Creative Cloud and Captivate are included in the University of Tennessee Adobe contract.  Licensing for them is based on specific, named users, and requires UT to assign licenses to a specific employee for all products. This offering is available for departmental purchase only.

Benefits of the named license

• Ability to use the software on two different computers, one of which may be a home computer.
• Most active faculty, staff, and student employees are eligible.  See the eligibility requirements.
  If, at any point, your status changes and you are no longer eligible for Adobe Creative Cloud, your account will be terminated. Once this happens, any files stored in Adobe cloud storage will be lost and cannot be recovered. For this reason, we do not recommend storing any data in the Adobe cloud.
• Departments may purchase licenses for use by their student employees engaged in departmental (non-academic) work.

Purchasing Adobe Licenses for Creative Cloud and Captivate

Pricing for FY 2024

• Creative Cloud*: $89/year* per NetID or lab computer.
• Captivate: $349/year per NetID

Ordering Instructions

Submit your request to VolTech online at www.utvolshop.com/adobe. Annual Renewals should be placed separately from requests for a new license.

Please note that you will need the following information:

• Type of License: Creative Cloud, Captivate, or Presenter.
• Individual Licenses: Name, NetID, and affiliation for the named license. Verify the NetID in the online directory to ensure accurate assignment of the license.
• Student Computer Labs and Staff Training Labs: Operating system, NetID for the lab manager, and location of the lab. Available for Creative Cloud Only.
• Indicate if this order is a new license or a renewal. (Remember to place separate orders for new vs renewals)
• Departmental Account Number

Installing Creative Cloud in a student computer lab

Named licensing is required for departments that support a student computer lab or a staff training lab.  Eligible faculty, staff, and students can log in to use Adobe Creative Cloud. Departments must purchase Creative Cloud for the cost of one license per machine. Note that dual-boot machines will require a license for both operating systems

About Captivate

Once the Captivate license is assigned, you will receive installation instructions by email.  Once you download and install the software, sign in following the instructions in Step 2 below.

*Creative Cloud Pricing  is only valid for UT Knoxville, Institute of Agriculture, and UT Space Institute departmental purchases.
If you are with the Health Science Center, UT Chattanooga, or UT Martin, please check with your respective HelpDesk for additional information.
If you are with the UT System Administration or the Institute of Public Service, please check with your respective Chief Information Officer for additional information.

Adobe Creative Cloud Express

Adobe Creative Cloud Express, formerly Adobe Spark, is available for those with a Creative Cloud license. Creative Cloud Express is a web and mobile-based graphic creation solution that enables you to create and share impactful visual stories easily. Sign in with your UT account at www.adobe.com/express/ to get started.

Getting Started with Creative Cloud

UTK Staff: Once you have purchased your Creative Cloud license from VolTech and received the confirmation email from Adobe, follow the instructions below to download and install the Creative Cloud applications.

Step 1: Remove your old Acrobat and Creative Cloud applications

Before you install the new applications, please remove any Creative Cloud application, including Acrobat, from your computer.

Instructions for removing Creative Cloud from your computer

Step 2: Sign into Adobe.com

Sign in at adobe.com with your NetID@tennessee.edu username to download, install, and access the Creative Cloud applications.

Instructions for signing in at adobe.com

Step 3: Install the Creative Cloud Desktop App and Creative Cloud Applications.

Before you can install any of the individual applications, you must first install the Creative Cloud Desktop App. Once installed, you can pick and choose which Creative Cloud applications to install on your computer.

Instructions for installing the Desktop App and Creative Cloud Applications.

Information about Adobe Creative Cloud Extras, such as stock photos

Step 4: Sign Out

When you close an application or turn off your computer, you will not be automatically logged out of your Adobe session.

• If you are using a shared computer, don’t forget to log out of your Adobe applications once you have completed your work.
• You may have 2 concurrent sessions for your Creative Cloud applications.  Log off one of your sessions to sign in from another computer.

Instructions for logging out of your Creative Cloud applications