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OIT HelpDesk
Welcome to the OIT HelpDesk website. The OIT HelpDesk is the first point of contact for many IT applications and services at the University of Tennessee Knoxville. We use the Remedy Action Request System to track Help Requests and to route problems to the appropriate IT support groups when necessary. We strive to resolve all IT issues in a timely manner.
Contacting the HelpDesk
There are multiple ways to get technical assistance from the OIT HelpDesk:
- Call the OIT Telephone HelpDesk at (865) 974-9900 Monday - Friday 8 a.m. to 5 p.m.
- Visit OIT Walk-In Support in the Commons in Hodges Library 2nd floor for Face-to-Face IT Support Monday - Thursday 9 a.m. - 9 p.m., Friday 9 a.m. - 4 p.m., Sunday 4 p.m. - 9 p.m.
- Submit a Help Request via the web at http://contact.helpdesk.utk.edu/
- Research your problem online using the HelpDesk Knowledgebase
Search the HelpDesk Site
HelpDesk Announcements
Student Assistant Position AvailableJanuary 4, 2008
The OIT HelpDesk is now hiring undergraduate Student Assistants.
Applicants should be self-motivated, possess good customer service and ...
Read more
Contact the HelpDesk
You may contact us in one of four ways
OIT HelpDesk:(865) 974-9900
Open M-F 8-5
OIT Computer Support Service Center:
Commons South, 2nd Fl. Hodges
Open M-F 9-4
Walk-In HelpDesk:
Commons South, 2nd Fl. Hodges
M-Th 9-9, F 9-4, Sun 4-9
Online Email Form:
HelpDesk Contact Form