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OIT HelpDesk - Knowledgebase / Software/Applications/Clients / Blackboard / Online@UT / Instructor FAQ / I've forgotten my password for Blackboard. What do I need to do?

I've forgotten my password for Blackboard. What do I need to do?
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While some password services are available via OIT's password management site, for most others you will need to call the OIT Help Desk at (865) 974-9900 or use the OIT online contact form.
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document I am an instructor. What do I need to access Blackboard? What are the recommended system requirements?
document As an instructor, how do my courses get into Blackboard? When will they appear?
document When do students see courses in Blackboard? Why can't they see my class?
document I'm teaching a cross-listed course or multiple sections of the same class. In Blackboard, can I combine multiple sections into a single course site so I only have to work in one course site?
document How long do courses from previous semesters stay in Blackboard?
document Who is responsible for adding students to my courses in Blackboard?
document How can I add another instructor or a TA to my course site in Blackboard?
document I can't find anything in Online@UT/Blackboard because of all these old courses! What can I do to clean out my course list?
document As an instructor, how do I reuse the materials in my Blackboard course?
document In Blackboard, what's the difference between the "Archive Course" and "Export Course" options?
document As an instructor, can I rename my course in Blackboard?
document Why is there no "Reply" button on my class Discussion Board's threads in Blackboard?
document What is a "Course Cartridge" in Blackboard and how do I use it?
document I have created a test in the Test Manager in Blackboard, but the students cannot see it. Do I need to do something?
document In Blackboard, what is this "Hide the score of the test in the Gradebook" option I see when I deploy a test, and when should I use it?
document In Blackboard, what is the symbol that looks like a head with a line though it next to some of my students' names?
document In Blackboard, how do I access student homepages in my course sites?
document Why aren't students receiving email I send through Blackboard?
document What information is stored and displayed about me in Blackboard?
document Can I change my name in Blackboard?
document Can I change my email address in Blackboard?
document Is there a manual for Blackboard?
document As an instructor, can I get training for Blackboard?
document In Blackboard, I'm having difficulty using the Wimba Voice Tools. What can I do?
document I created a profile in the Staff Information tool, but nothing is showing to students. What do I need to do?
document I copied my materials from an old course site, but my Assignments didn't copy. Where are they?
document I saved a post I was working on in the Discussion Board, and now I can't find it. Where did it go?
document I posted an announcement, but my students didn't get an email letting them know about it. Did I do something wrong?
document I'm trying to drop a grade using the Total column in the Grade Center, but it's not working. What do I need to do?
document I'm trying to give students extra credit in the Grade Center, but it doesn't work. What do I need to do?
document I have two students in my class with the same last name and they aren't sorting correctly in the Grade Center. What's going on?
document What does the red 'X' next to my student's name mean?
document What are the acceptable file formats for uploading grades to the Grade Center?
document How do I access my Blackboard courses after receiving my UT NetID?
document How do I manage the menu buttons in my course site?
document How do I add a folder to my Staff Information page in my Blackboard course?
document How do I add a thread to a forum in my course site?
document How do I post a reply to a thread on my Discussion Board?
document Can students add Forums to a Discussion Board in my course site?
document I'd like to archive my Discussion Board. Can I do that?
document I heard I could change the thread status in the Discussion Board? How can I and why would I do that?
document I'd like to modify and/or remove a Forum in my Discussion Board. How can I do that?
document Can you tell me more about student photos and privacy concerns?
document How do I copy a Forum in my Discussion Board?
document How do I create a Forum in a Discussion Board?
document I didn't know I could set up grading privileges for my Discussion Board. How would I do that?
document What is the difference between 'Grade Forum' and 'Grade Threads'?
document I've set up grading privileges for my Discussion Board. Now, how do I actually assign a grade?
document How do I rate a post in a forum in my Discussion Board?
document How do I add an event or item to my Blackboard Calendar?
document How do I add a discussion board to a content area in my course site?
document How do I add, modify, or remove Announcements in my course site?
document How do I add/change my Course Banner (the image on the announcement page)?
document Can you tell me how to change the course calendar view in my course site?
document Which operating systems and browsers are compatible with Blackboard?
document I am experiencing weird browser problems. Do you know what's going on?
document I want my student groups to collaborate on a project. Do you have suggestions?
document How do I remove an instructor or a TA from my course site in Blackboard?
document What's the difference between the Smart Text, Plain Text, and HTML options?
document How is access to my course site controlled and what are roles?
document Can I change how my Blackboard course menu looks?
document Do I have control over enrolling and removing users from my Blackboard course?
document How do I access a list of users in my Blackboard course?
document How do I protect my personal information in Blackboard?
document Can I let guest users see my Blackboard course site?
document How do I view recordings from a Blackboard Virtual Classroom session?
document I'd like to see the performance level of my users on the class discussion board, but I'm not sure how. Can you help?
document How do I view the adaptive release map by user in my Blackboard course?
document How do I use Review Status to manage a content item in a Blackboard course?
document How do I check my students' progress on items enabled with review status?
document What is the difference between adding a file to the Digital Dropbox and sending a file from the Digital Dropbox in Blackboard?
document I have a quiz set to available in my Blackboard course, but my students cannot access it. How can I fix this?
document If I wanted to categorize my Blackboard course, how would I do that?
document I'd like to change the main entry page on my Blackboard course. Can I do that?
document How do I modify user roles in my Blackboard course?
document How do I export or archive my Blackboard course?
document How do I create groups in my Blackboard course?
document How do I modify a group in my Blackboard course?
document How do I modify my Blackboard staff profile?
document How do I recycle all my Blackboard course content?
document I have several forums in my discussion board. How do I search them to find what I need?
document I'd like to create a new collaboration session in my Blackboard course. Can you tell me how to do that?
document How do I join and/or end a collaboration session in my course site?
document How do I record and then view a Virtual Classroom session in my course site?
document How do I manage and/or remove a Collaboration Session in my course site?
document Is there any way to access e-mails that I have sent from my Blackboard course?
document How do I send email through the Grade Center in my course?
document I'm an instructor; can you explain the email options in my Blackboard course site?
document How do I view a student's overall grades in my Blackboard course site?
document I'd like to add materials to a content area. What are my options and how do I do this?
document How do I add an assignment to a content area in my course site?
document How do I add a chat session to a content area in my course site?
document Can I add a link to my course group(s) from a content area?
document Can I add a link to a specific course tool in a content area?
document How do I add an External Link to my course menu?
document How do I copy a content item in my course site?
document I'd like to download files from my Digital Dropbox to my own computer. How is that done?
document How do I enable or disable tool links or content areas in my Blackboard course?
document How do I view and grade submitted assignments?
document How do I manage or modify content items in my Blackboard course?
document How do I manage the Tool Panel in my course site?
document How do I send files to students using the Digital Dropbox in my course site?
document How do I set tool availability in my Blackboard course?
document How do I upload a web page or a set of linked web pages into my course so that they display correctly?
document How do I set the duration of availability for my Blackboard course?
document What do the different symbols in the Grade Center mean?
document How do I modify a post in a forum in my Blackboard course?
document How do I remove a task from my course site?
document How do I remove a content item from my Blackboard course site?
document How do I remove groups from my Blackboard course?
document How do I remove a staff profile from my Blackboard course?
document How do I remove files from the Digital Dropbox in my Blackboard course?
document I'd like to manage a Forum in my Discussion Board. How can I do that?
document How do I remove a post from a forum in my course site?
document How do I use Adaptive Release to manage a content item in my Blackboard course?
document Can I display copyright protected materials in my online course in Blackboard?
document Can I add non-UT users to my Blackboard course?
document When I log on to Blackboard and try to access my courses, my course does not appear or I receive a "You are not currently enrolled in any available courses in the Blackboard system" error message. What is wrong and what should I do?
document When I send email through Blackboard, there is an option to receive a Return Receipt. What is a Return Receipt and why would I want one?
document What happens if the Quiz Timer doesn't appear at the bottom of the screen in the status bar?
document I keep getting an error message when I try to upload a file to my Blackboard course. How do I fix this?
document What are the uses of the Assignments tool in Blackboard?
document How do I add a Calculated Column to my Grade Center?
document How do I add a Grade Column to my Grade Center?
document What do the symbols and icons in the Grade Center mean?
document How do I change a score's display options in the Grade Center?
document How do I create grading periods in my Grade Center?
document How do I modify a grading period in my Grade Center?
document How would I remove a grading period from my Grade Center?
document What is a grading schema and how would I add one to my Grade Center?
document Is there anything else I can do with my Grade Center's grading schema?
document I've heard talk of Smart Views in my Grade Center. Can you clarify what this means?
document How do I download my Grade Center from my Blackboard course into Excel format?
document How do I check the history of my student's grades?
document How do I filter large Grade Center displays?
document How do I hide a column in my Grade Center?
document How do I modify the column information in the Grade Center?
document How do I view Column Statistics in the Grade Center?
document Is there a way to view column information in my Grade Center?
document Can I view attempt statistics in the Grade Center?
document How do I generate reports from the Grade Center?
document I'd like to organize the columns in my Grade Center. Is there a way to do this?
document Some of my students are showing up in my Grade Center, while others are not. What's going on?
document What is Statistics Tracking and why would I use it?
document How do I open my tab-delimited Grade Center file in Excel?
document How do I add, modify, or remove a category in the Grade Center?
document How do I modify an individual column's category in the Grade Center?
document Now that I've downloaded and opened the Excel spreadsheet from my Grade Center, how do I edit it?
document I'd like to save my grade spreadsheet as a regular Excel file. Can you walk me through that?
document How would I save my grade spreadsheet as a tab-delimited text file for uploading back to my Grade Center?
document I'm ready to upload my spreadsheet back into the Grade Center. How do I do this?
document Why would I want to create question pools in my Blackboard course site?
document I would like to create a question pool in my course site. How would I do that?
document How do I create a test in my Blackboard course site?
document How do I use existing assessments to create a Question Pool?
document Now that I've created a test/survey, how do I make it available to my students?
document How would I export or import question pools in my Blackboard course site?
document How do I create a survey in my Blackboard course site?
document How do I export or import a test from within my course site?
document How do I export or import a survey from within my course site?
document How do I remove surveys from my course site?
document How do I remove a test from my course site?
document How do I add true/false questions to tests, surveys, and question pools in Blackboard?
document How do I add multiple choice questions to tests, surveys, and question pools in my Blackboard course?
document How do I add fill in the blank questions to tests, surveys and question pools in my Blackboard course?
document How do I add multiple answer questions to tests, surveys, and question pools in my Blackboard course?
document How do I add matching questions to tests, surveys and question pools in my Blackboard course?
document How do I add ordering questions to tests, surveys and question pools in my Blackboard course?
document How do I add essay questions to tests, surveys and question pools in my Blackboard course?
document How do I add calculated formula questions to tests, surveys, or question pools in my Blackboard course?
document How do I add calculated numeric questions to tests, surveys or question pools in my Blackboard course?
document How do I add file response questions to a test or question pool in my Blackboard course?
document How do I add hot spot questions to tests, surveys and question pools in my Blackboard course?
document How do I add fill in multiple blanks questions to tests, surveys or question pools in my Blackboard course?
document How do I add jumbled sentence questions to tests, surveys and question pools in my Blackboard course?
document How do I add opinion scale/Likert questions to tests, surveys, and question pools in my Blackboard course?
document How do I add short answer questions to tests, surveys and question pools in my Blackboard course?
document How do I add either/or questions to tests, surveys and question pools in my Blackboard course?
document How do I add quiz bowl questions to tests, surveys and question pools in my Blackboard course?
document How do I add random block questions to tests in my course site?
document How do I allow students to take an assessment multiple times?
document How do I clear a test or survey attempt in my course site?
document How do I extend quiz/test access to some students, but not all of them?
document How do I play Mediasite files from my Blackboard course site?
document How do I download survey results in my Blackboard course?
document How do I download test results from the Grade Center?
document How do I manage multiple test attempts in my Blackboard course?
document How do I grade an individual student's test attempt in my Blackboard course?
document How do I modify an existing assessment question in Blackboard?
document How do I modify an existing test in my Blackboard course?
document What is the recommended time limit for a Blackboard assessment?
document How do I reorder questions on a test, survey, or question pool in Blackboard?
document How do I remove an existing question from a test, survey, or question pool in Blackboard?
document Why am I unable to modify or remove questions in a quiz pool?
document How do I view overall statistics for survey and quiz results in the Grade Center?
document How do I view assessment results in the Grade Center?
document How can I tell if I have Java installed?
document Which clicker are we using at UT Knoxville?
document What steps do I need to take to use clickers in my class?
document How do I view grade entries by user in Blackboard?
document How do I reset a quiz or test attempt in my Blackboard Grade Center?
document How do I remove existing question pools from my Blackboard course?
document How do I modify existing surveys in my Blackboard course?


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