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How fast is an ERA account?
Our modem pool supports 56k analog modem connections and 128k ISDN connections.
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What do I need to set up my ERA account?
to visit our minimum requirements page.
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Do you support ISDN?
Yes. We do support both 64k and 128k ISDN access. However, if you choose to use a 128k connection, there is an additional surcharge. to view our...
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ERA and ISDN Pricelist for Students
This pricing is valid for UT Students. Prices are subject to change.
Dial-up 64K: $7.83/month
ISDN 128K:
ISDN users will need to purchase...
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What telephone number do I need to use to connect to the ERA modem pool?
The modem pool telephone number is 9-GO-VOLS (946-8657.)
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I keep on getting an error 691. What should I do?
As the computer suggests, you need to check your username and password for errors and try again. A common error that might be causing this problem...
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My computer just won't connect. It keeps on giving me an error 629 or 678.
Unfortunately, there is no easy diagnosis for this error message. However, there are several things that you can try which might alleviate this...
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I'm only able to view websites within the UTK domain. What should I do?
You will need to pick up an updated copy of the Commsuite CD, available at the Walk-In HelpDesk in the Commons at Hodges Library.
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My connection keeps on breaking when I get a call. I have call waiting.
You can disable call waiting by placing "*70," before the ERA telephone number.
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Can I pay my bill online?
Yes, you can. Visit .
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