Changing Email Routing
IMPORTANT NOTES:
- If you change your email routing temporarily, you are responsible for changing it back.
- Changing your routing in this manner does not affect Exchange-to-Exchange email. Any email sent from another Exchange user will still be delivered to your Exchange account. To make certain that all of your mail is delivered to your new address, you should also forward that Exchange mail. Visit the Tmail Account Management page and choose "Manage your Exchange Account" to set up forwarding.
- If you change your email routing to something other than Exchange, your email will not be copied to your Exchange account. If you later decide to change your email routing back to Exchange, you must manually move any email delivered to your non-Exchange account over to your Exchange account if you wish to have it there.
- Changing mail routing will only affect new mail that is delivered after your routing is changed. It will not affect mail already received in your Exchange account.
- If you have any problems or questions about email routing, please Contact the HelpDesk.
To change your email routing, do the following:
- Go to the UTK Directory Services webpage. From the top of the left-hand column, choose Login.
- Enter your NetID and NetID Password. Click Continue. If you have trouble logging in, Contact the HelpDesk.
- After logging in, choose Change Mail Address from the left-hand column.
- Change the Route mail to: field.
- To route your mail to Exchange, use yournetid@mail.tennessee.edu
- To route your mail to Webmail/SIMS, use yournetid@mail.utk.edu
- To route your mail to any other email address, use that email address (e.g. john.doe@gmail.com)
- After changing your routing, you will receive a message that indicates that the change was successful.
