OIT Support Lines 8:00AM - 5:00PM Monday-Friday
Phone: (865) 974-9900
Walk-in Consulting in The Commons - Helpdesk Contact Form
How to Order Computer Equipment
How to Place An Order
All Dell orders must now be created and submitted on-line at the Dell Premier web site. For all other orders use the on-line Hardware Order Request Form to create a printable order form which you will be able to use to submit your order. NOTE: the on-line order form does not e-mail your order to the contractor; it generates an order form which you must print using the print option of your web browser. Complete instructions for filling out the Hardware Order Request Form are available on-line.
All orders except Dell must be FAXED to 974-2050 for signature authority verification and must include your order form, quote(s) and any other pertinent information relating to your order.
Upon receipt of your order, the departmental contact will be sent an e-mail (or fax, if e-mail is unavailable) notifying him or her that the order has been received and is being processed. If the contact person does not receive this e-mail (or fax, if e-mail is unavailable) within twenty-four hours of faxing their order, then contact the OIT Business Office at 974-9456 to investigate whether your order was received. Ordinarily orders are forwarded to the contractor within four working hours. The departmental contact will be notified of any errors in the order, and such errors will be corrected before the order is forwarded to the contractor. Do not fax orders directly to the contractor. This will result in your order being delayed as the contractor will return the order for signature authority verification before processing it.
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