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The University of Tennessee

Office of Information Technology

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There are currently no active Email issues. If you experience a problem, Report the Problem online or at 974-9900.

No Email news posted within the last 72 hours. See the IT Traffic Report Archives for all past messages.
  Past Traffic Reports This list includes all new messages within the last 72 hours. For previous messages, please see the IT Traffic Report Archives.
redlight-sm.jpg Report a Problem If you are currently experiencing a problem, please Report Your Problem to the OIT HelpDesk online or by calling 974-9900.

 

Sunday
08/31/2008
12:01 AM
OIT will be using the regularly scheduled maintenance window starting Sunday morning, 8/31/2008, at 12:00am. Estimated maintenance period is up to 4 hours. During the maintenance window, Exchange will periodically be unavailable as servers are rebooted after applying security updates. If you have any questions or concerns about this outage, please contact the OIT Helpdesk at 4-9900.

 

Email News Bulletin

Email Stats Updated
Posted: Wednesday, August 20th, 2008

Statistics from the new email firewall servers are now available.

Please note that, because the new ProofPoint servers filter first at the connection level, then check individual emails, these stats are not directly comparable to the old stats.

When reading the new stats, keep in mind that first connections are filtered and connections from known bad sources are dropped (see the "Connections Processed" graph). Also consider that each such blocked connection could have generated multiple unwanted emails (spam, viruses, etc.), so where the old statistics would have counted each email individually as "blocked" emails, in the new stats individual emails are not counted for the blocked connections. After connections are filtered, individual emails sent through allowed connections are checked and the stats for these are reflected in the "Emails Checked" graphs.

More Information...

Past News Bulletins

For previous News Bulletins, please see the IT News Bulletin Archives.

 

Training Opportunities

Training for Staff & Faculty

OIT provides free weekly training classes for Staff and Faculty in the basics and advanced topics using Outlook. Register online or print the detailed handouts used in the classes.

Please visit OIT Exchange Email Training for online registration and more information.

Training for Students

OIT offers classes in Outlook each semester. Classes show you how to use the desktop client and the Outlook Web Access (OWA) to access your email. They are free too!

Please visit OIT Student Technology Training for online registration and more information.

 


Report a Problem

To report a problem to OIT, please Contact the OIT HelpDesk online or by phone at 974-9900.


Q & A Of the Day

Q: I have many messages in my mail folders, and my Tmail email account seems to be running slow. What is going on? (What is the maximum recommended number of messages per folder in Exchange?)

A: See the answer.

Email Statistics




Why do emails get blocked?

Contact the HelpDesk

For support please contact the OIT HelpDesk

OIT Helpdesk:
   (865) 974-9900
   Open M-F 8-5
OIT Computer Support Service Center:
   Commons South, 2nd Fl. Hodges
   Open M-F 9-4
Walk-In HelpDesk:
   Commons South, 2nd Fl. Hodges
   M-Th 9-9, F 9-4, Sun 4-9
Online Email Form:
   HelpDesk Contact Form