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OIT HelpDesk

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OIT HelpDesk - Knowledgebase / Account Admin/Access Control /
Name:
Net ID*:
Email:
Phone:
* Comment:
(Use BBcode - No HTML)
*If you do not have a Net ID or do not know your Net ID, please enter guestmail in the Net ID field.
**Because we will correspond with you via email, please use an email address that you can access.


How do I change the password for my OIT accounts?
First time users can setup their NetID/Tmail/Active Directory password online.
2.     Click on the NetID/Tmail/AD Password link.
3.     Choose the First Time Password Setup link.
4.     Enter your NetID, your UT ID Number*, your birthdate, and click continue.
5.     You will be prompted to enter a new password.
For some applications, your new password may take up to 15 minutes to take effect.
*Your UT ID Number can be one of 3 numbers.  Any of these numbers should work to use this tool.  The numbers are (1) your Student ID Number which begins with a 000, (2) your Employee ID number, i.e. 123456, or (3) the last 4 digits of your Social Security Number.

If you know your current password and your computer authenticates on the UTK Active Directory domain, follow the directions below.
  1. From your computer, hold the Ctrl-Alt-Delete buttons
  2. Choose the option to Change Your Password
  3. Follow the directions to change the UTK password

For some applications, your new password may take up to 15 minutes to take effect.
If you know your current password, follow the directions below to change it online.
1.     Go to https://ds.utk.edu/passwords 
2.     Click on the NetID/Tmail/AD Password link.
3.     Choose the Change Password.
4.     Enter your NetID, your current password and click Continue.
5.     Enter your new password twice and click Continue.
For some applications, your new password may take up to 15 minutes to take effect.
If you have forgotten your NetID/Tmail/Active Directory password, or if it has expired, you have 3 options.  Please see the article "I've forgotten one of my passwords" for details.
UNIX Account
Your initial UNIX account password is setup when you register your account online.  The password will be set to the same as your NetID password.
If you know your current UNIX password, follow the directions below to change it online.
2.     Choose UNIX Password.
3.     Click on Change Password.
4.     Enter your UNIX username, Old password (current),  New password (twice), and click on Change.
Your new password will take up to 15 minutes to take effect.
If your UNIX password is forgotten or expired, you will need to visit the OIT Service Center in the Commons to have the password reset. Photo ID is required.
 PLEASE NOTE: Changing your password can affect many services. Please read below for more information.
  • Your e-mail client: You must close your email client (Outlook, ActiveSync, OWA, etc.) before changing your password. If you fail to do this step, your account could be locked out. Once you have successfully changed your password, wait ten minutes for your new password to take effect before attempting to log back into your email account using your new password.
  • Your workstation: If you use the UTK-DS Active Directory (AD) to authenticate to your computer or are in an OIT lab, you will need to log out of the computer and log back in after you change your password.  (If your computer authenticates on the UTK Active Directory, please see the instructions above).
  • Saved passwords: Some people like to save their passwords into certain applications so they do not have to enter their password every time they choose to login to that application. If you have saved your password within an application, be sure to change the saved password.
  • OIT Lab computers: If you are using an OIT lab computer to change your password, you will need to log out of the computer and log back in using the new password.
 


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