OIT Walk-In Support in the Commons

In addition to the Telephone HelpDesk, OIT also offers face-to-face IT support at the Commons in Hodges Library, including OIT HelpDesk Support and Student Computer Support.

OIT Walk-In HelpDesk Support

The OIT Walk-In HelpDesk is available to answer questions or troubleshoot problems for many OIT resources:

• Get help with OIT Applications such as Blackboard, CPO, and Tmail
• Questions about your UT issued password(s)

The OIT Walk-In HelpDesk is open the following hours, excluding University holidays and administrative closings. Please note hours of operation might be different between semesters.

• Monday - Thursday 9am - 9pm
• Friday 9am - 4pm
• Sunday 4pm - 9pm

OIT Student Computer Support

Students may obtain free computer support in the Commons funded by the Student Technology Fee. Students can bring their computer (desktop or notebook) to the Commons and receive assistance...

• Installing software
• Reloading an Operating System
• Removing spyware and viruses
• Removing unwanted software
• Installing Ethernet or wireless cards
• Troubleshoot network problems

The Computer Support Service Center is located in Commons South alongside the walk-in HelpDesk and is open Monday-Friday, 9 a.m. to 4 p.m*.

*Please note: OIT services are closed during University holidays and administrative closings. Also, Walk-In hours of operation may be different between semesters.