OIT Support Lines 8:00AM - 5:00PM Monday-Friday
Phone: (865) 974-9900
Walk-in Consulting in The Commons - Helpdesk Contact Form
How to Order Computer Equipment
What Happens After You Place An Order
Dell, Gateway, Pomeroy (Hewlett-Packard), and Sun Microsystems will confirm the order by e-mail or fax within three business days of receipt of the order. This confirmation letter will:
- Supply the ordering department with a unique Order Number for tracking purposes;
- Indicate if any of the equipment on the order has been discontinued or is otherwise unavailable;
- Suggest a substitution for any discontinued item, which will require the approval of the ordering department;
- Indicate delivery times in excess of thirty days, which will require the approval of the ordering department;
- Allow the ordering department to contact the contractor regarding order status, cancellation and substitutions;
Apple Computers (University Center Computer Store) does not send confirmation letters upon receipt of departmental orders. Therefore, departments wishing to inquire about orders placed for Apple equipment should contact the University Center Computer Store directly at (865) 974-2930.
The contractor will ship the equipment to the "Ship To" address indicated on the order form. It is the responsibility of the ordering department to ensure that all items are delivered in good condition.
The invoice will be sent to the "Bill To" address provided on the order form. It is the responsibility of the ordering department to ensure that all invoices are paid in a timely fashion. Failure to do so may result in delays on future orders for computer equipment.
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