ERA Setup Instructions for Mac OS X 10.1 or Above |
If you have any questions about installing and configuring your dial up connection, please contact our technical support line at (865) 974-9900. You may also contact us by HelpDesk Online Contact Form.
| NOTE: Your NetID and password are automatically assigned to you as an affiliate of the University of Tennessee. By default, the password is the first two letters of your birth month (lower case), the last two digits of your birth year, and the last four digits of your UT ID number. For example, a birth date of December 2, 1967 and a corresponding UT ID number of 333-44-5555 would yield a password of de675555. However, if you use a different password for WebMail, you will use that password instead of the default. |
The following are the Minimum and Recommended System Requirements needed by Mac OS X 10.1 and above to effectively use your Enhanced Remote Access account.
Minimum System Requirements
- Above Mac OS X 10.1
- 128 MB RAM
- 50 MB of available hard drive space
- CD-ROM Drive
Recommended System Requirements
- Mac OS X 10.1 or above
- 128 MB RAM
- 100 MB of available hard drive space
- 12x CD-ROM Drive
Step 1: Install the CommSuite Installer Package
- Please make sure your computer is turned on and that your modem is connected to the telephone jack on the wall with a standard telephone cable.
- Put the CommSuite CD, version 6, into your CD-ROM drive (This is the CD you received with these instructions from the OIT Computer Support Service Center located in the Commons on the second floor of Hodges Library).
- Double click on the CommSuite CD icon.
- You will then see the screen, which asks you to choose which type of Operating System you are running. Choose the folder labeled Mac OS X.
- When you open the Mac OS X folder, there will be a package called CommSuiteInstaller.pkg. Double click on the CommSuiteInstaller.pkg.
- You will then see the screen below. This will ask you to enter an administrator password. Click on the lock to enter in your administrator password for the computer to continue the installation.
- Next will be a series of screens relaying information on the programs you are about to install. Please look over the ReadMe information, and click Continue when you are done reading.
- After finishing the ReadMe section, you will then be prompted to choose a destination where the package file will be installed. For most computers the destination will be Macintosh hard drive. Click on the hard drive icon and click Continue.
- Click the Install button on the next screen to begin installation.
- Once installation is complete, you will need to reboot your machine. To reboot, simply click the Reboot button.
Step 2: Install the CommSuite Setup
- After rebooting the machine, you must complete step two of the installation. Click on your finder icon in the dock. When the finder opens, click on the Macintosh hard drive icon.
- Open the Applications folder by double clicking.
- In the applications folder, look for a program called CommSuite Setup. When you find this icon, double click to start the second step.
- When the next windows opens, you might see a screen open about MSM IP Setup updater. Choose No if the screen appears.
- At the next screen enter your NetID and password in the fields given. If you have call waiting, you may choose to disable it by clicking on the Location Dialing Options.
- When you have entered in your information, click on the lock in the bottom left hand corner to authenticate the user. Enter in your administrative id and password to continue your installation.
- Your system preferences must be closed to complete the installation. Once the install is completed, please click finished.
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