contact the department that will be sponsoring you and have them click here to download the appropriate form. Once they have filled out and forwarded the form to our offices, you will be entered in to our database

Registering Your Account

Once you have determined if you are eligible for an email account and made sure that you are in the LDAP database, you are ready to register for an email account. Click here to go to the account registration website. This site will prompt you for your NetID and password. If you are unsure of what your either of these items is, please click here.

Accessing Your Email

Once your account has been set up, you have several options as to how you can access your email. The university automatically provides you with access to your email through our web based mailing program, Webmail. However, Webmail may not suite your needs, and you may want to consider using a different email client. We have assembled this section of the page to help facilitate you in setting up several of the popular email clients available on the web. If your mail client is not listed, our mail servers probably still support your client, but our technicians may not be able to help you if trouble should ever arise.

We have assembled a list of instructions below. If your client is not listed, your general settings for all IMAP-capable clients are:
Incoming mail: imap.utk.edu
Outgoing mail: smtp.utk.edu
The incoming server supports IMAP over a secure connection (IMAPS).

For detailed instructions, please select a client:

• Mozilla Thunderbird
• Eudora
• Microsoft Outlook Express
• Microsoft Outlook 2003
• Netscape Mail 4.x
• Netscape Mail 7.x
• Webmail
• Pine

Advanced Topics

If you want more from your email, you've come to the right place. OIT offers several advanced features that make email easier and more powerful. Click on one of the below links to learn more about a particular topic.

• Secure your email using SSL
• IMAP versus POP: which should I choose?
• Staying under Quota
• Using email aliases
• Managing Your Account
• Setting up an email list