OIT Support Lines 8:00
AM - 5:00
PM Monday-Friday
Phone: (865) 974-9900
Walk-in Consulting in
The Commons -
Helpdesk Contact Form
Vendor Contact Information
| Manufacturer |
Contractor / Contract No. |
P/O No. |
Contact Information |
|---|
| Apple |
UT Computer Store
4600000677 |
N/A |
| Primary Contact: Laura Lundell, Manager |
| Voice: 865-974-2930 |
| FAX: 865-974-3668 |
| email: uccs@tennessee.edu |
| Alternate Contact: Darren Gilbert, Apple Certified Technician |
| Voice: 865-974-5700 |
| email: uccs-repairs@utk.edu |
|
| Dell Computer |
Dell Computer
4600001657 |
6500000262 |
| Primary Contact: Cassandra Busay |
| Voice: 800-274-7799 x72-43562 |
| FAX: 512-283-3632 |
| email: Cassandra_Busay@dell.com |
| Account Executive: Phil Owens |
| Voice: 615-773-2483 |
| Voice: 615-438-4614 (cell) |
| email: Phil_Owens@dell.com |
Customer Support (RMA's, etc):
Voice: 800-274-7799 x726-6409
On-line E-care Request: http://www.dell.com/public-ecare |
Technical Support/Warranty Repair Service:
Optiplex Support: 800-274-7799 x726-9077
Portables Support: 800-274-7799 x726-9080
Server Support: 800-274-7799 x726-7304
Workstation Spt: 800-274-7799 x726-9222
|
|
| Epson Projectors |
Compview Resources
4600001904 |
6500000278 |
| Primary Contact: Jessica Moretti |
| Voice: 877-297-2076 |
| FAX: 503-626-8439 |
| email: Jessica Moretti |
|
| Gateway |
Gateway
4600001656 |
6500000254 |
| Primary Contact: Jamie Stoltze |
| Voice: 800-846-2030 ext 27735 |
| FAX: 605-232-8334 |
| email: jamie.stoltze@MpcCorp.com |
| Field Account Executive: Cindy Ernspiker |
| Voice: 502-643-4769 |
| FAX: TBD |
| email: cynthia.ernspiker@MpcCorp.com |
| UT Gateway Technical Support Group |
| Dial: 888-888-2040 |
| Input UT PIN #: 60390 |
| Dedicated TSAM Leader for UT: Woodfin Lewis |
|
| Hewlett-Packard |
Pomeroy Computer Resources
4600001655 |
6500000232 |
| Primary Contact: Alisa Jordan |
| Voice: 865-693-8225 x5242 |
| Fax: 865-693-3050 |
| Email: ajordan@pomeroy.com |
| Account Executive: Jeff Dunn |
| Voice: 865-693-8225 x5230 |
| Email: jdunn@pomeroy.com |
|
APC
(Uninteruptible Power Systems) |
Pomeroy Computer Resources
4600001963 |
6500000346 |
| Contacts: See Pomeroy above |
|
| Smart Board Products |
Multi-Media Solutions
4600001901 |
6500000270 |
| Primary Contact: April Roberts |
| Voice: 865-681-2575 |
| FAX: 865-681-2574 |
| email: aroberts@m-media.com |
| Alternate Contact: Mike White |
| Voice: 865-681-2575 |
| FAX: 865-681-2574 |
| email: mwhite@m-media.com |
|
| Sun Microsystems |
Sun Microsystems
4600000632 |
6500000265 |
|
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