865-974-9900
help.utk.edu
help.utk.edu
No outstanding issues with IT services are known at this time. Visit the IT Traffic Center for more information.
OIT HelpDesk
Welcome to the OIT HelpDesk website. The OIT HelpDesk is the first point of contact for many IT applications and services at the University of Tennessee Knoxville. We use the Remedy Action Request System to track Help Requests and to route problems to the appropriate IT support groups when necessary. We strive to resolve all IT issues in a timely manner.
Contacting the HelpDesk
There are multiple ways to get technical assistance from the OIT HelpDesk:
- Call the Telephone HelpDesk at (865) 974-9900.
- Visit the Walk-In HelpDesk in Hodges Library 2nd floor for Face-to-Face IT Support Monday - Thursday 9 a.m. - 9 p.m., Friday 9 a.m. - 4 p.m., Sunday 4 p.m. - 9 p.m.
- Submit a Help Request via the web at http://contact.helpdesk.utk.edu/
- Research your problem online using the HelpDesk Knowledgebase
Search the OIT HelpDesk
HelpDesk Announcements
New Wireless Networks are Available, Nomad to be Retired!December 16, 2009
Start using the new wireless networks now to avoid a disruption in your wireless service!
On February 3rd, OIT will retire the legacy wireless ...
Read more
Contact the OIT HelpDesk
You may contact us in one of four ways
Telephone HelpDesk:(865) 974-9900
Walk-In HelpDesk:Commons South,
2nd Fl. Hodges
M-Th 9-9, F 9-4,
Sun 4-9
Helpdesk Contact Form:
HelpDesk Contact Form
Student Computer Support Service Center:Commons South,
2nd Fl. Hodges
Open M-F 9-4