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The University of Tennessee

Office of Information Technology

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OIT Support Lines 8:00AM - 5:00PM Monday-Friday
Phone: (865) 974-9900
Walk-in Consulting in The Commons - Helpdesk Contact Form

Are You New

Are you new? Just need help from OIT?

How to use our web site at a glance:

- Use the menus to the left to find services we offer. If you can't find what you're looking for, try the search tool.

    What you'll find
  • Services: All the Services we offer, including Cable, Telephones, Internet Access, Research and more.
  • Help: Information on Data Recovery, Help Desk, Wireless Printing, and more.
  • Accounts Center: All the accounts we offer including: Calendar, Online@UT, Email, Unix.
  • Passwords: use this if you've forgotten or need to change your password for any of your accounts.
  • Email: Information on how to get email at UT
  • Labs: Information on the computer labs at UT, including information for instructors on reserving labs.
  • Security: A website for faculty, staff and students to learn the rules and tips for security on campus.
  • Training: Information on the types of training we offer, including free Technology Training classes
  • Purchases: Information on how to purchase software, hardware, and consulting.

 

For New People to Campus - what you need to know:

The Life Preserver

- Designed for those new to campus, or those wishing to know about the computing resources available to them, The Life Preserver is dedicated to helping new users learn how to become connected in the University environment and to address specific issues related to student academic computing at UT.
Life Preserver in HTML format Life Preserver in PDF format

VolPrint System

- The Volprint System is a fair, easy-to-use print process. It helps to conserve paper, toner, ink, and other resources. For more information, see http://volprint.utk.edu/. updated 3/31/05.

Information Technology Policy

-This document implements the general principles established by Fiscal Policy Section 805 regarding appropriate use of equipment, software, and networks.

Information Technology Security Group

- A website for faculty, staff and students to learn the rules and tips for security on campus.

A list of services you might want to get:

  1. Accounts
    1. NetID and Password - what is it? (ShowMe)
    2. Tmail (ShowMe)
    3. UNIX Account (ShowMe) and why you need one
      1. Difference between E-mail & UNIX: UNIX accounts are used for storing files, creating web pages and more. E-mail accounts let you send and receive E-mail.
      2. Required by some Technology Training Classes
      3. Storage space - Web Drive (ShowMe) and VolSpace (ShowMe)
    4. Online@UT account (ShowMe)
      1. What is it and why do I need one? - Instructors may use it to post quizzes, assignments, lecture notes, etc.

  2. Anti-Virus Software
    1. Keep your computer safe with this free software to download.
    2. Remember to keep your anti-virus software up-to-date.

  3. Internet Access
    1. Dorm access to the Internet (ResNet)
    2. Off-campus dial-up
    3. Wireless setup

  4. Cable TV

  5. Telephone
    1. Residence Apartments
    2. Residence Halls

  6. Technology Training Classes
    7. - Free classes available to all students, faculty and staff at UT. These classes cover a variety of software applications.

  7. The HelpDesk - Technology Consulting and Support
    1. What it does: The HelpDesk is for students, faculty and staff who have questions about the various computing services offered here.
    2. Walk-in consulting: in the Commons.
    3. Phone support: Call the HelpDesk at 974-9900
    4. Check the Help Desk web site for consulting and support hours.