No outstanding issues with IT services are known at this time. Visit the IT Traffic Center for more information.

OIT Support Lines 8:00AM - 5:00PM Monday-Friday
Phone: (865) 974-9900
Walk-in Consulting in The Commons - Helpdesk Contact Form

News & Current Events

Students with SIMS Accounts
Wed Apr 16 17:39:19 2008

The plan for retiring SIMS is to migrate everyone to Exchange. Our goal is to move all student accounts to Exchange before Summer semester and to disable the SIMS accounts. OIT needs to make this migration now because hardware and software on SIMS is starting to fail and we want to avoid serious problems.
MORE

Recent e-mail scams
Thu Jan 17 16:35:27 2008

To: UT Knoxville Area Faculty, Staff and Students
From: Information Security Officer Robert Ridenour
Subject: Recent e-mail scams

UT Knoxville Area faculty, staff and students have been the target of two e-mail scams this week. Both e-mails attempt to appear as official university communication from the Office of Information Technology and request that the user to reply with their e-mail password. In one case, the e-mail requests the user's date of birth and office location as well.

Please do not respond to these requests. MORE

E-mail Security Alert!
Sat Jan 12 17:04:09 2008

Folks,

We're getting reports of a targeted phishing email that may have been sent to a large number of utk.edu addresses. It requests email account name and password. We've received about 8 complaints today. See below for one such example.

None of the examples contained the full header information, which I've requested from the senders but haven't received yet. If anyone has received one of these, would you please forward the full headers to me? I'd also ask that you send out an email to folks in your group or department reminding them that this is a hoax.

John

--
John Quigley

Security Infrastructure Team Lead
Information Security Office
University of Tennessee

jquigley@tennessee.edu
(865) 974-1591

UT Closed Dec 24th through Dec 28th
Wed Dec 19 09:03:47 2007

UT will be closed for the Christmas holiday, Monday, Dec. 24 through Friday, Dec. 28.

5 Minute Network Loss
Tue Nov 13 13:09:33 2007

An unexpected reboot of one of the core routers caused network loss to about half the campus for about 5 minutes today. A trouble ticket has been opened with Cisco Systems.

At this time, network access to these buildings has been restored.

Upcoming Infrastructure Outage/Serious Problem
Tue Nov 13 13:05:35 2007

In order to perform a network upgrade, network connectivity between the Middlebrook Warehouse and the rest of campus (as well as the Internet) will be down between 7:00 AM and 8:00 AM Tuesday, November 20, 2007.

Upon completion of the upgrade, bandwidth from the warehouse to campus will be upgraded from 4.632 megabits per second to 100 megabits per second.

Please call the Help Desk at 974-9900 if you encounter problems after this upgrade.

Message of The Day Archive