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The University of Tennessee

OIT HelpDesk

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OIT HelpDesk - Knowledgebase / Connectivity / Remote Access /
Name:
Net ID*:
Email:
Phone:
* Comment:
(Use BBcode - No HTML)
*If you do not have a Net ID or do not know your Net ID, please enter guestmail in the Net ID field.
**Because we will correspond with you via email, please use an email address that you can access.


I keep on getting an error 691. What should I do?

As the computer suggests, you need to check your username and password for errors and try again. A common error that might be causing this problem is the caps lock function is enabled. Check the top right corner of your keyboard to make sure that the caps lock light is not lit. If it is, push the caps lock button, located on the left hand side of your keyboard. Another problem might be that your NetID password is too long. If the password is more than "8" characters, it will not work. If you are confident that your password is correct, click here to go to the OIT account management tool where you can change your password.



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